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Hardware issue causing slow performance


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#1 Ealex

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Posted 01 July 2018 - 09:40 PM

Greetings,

 

I built my computer about 1.5 years ago, haven't had many issues since. Today I noticed that applications were loading and performing far slower than usual. For example, loading a simple 3D model used to take microseconds, but now causes the software to hang for several minutes. Suspicious, I restarted my computer. It now takes about 5-10x longer to load Windows. I have since formatted my hard drive, reinstalled Windows, ran a checkdisk, did a memory test, and performed the standard 'diagnose and resolve hardware issues' functions with Windows. Everything reads correctly with /dxdiag.

 

My setup is as follows:

 

AMD Ryzen 7 1800x

32 GB RAM

Windows 10 Pro

MSI Tomahawk B350

GTX 1070

 

Something is wrong. I know its a hardware issue, but I don't know how to proceed. Any assistance would be great.


Edited by Ealex, 01 July 2018 - 09:41 PM.


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#2 ahs89

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Posted 02 July 2018 - 04:58 AM

Do check background applications which are running in task manager, there is some hidden application which consumes much of your memory without even letting you about it. One more way is that disable unnecessary application at system startup and disable them to prevent from load times.



#3 hamluis

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Posted 02 July 2018 - 08:24 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#4 Ealex

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Posted 02 July 2018 - 10:44 AM

Thanks all. To ahs89, there are no significant background programs running because I just reinstalled Windows, and the issue happens before I enter Windows.

 

To hamluis: Thank you and here's the information you've requested.

 

From Speccy: http://speccy.piriform.com/results/ZqBf11P1KvOpjndBabdoCkQ

 

From MiniToolBox:

MiniToolBox by Farbar  Version: 17-06-2016
Ran by peter (administrator) on 02-07-2018 at 12:34:44
Running from "C:\Users\peter\Downloads"
Microsoft Windows 10 Pro  (X64)
Model: MS-7A34 Manufacturer: Micro-Star International Co., Ltd.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/02/2018 05:56:23 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.MFC,processorArchitecture="x86",publicKey Token="1fc8b 3b9a1e18e3b",type="win32",version="9.0.21022.8"1".  Dependent Assembly Microsoft.VC90.MFC, processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found.  Please use sxstrace.exe for detailed diagnosis.

Error: (07/02/2018 05:56:18 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.MFC,processorArchitecture="x86",publicKey Token="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"1".  Dependent Assembly Microsoft.VC90.MFC ,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found.  Please use sxstrace.exe for detailed diagnosis.

Error: (07/01/2018 10:47:42 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine QueryFullProcessImageNameW.  hr = 0x80070006, The handle is invalid.
Operation:     Executing Asynchronous Operation
Context:     Current State: DoSnapshotSet

Error: (07/01/2018 08:46:13 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine QueryFullProcessImageNameW.  hr = 0x80070006, The handle is invalid.

Operation:     Executing Asynchronous Operation
Context:    Current State: DoSnapshotSet

Error: (07/01/2018 08:17:07 PM) (Source: Microsoft-Windows-AppModel-State) (User: DESKTOP-A5P8UJD)
Description: Microsoft.VCLibs.140.00_8wekyb3d8bbwe-2147024893

Error: (07/01/2018 08:17:07 PM) (Source: Microsoft-Windows-AppModel-State) (User: DESKTOP-A5P8UJD)
Description: Microsoft.NET.Native.Runtime.1.7_8wekyb3d8bbwe-2147024893

Error: (07/01/2018 08:17:07 PM) (Source: Microsoft-Windows-AppModel-State) (User: DESKTOP-A5P8UJD)
Description: Microsoft.NET.Native.Runtime.1.6_8wekyb3d8bbwe-2147024893

Error: (07/01/2018 08:17:07 PM) (Source: Microsoft-Windows-AppModel-State) (User: DESKTOP-A5P8UJD)
Description: Microsoft.NET.Native.Framework.1.7_8wekyb3d8bbwe-2147024893

Error: (07/01/2018 08:17:07 PM) (Source: Microsoft-Windows-AppModel-State) (User: DESKTOP-A5P8UJD)
Description: Microsoft.NET.Native.Framework.1.6_8wekyb3d8bbwe-2147024893

Error: (07/01/2018 08:12:41 PM) (Source: SecurityCenter) (User: )
Description: Error while updating Windows Defender status to SECURITY_PRODUCT_STATE_ON.


System errors:
=============
Error: (07/02/2018 12:31:57 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunchWindows.SecurityCenter.WscDataProtectionUnavailableNT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (07/02/2018 12:31:57 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunchWindows.SecurityCenter.WscBrokerManagerUnavailableNT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (07/02/2018 12:31:26 PM) (Source: DCOM) (User: DESKTOP-A5P8UJD)
Description: application-specificLocalActivation{7D1933CB-86F6-4A98-8628-01BE94C9A575}{F290BFB2- 1864-45B1-8804-2654194A87E7}DESKTOP-A5P8UJDpeterS-1-5-21-3029576826-4189915075- 2344606654-1001LocalHost (Using LRPC)UnavailableUnavailable

Error: (07/02/2018 12:31:26 PM) (Source: DCOM) (User: DESKTOP-A5P8UJD)
Description: application-specificLocalActivation{7D1933CB-86F6-4A98-8628-01BE94C9A575}{F290BFB2-18 64-45B1-8804-2654194A87E7}DESKTOP-A5P8UJDpeterS-1-5-21-3029576826-4189915075- 2344606654- 1001 LocalHost (Using LRPC)UnavailableUnavailable

Error: (07/02/2018 12:29:25 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
Module Path: C:\WINDOWS\system32\Rtlihvs.dll
Error Code: 126

Error: (07/02/2018 12:29:21 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: C:\WINDOWS\System32\rundll32.exe C:\WINDOWS\System32\shell32.dll,SHCreateLocalServerRun Dll {995C996E-D918-4a8c-A302-45719A6F4EA7} -Embedding298{995C996E-D918-4A8C-A302-45719A6F4EA7} UnavailableUnavailable

Error: (07/02/2018 06:07:31 AM) (Source: DCOM) (User: DESKTOP-A5P8UJD)
Description: {9BA05972-F6A8-11CF-A442-00A0C90A8F39}

Error: (07/02/2018 06:07:31 AM) (Source: DCOM) (User: DESKTOP-A5P8UJD)
Description: {9BA05972-F6A8-11CF-A442-00A0C90A8F39}

Error: (07/02/2018 06:07:30 AM) (Source: DCOM) (User: DESKTOP-A5P8UJD)
Description: {9AA46009-3CE0-458A-A354-715610A075E6}

Error: (07/02/2018 06:07:30 AM) (Source: DCOM) (User: DESKTOP-A5P8UJD)
Description: {3EEF301F-B596-4C0B-BD92-013BEAFCE793}


Microsoft Office Sessions:
=========================
Error: (07/02/2018 05:56:23 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32", version ="9.0.21022.8"C:\Program Files (x86)\MSI Afterburner\Bundle\OSDServer\RTSS.exe

Error: (07/02/2018 05:56:18 AM) (Source: SideBySide)(User: )
Description:   Microsoft.VC90.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type= "win32", version="9.0.21022.8"C:\Program Files (x86)\MSI Afterburner\MSIAfterburner.exe

Error: (07/01/2018 10:47:42 PM) (Source: VSS)(User: )
Description: QueryFullProcessImageNameW0x80070006, The handle is invalid.
Operation:     Executing Asynchronous Operation
Context:     Current State: DoSnapshotSet

Error: (07/01/2018 08:46:13 PM) (Source: VSS)(User: )
Description: QueryFullProcessImageNameW0x80070006, The handle is invalid.

Operation:
   Executing Asynchronous Operation
Context:
   Current State: DoSnapshotSet

Error: (07/01/2018 08:17:07 PM) (Source: Microsoft-Windows-AppModel-State)(User: DESKTOP-A5P8UJD)
Description: Microsoft.VCLibs.140.00_8wekyb3d8bbwe-2147024893

Error: (07/01/2018 08:17:07 PM) (Source: Microsoft-Windows-AppModel-State)(User: DESKTOP-A5P8UJD)
Description: Microsoft.NET.Native.Runtime.1.7_8wekyb3d8bbwe-2147024893

Error: (07/01/2018 08:17:07 PM) (Source: Microsoft-Windows-AppModel-State)(User: DESKTOP-A5P8UJD)
Description: Microsoft.NET.Native.Runtime.1.6_8wekyb3d8bbwe-2147024893

Error: (07/01/2018 08:17:07 PM) (Source: Microsoft-Windows-AppModel-State)(User: DESKTOP-A5P8UJD)
Description: Microsoft.NET.Native.Framework.1.7_8wekyb3d8bbwe-2147024893

Error: (07/01/2018 08:17:07 PM) (Source: Microsoft-Windows-AppModel-State)(User: DESKTOP-A5P8UJD)
Description: Microsoft.NET.Native.Framework.1.6_8wekyb3d8bbwe-2147024893

Error: (07/01/2018 08:12:41 PM) (Source: SecurityCenter)(User: )
Description: Windows DefenderSECURITY_PRODUCT_STATE_ON


=========================== Installed Programs ============================
Enmotus FuzeDrive (HKLM\...\Enmotus FuzeDrive) (Version: 1.3.4.18054_PR - Enmotus, Inc.)
Java 8 Update 171 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180171F0}) (Version: 8.0.1710.11 - Oracle Corporation)
Marmoset Toolbag 3 (HKLM-x32\...\MSET_Toolbag3) (Version:  - Marmoset LLC)
Marmoset Viewer 1.0.0 (HKLM\...\61bc8947-3f88-593a-93ad-6e1d1ce09dc7) (Version: 1.0.0 - Marmoset LLC)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 18.091.0506.0007 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24212 (HKLM-x32\...\{323dad84-0974-4d90-a1c1-e006c7fdbb7d}) (Version: 14.0.24212.0 - Microsoft Corporation)
Mozilla Firefox 61.0 (x64 en-US) (HKLM\...\Mozilla Firefox 61.0 (x64 en-US)) (Version: 61.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 61.0 - Mozilla)
OCCT 4.5.1 (HKLM-x32\...\OCCT) (Version: 4.5.1 - Ocbase.com)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.8425 - Realtek Semiconductor Corp.)

========================= Memory info: ===================================
Percentage of memory in use: 9%
Total physical RAM: 32719.1 MB
Available physical RAM: 29633.3 MB
Total Virtual: 37839.1 MB
Available Virtual: 33299.59 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:4210.42 GB) (Free:3401.77 GB) NTFS
2 Drive f: (Seagate Drive) (Fixed) (Total:3725.9 GB) (Free:3316.3 GB) NTFS

========================= Users: ========================================
User accounts for \\DESKTOP-A5P8UJD

Administrator            DefaultAccount           Guest                    
peter                    WDAGUtilityAccount       


**** End of log ****


Edited by hamluis, 02 July 2018 - 12:17 PM.


#5 hamluis

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Posted 02 July 2018 - 12:33 PM

I'm not very smart...but how can you assert "slow performance"...on a system where the Windows install is brand new...and you assert that this "slow performance" occurs before booting into Windows?

 

How long...does it take to boot into Windows?

 

None of the data you posted (at my request)...indicates a hard drive, temperature, or O/S problem of any sort.

 

What is this "hardware issue" that you refer to and how long has it existed?

 

Louis


Edited by hamluis, 02 July 2018 - 12:36 PM.


#6 Ealex

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Posted 02 July 2018 - 12:59 PM

Hello hamluis,

 

Thank you for acknowledging my post. I don't know what the problem is. I am probably nowhere near as savvy as understanding computers as you, but I did at least build this computer. It started happening yesterday. To get very specific, I first noticed it when trying to import a 3D model into Marmoset Toolbag (a 3D rendering application). The 3d model was very small in file size, but took an enormous amount of time to load into the scene. Normally, a model that is 100x the file size loads instantaneously. I then noticed that when I loaded Zbrush, it took about 3 minutes to start the application without any content loaded. I then rebooted my computer. And what normally took about 1.5 minutes to load into Windows, took maybe 8-10 minutes. Before Windows would boot, the 'loading circle' would hang as if it was struggling either to load Windows or was doing a ridiculously long update.

 

Windows 'seems' to operate fine, until it does something that requires even moderate computing power. I have since reinstalled Windows, and the problem remains. Since it is a fresh install, the natural conclusion is that it is hardware related.

 

I did a 'perfmon /report', and although I don't know how to properly read the analysis, it did seem to report some issues. I'm attaching a screenshot of some of the results.

 

If you cannot help further, I do understand and appreciate your assistance regardless.

Attached Files



#7 hamluis

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Posted 02 July 2018 - 03:14 PM

Well...I cannot help further, I try not to pretend to be skilled at using computers and diagnosing problems...I mainly ask a number of questions, hoping that may help someone with more knowledge...to filter through and come up with good good ideas :).

 

I know little about Win 10 and its menage of reports...but taking a glance at what you provided...just seems to be a generalized indictment of your system.  I don't know how useful that will be to anyone...I find it hard to believe that every major component of a working system...can receive a negative rating re every area of performance.  But, as I said, I don't know a lot.

 

I would be thinking "PSU" as the initial suspect...because it's the key to system performance across the board.

 

Stick around for other opinions from other members :).

 

Louis



#8 Ealex

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Posted 02 July 2018 - 03:34 PM

Hello hamluis,

 

Thank you for your help and time. I understand that the report I cited is not helpful relating to specifics, but I did have to establish a problem existed and was not a figment of imagination. :)

 

If the PSU is failing, that would certainly explain why the problem appears so broad. I will do some researching on how to test for that problem. Thank you. If that turns out to be the problem, I will report back and verify. And if anyone else has any ideas, please feel free to reply.






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