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Google Earth problem


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6 replies to this topic

#1 OldPhil

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Posted 30 June 2018 - 08:08 PM

Suddenly GE is giving the, GE is encountering problem and does not open.  I have removed/reinstalled it using control panel to no avail.  Anyone else having this issue.

 

Phil


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#2 old rocker

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Posted 01 July 2018 - 12:19 PM

Old Phil,
 
Version 7.3.1.4507 on my system opens (takes forever) to load and render but it works!
 
Maybe try the following...
1. Open your browser to: https://support.google.com/earth/?hl=en#topic=7364880
a. Click the + Help with Google Earth Pro for Desktop > Install Google Earth Pro or fix a problem > Fix Google Earth errors
b. Try suggestions there
 
2. Go to Start > Settings > Apps > Apps & features... wait for the list to populate,
a. find Google Earth and use the Uninstall from there.
 
3. Download & Install 'Revo Uninstaller Free Portable': https://www.revouninstaller.com/revo_uninstaller_free_download.html
a. Launch the program but before attempting an uninstall open Options > Uninstaller find and tick the following...
b. Use program's uninstall data to get the Install Date property;
c. Make a System Restore Point before uninstall;
d. Check mark all leftovers by default;
e. Forcibly stop running executable files during their uninstall.
f. Click OK.
 
4. Double click the program to uninstall, acknowledge your intentions when asked and let Revo do it's thing; you will be notified when the uninstall is completed but don't stop there;
a. Put a bullet in Advanced and click Scan... If any leftover registry entries are found, they will be listed and checked by default... To remove, click the Delete button, acknowledge your intentions when asked;
b. If any leftover Files & Folders are found they will be listed and checked by default... To remove, click the Delete button, acknowledge your intentions when asked;
c. Close the program.
 
5. Restart your system, Download & Install a fresh installation of Google Earth: https://www.google.com/earth/download/gep/agree.html
 
Hopefully this will resolve your Google Earth issues!
 
Old Rocker


#3 OldPhil

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Posted 01 July 2018 - 03:18 PM

I am mystified!  I have done all of the steps and still get the same message.  I am wondering if the latest bunch of updates had anything to do with it.  It is working fine on my laptops, just my tower is goofing up.

 

Phil


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#4 old rocker

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Posted 02 July 2018 - 08:34 AM

OldPhil

Of course your desktop system meets at least the minimum requirements, with the recommended system requirements for optimal performance?

 

 

Minimum system requirements:
Operating System: Windows 7
CPU: 1GHz or faster
System Memory (RAM): 2GB
Hard Disk: 2GB free space
Internet Connection
Graphics Processor: DirectX 9 or OpenGL 1.4 compatible
Recommended system requirements:
Operating System: Windows 7 or higher
CPU: 2GHz dual-core or faster
System Memory (RAM): 4GB
Hard Disk: 4GB free space
High-Speed Internet Connection
Graphics Processor: DirectX 11 or OpenGL 2.0 compatible

Of course you've checked that your system's firewall is not blocking the software?

 

Use Earth with firewall or protection software
If you're having trouble connecting to Google Earth Pro and your machine has a software firewall, Google Earth Pro might not be able to access the internet. Examples of common anti-virus software firewalls include:
McAfee Personal Firewall Plus (also in McAfee Internet Security Suite)
ZoneAlarm
Norton Personal Firewall
To help fix firewall issues in your anti-virus software preferences, verify:
googleearth.exe is not blocked (Windows only)
Access to 'port 80' is available for non-browser applications

Have you tried installing a previous version of Google Earth / Google Earth Pro...
v6.2 for Windows (GE / GEP) or v7.1.8.3036 for Windows(GE / GEP) or v7.3.1 for Windows (32bit) or (64bit) (GEP Only)

available here: https://support.google.com/earth/answer/168344?hl=en

I'm sure it's something simple holding your system hostage!

If you are running Windows 10, have you tried the app: 'Earth View - Map 3D' from the Windows Store?

 

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#5 OldPhil

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Posted 02 July 2018 - 10:21 AM

I do meet the minimums and then some.

Windows 7
16 GB ram
Two SSD's installed:
Samsung 850 EVO SSD (programs/operating system installed)
100 GB SSD data
DVD/CD burner
On Board Graphics
Dual monitor outputs.
Thunderbolt connections
Firewire iEEE card
Windows 7 Professional Edition Service Pack 1 build 7601 (64-bit) fully current updates.
Motherboard Model Z77X-UP5 TH-CF
Intel core i-5 3570k
8GB DDR3 SDRAM PC3-12800 Mushkin 992102 (997102) XMP: 1.50V, Clk: 800.0MHz, Timings 8-8-8-24
Slot 2
8GB DDR3 SDRAM PC3-12800 Mushkin 992102 (997102) XMP: 1.50V, Clk: 800.0MHz,

Google has worked flawlessly since beta, there have been -0- system changes in months with the exception of MS updates and protection updates. This is what has me thinking it may be the latest updates.

Phil

Edited by OldPhil, 02 July 2018 - 10:22 AM.

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#6 petewills

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Posted 09 July 2018 - 11:30 AM

It went crazy for me for no reason and no amount of downloading / installing from Google worked.

Finally did an offline install and have an old version 7.1.8.3036  (Jan 2017 32 bit), on my Win 7 SP1 64 bit laptop which works fine.



#7 OldPhil

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Posted 09 July 2018 - 05:59 PM

It went crazy for me for no reason and no amount of downloading / installing from Google worked.

Finally did an offline install and have an old version 7.1.8.3036  (Jan 2017 32 bit), on my Win 7 SP1 64 bit laptop which works fine.

 

Bless you worked like a charm, you can bet I will not allow any up dates!!!!

 

Phil


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