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iPhone X Connected to Router, But no Internet

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#1 Sonder


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Posted 29 June 2018 - 09:02 PM

Hello all, I have recently purchased an iPhone X from Verzion. The phone has been working fine up until early last week when it started getting no internet connection. The phone is connected to the router, but it receives no internet. I have tested other phones on my network and they all work so I have ruled this out as being a problem with my router. I don't think it is a software problem either. Should I take it back to the store to replace it or does anyone know of a fix for this? Thanks



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#2 softeyes


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Posted 29 June 2018 - 10:48 PM

Hi Sonder  :welcome:  to BleepingComputer!


Thoughts and options.


1) Make sure your iPhone is not in Airplane Mode. If not,


2) Go into settings -> tap on your WiFi Network -> tap Forget Device -> turn off your router and reboot -> return to WiFi setup -> tap Ask to join networks and proceed.


3) If that doesn't work -> reset your network -> Settings -> General -> scroll down to Reset. After doing so you will once again Ask to join networks. (Also, if you have any other network setup outside of yours, you'll need to rejoin as well.)


Let us know if any of the above has allowed you to get Internet access!


#3 AlexGuan


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Posted 20 August 2018 - 03:17 AM

People have discovered several reasons and more causes are waiting for our exploration.

- Weak or unavailable Wi-fi signal.
- Problematic devices.
- Impertinent settings on iPhone or modem.
- Loose link between cable and router.

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