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How to restart an external hdd on Windows 10


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17 replies to this topic

#1 zanshin777

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Posted 29 June 2018 - 09:14 AM

I have a Toshiba external hdd. It has a bad habit when you don't use it it freezes.

Then you have to unplug and plug it to be able to use it again.

Can I do it without unplugging and plugging?

Can I restart it just like ejecting a CD Rom via "Right-Click - Eject"?

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#2 Platypus

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Posted 29 June 2018 - 09:42 AM

You can right-click a removable drive and Eject it, then you have to unplug and plug it to be able to use it again...

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#3 zanshin777

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Posted 29 June 2018 - 11:19 AM

Can I do that without unplugging and plugging?



#4 Rocky Bennett

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Posted 29 June 2018 - 12:01 PM

No, you have to physically disconnect the power and then plug it back in again.


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#5 JohnC_21

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Posted 29 June 2018 - 12:02 PM

Disable Selective Suspend. This should keep the USB drive from shutting down and may help with the freezing. 

 

https://www.windowscentral.com/how-prevent-windows-10-turning-usb-devices


Edited by JohnC_21, 29 June 2018 - 12:02 PM.


#6 jenae

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Posted 29 June 2018 - 07:21 PM

Hi, good advice from John, if this is a desktop all would be well, if a laptop, be careful as these devices can draw power (from battery), thats why the selective suspend was added back in win 7 days. If you use a desktop open device manager, under USB devices use the properties to open power management, and uncheck the box "allow the computer to turn off this device to save power".



#7 zanshin777

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Posted 30 June 2018 - 05:45 AM

Thank you very much for all answers so far. John's answer didn't work for me. It still freezes.

 

I don't mind freezing.

 

But it would be good restarting the device without unplugging and plugging.



#8 JohnC_21

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Posted 30 June 2018 - 07:56 AM

You may want to test the health of the drive by running the short and long tests in Seatools for Windows. If you have personal data on the drive that cannot be replaced back it up first before running the tests.

 

https://www.seagate.com/support/downloads/seatools/seatools-win-master/



#9 zanshin777

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Posted 30 June 2018 - 01:00 PM

SeaTools can not see my Toshiba External HDD!



#10 Ket

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Posted 30 June 2018 - 01:16 PM

I have a Toshiba external hdd. It has a bad habit when you don't use it it freezes.

Then you have to unplug and plug it to be able to use it again.

Can I do it without unplugging and plugging?

Can I restart it just like ejecting a CD Rom via "Right-Click - Eject"?

 

 I had the same issue with my external seagate and I did the following and it worked. It says for windows 8 but works for me on windows 10:

 

https://blogs.msdn.microsoft.com/usbcoreblog/2013/10/31/help-after-installing-windows-8-1-my-usb-drive-disappears-or-file-transfers-stop-unexpectedly/



#11 JohnC_21

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Posted 30 June 2018 - 01:38 PM

If Seatools doesn't detect the drive and you still get freezing using Ket's suggestion use GsmartControl to do the short and long tests.

 

https://gsmartcontrol.sourceforge.io/home/



#12 zanshin777

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Posted 30 June 2018 - 06:21 PM

If Seatools doesn't detect the drive and you still get freezing using Ket's suggestion use GsmartControl to do the short and long tests.

 

https://gsmartcontrol.sourceforge.io/home/

 

I downloaded, installed and runned the software. (Device - Perform Tests)

 

I can make test with the other 2 drives however I can not make test Toshiba HDD. "Perform Tests" is unclickable for Toshiba.



#13 zanshin777

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Posted 30 June 2018 - 06:36 PM

 

I have a Toshiba external hdd. It has a bad habit when you don't use it it freezes.

Then you have to unplug and plug it to be able to use it again.

Can I do it without unplugging and plugging?

Can I restart it just like ejecting a CD Rom via "Right-Click - Eject"?

 

 I had the same issue with my external seagate and I did the following and it worked. It says for windows 8 but works for me on windows 10:

 

https://blogs.msdn.microsoft.com/usbcoreblog/2013/10/31/help-after-installing-windows-8-1-my-usb-drive-disappears-or-file-transfers-stop-unexpectedly/

 

 

 

 

I'm not having this problem with my other external hdd's. Only Toshiba has this problem.

 

Should I still follow these steps?



#14 Joe C

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Posted 30 June 2018 - 06:55 PM

You can try Ultimate boot CD, it has a good list of Hard drive diagnostic programs that I think at least one of these programs should be compatible with that Toshiba drive

 

  /HDD/Diagnosis:

    ATA Diagnostic Tool (Fujitsu)

    Data Lifeguard Diagnostic for DOS (Western Digital)

    Drive Fitness Test (IBM/Hitachi)

    ES-Tool (Samsung)

    ESTest (ExcelStor)

    GWSCAN (Gateway)

    HDAT2

    HUTIL (Samsung)

    MHDD32

    PowerMax (Maxtor/Quantum)

    SCSIMax (Maxtor/Quantum)

    SeaTools for DOS (Seagate/Maxtor)

    SHDIAG (Samsung)

    TAFT (The ATA Forensics Tool)

    ViVARD

 

I would try Vivard, MHDD, HDAT2 first to see if any of those can access your drive.

You'll need to burn the UBCD.iso to make a bootable cd/usb with your favorite .iso burning program

 

http://www.ultimatebootcd.com/


Edited by Joe C, 30 June 2018 - 06:57 PM.


#15 Ket

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Posted 01 July 2018 - 07:14 AM

 


I'm not having this problem with my other external hdd's. Only Toshiba has this problem.

 

Should I still follow these steps?

 

 

The steps are device specific. My other external HHDs also work fine. These steps will affect only the "problematic" device.


Edited by Ket, 01 July 2018 - 07:15 AM.





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