Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

No OS, won't boot from USB or CD. Dell Vostro 1700


  • Please log in to reply
35 replies to this topic

#1 Ac3sHigh

Ac3sHigh

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:11:41 AM

Posted 28 June 2018 - 01:01 PM

Hi,

Thank you all for reading this. Any help given is very appreciated.

 

I used my Dell Vostro 1700 laptop for years with Vista OS. It started crashing at "Starting Windows" screen. Could not log on anymore. Decided it was time to upgrade OS and format drives. Stupidly I thought that would cure it. Now the problem is different. It won't boot at all. I tried USB and a recovery disk. I won't read either of them. The screen goes black with a DOS style cursor blinking in the upper left corner and just hangs. I can't access safe mode. I ran all the diagnostic tests with no issues.

 

I took the laptop apart. Striped it down and reseated everything. BIOS battery, RAM, HD, all connections that could be unplugged and plugged. I reset the BIOS to defaults. Didn't help.

 

I'm not sure where to go from here. Is this a hardware problem?


Edited by hamluis, 29 June 2018 - 09:22 AM.
Moved from Crashes/BSODs to Internal Hardware - Hamluis.


BC AdBot (Login to Remove)

 


#2 JohnC_21

JohnC_21

  • Members
  • 24,445 posts
  • ONLINE
  •  
  • Gender:Male
  • Local time:11:41 AM

Posted 28 June 2018 - 01:04 PM

Does tapping F12 at boot give you a menu to do a full System Diagnostic? 



#3 Ac3sHigh

Ac3sHigh
  • Topic Starter

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:11:41 AM

Posted 28 June 2018 - 01:06 PM

Yes. I can access the System Diagnostic. Nothing conclusive. Says something to the effect of unknown system changes.



#4 JohnC_21

JohnC_21

  • Members
  • 24,445 posts
  • ONLINE
  •  
  • Gender:Male
  • Local time:11:41 AM

Posted 28 June 2018 - 01:17 PM

It ran through the complete diagnostic for hard drive and memory or did you receive that error before completion. 


Edited by JohnC_21, 28 June 2018 - 01:17 PM.


#5 Ac3sHigh

Ac3sHigh
  • Topic Starter

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:11:41 AM

Posted 28 June 2018 - 01:27 PM

I ran it all the way through the normal tests, One thing I just remembered - on the thorough memory test, it hung mid test.



#6 JohnC_21

JohnC_21

  • Members
  • 24,445 posts
  • ONLINE
  •  
  • Gender:Male
  • Local time:11:41 AM

Posted 28 June 2018 - 01:34 PM

Download Memtest86+ V5.01 and run it for at least 6 passes. 

 

You will need to burn a CD. You posted you cannot boot a CD or USB. Does the disk or USB boot if you tap F12 and select the boot menu?

 

How did you create the bootable USB flash drive?

 

Edit: Added Memtest86+ link.

 

http://www.memtest.org/


Edited by JohnC_21, 28 June 2018 - 01:36 PM.


#7 Ac3sHigh

Ac3sHigh
  • Topic Starter

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:11:41 AM

Posted 28 June 2018 - 01:47 PM

I can access the boot menu and it attempts to boot. USB just hangs. I have a Dell Windows 7 OS disk I tried to run. Error message says "An operating system wasn't found. Try disconnecting any drives that don't contain an operating system. Press Ctrl+Alt+Del to restart" 



#8 Ac3sHigh

Ac3sHigh
  • Topic Starter

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:11:41 AM

Posted 28 June 2018 - 01:49 PM

I created the USB boot drive using the Microsoft Windows 10 installation utility on another laptop.



#9 JohnC_21

JohnC_21

  • Members
  • 24,445 posts
  • ONLINE
  •  
  • Gender:Male
  • Local time:11:41 AM

Posted 28 June 2018 - 02:10 PM

Download Rufus on the other laptop. Attach your USB Flash drive. Run the program. Select MBR for a partition scheme. Leave all boxes as checked. Where you see FreeDos in the dropbox select iso image and click the icon. Browse to the iso file of Memtest download you unzipped. Press Start.

 

Attach your Flash drive to the Dell and tap F12 at boot. Does the USB boot using Rufus?

 

https://rufus.akeo.ie/



#10 Ac3sHigh

Ac3sHigh
  • Topic Starter

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:11:41 AM

Posted 28 June 2018 - 02:37 PM

OK. Will do. There are 3 different versions of memtest:

  • Download - Pre-Compiled Bootable ISO (.zip)
  • Download - Pre-Compiled Bootable Binary (.zip)
    Download - Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*

I tried the first but got an error message saying the image is either non bootable or uses a compression method not supported by Rufus



#11 JohnC_21

JohnC_21

  • Members
  • 24,445 posts
  • ONLINE
  •  
  • Gender:Male
  • Local time:11:41 AM

Posted 28 June 2018 - 02:48 PM

You want Pre-compiled Bootable iso file. The download is a zip file. Unzip the file to get the iso file used by Rufus.



#12 Ac3sHigh

Ac3sHigh
  • Topic Starter

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:11:41 AM

Posted 28 June 2018 - 02:48 PM

I'll try again



#13 Ac3sHigh

Ac3sHigh
  • Topic Starter

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:11:41 AM

Posted 29 June 2018 - 08:19 AM

Morning John. I tried six different ways to get the Memtest iso and Rufus to work together. I keep getting the same error.

https://imgur.com/a/YwLd63p

 

I downloaded Rufus, both portable and standard. I downloaded Memtest pre-compiled bootable zip. Unzipped it to access the iso. Started Rufus. The only option that is clickable is boot selection. That's where the issue comes in.

 

I know Rufus works since I was able to select and load a Windows 10 iso.


Edited by Ac3sHigh, 29 June 2018 - 08:52 AM.


#14 JohnC_21

JohnC_21

  • Members
  • 24,445 posts
  • ONLINE
  •  
  • Gender:Male
  • Local time:11:41 AM

Posted 29 June 2018 - 10:03 AM

You may need to use an older version of Rufus. I would not use GPT for a partition scheme but MBR and also do not use UEFI for the target system.

 

If you still get an error using the below version of Rufus download UBCD. At the menu screen select Memory and use the arrow keys to select Memtest. It may be on the next page of Memory Diagnostics.

 

https://rufus.akeo.ie/downloads/rufus-2.15p.exe

 

http://mirror.sysadminguide.net/ubcd/ubcd538.iso



#15 Ac3sHigh

Ac3sHigh
  • Topic Starter

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:11:41 AM

Posted 29 June 2018 - 10:38 AM

OK. Thanks. Trying it now






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users