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The operating system is not presently configured to run this application


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#1 Zoet

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Posted 24 June 2018 - 08:00 AM

I have a HP mini 100e which runs on a windows 7 starter, I just recently put in a new hard disk in it and since then I have been facing difficulties with opening many installed applications. The Microsoft word application, which I had been using until yesterday evening just stopped opening new documents and after I shut down to restart the system, it refused to launch anymore and keeps popping up the words, "The operating system is not presently configured to run this application."

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#2 JohnC_21

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Posted 24 June 2018 - 09:19 AM

Your install media may have been corrupted. Was this a clean install on the new drive or was it a clone from the older drive?

 

You can download an iso of Windows 7 starter here. Use Rufus with the iso to create a bootable USB flash drive. I believe the mini does not have an optical drive. Attach your USB flash drive and run Rufus on another computer. Use MBR for a partition scheme. Leave all boxes as checked. Where FreeDos is listed in the dropdown box select iso image, click the icon, and browse to the iso of Windows 7 starter edition. Press Start. You will need to have a valid key for the install which should be on the bottom of the HP. A phone activation will be needed. 



#3 Zoet

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Posted 27 June 2018 - 08:49 AM

Thanks for the advice.
Sorry for the late feedback, I had difficulty finding another person who was willing to let me use his computer to work with. Either ways, I have found one and I've done the installation, this time clean, just in case the previous one wasn't. Formatted the system and reinstalled a win7 ultimate os. During the install though, I skipped the step of inputting the product key, and the one at the bottom of my computer does not show all the components clearly. Now, I reinstalled all the applications again and they worked well for a night, but now the word program is giving the same message again.

Is this because I did not put in a product key, or is there another reason. And if it's a product key problem, what do I do about mine now? If it's not a product key issue, then what could it be? I haven't driven the system yet.

#4 JohnC_21

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Posted 28 June 2018 - 08:45 AM

I think your Office application may be corrupted. If you are not a heavy Office user and do not use many macros I would consider uninstalling Office and installing Softmaker Office Free.   I would also activate your Windows 7 starter. Why did you not enter the key during install?

 

This Office suite has very good compatibility with Microsoft Office.

 

http://www.freeoffice.com/en/

 

How to activate Windows with your product key.

 

https://www.wikihow.com/Activate-Windows-7



#5 Zoet

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Posted 28 June 2018 - 03:36 PM

Thanks for the response again. I do not think it's a matter of the office application because the source for these most recent installations of the of the windows os and the office program is different from the first. I am thinking that it may be a problem of the hard drive.

Besides, it does not just happen for office applications but also for the adobe reader application too. The adobe reader worked for a short time and started popping up messages of incompatibility and of the system being in protected mode.

Edited by Zoet, 28 June 2018 - 03:37 PM.


#6 JohnC_21

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Posted 28 June 2018 - 03:46 PM

I don't know if it's available on the Mini but most HP's allow you to do a System Diagnostic by tapping Esc at boot which will give you a selection menu.


Edited by JohnC_21, 28 June 2018 - 03:46 PM.


#7 Zoet

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Posted 30 June 2018 - 02:53 AM

I left the system on hibernation mode so that I can continue to work on my word documents as I am current working on a report which has a deadline for delivery. If I shut down or even restart the system, I will be unable to access the documents again until I deal with the problem. Maybe I could try the system diagnostic once I'm done with the report.

So if my mini has that option, I will be able to diagnose the fault correctly?

Thanks for taking time to respond by the way.

#8 JohnC_21

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Posted 30 June 2018 - 07:58 AM

If there is a hardware problem like memory or with the HDD the HP diagnostic should be able to flag it. 



#9 Zoet

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Posted 01 July 2018 - 04:47 AM

Okay. Thank you.




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