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Last "Updates were installed: 5/18/2018 at 8:13 AM."


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#1 jrjacobs

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Posted 23 June 2018 - 11:05 AM

MalwareBytes, Norton, MBar, find nothing but somethings still acting "funky" and Norton Security says it's blocking access to nortonsecurity.exe from MSIEXEC.EXE which seems odd.

FRST has an ATTENTION warning for ALSysIO64.sys

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#2 nasdaq

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Posted 23 June 2018 - 01:34 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

You removed ProDPI ROES on:
17-06-2018 15:21:26 Removed ProDPI ROES

From the fix below you will find that MSIEXEC is called to execute ProDPI Roes\launch.msi

Will remove it.
===

Press the Windows key + r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start

CreateRestorePoint:
CloseProcesses:

Task: {8D41D0F1-26FA-417C-8A28-A6718D443374} - System32\Tasks\{61234497-7132-4025-9FE3-96E6C367C329} => msiexec.exe /package "G:\Users\JRJacobs\Downloads\ProDPI\ProDPI Roes\launch.msi"
ShortcutWithArgument: C:\Users\JRJacobs\Desktop\ProDPI ROES.lnk -> C:\Windows\SysWOW64\javaws.exe (Oracle Corporation) -> -localfile -J-Djnlp.application.href=hxxp://www.roeslaunch.com/ROES/labs/DPImaging/launch.jnlp "C:\Users\JRJacobs\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\13\1e9d2b0d-5954603f"
ShortcutWithArgument: C:\Users\JRJacobs\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\ProDPI ROES\ProDPI ROES.lnk -> C:\Windows\SysWOW64\javaws.exe (Oracle Corporation) -> -localfile -J-Djnlp.application.href=hxxp://www.roeslaunch.com/ROES/labs/DPImaging/launch.jnlp "C:\Users\JRJacobs\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\13\1e9d2b0d-5954603f"
AlternateDataStreams: C:\ProgramData\Temp:B6AC352B [146]

C:\Wndows\System32\Tasks\{61234497-7132-4025-9FE3-96E6C367C329}

Reboot:

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please let me know of any other issues with this computer.

#3 nasdaq

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Posted 29 June 2018 - 06:45 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

#4 jrjacobs

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Posted 30 June 2018 - 10:22 AM

Results of Fixlist

=======================

 

 

 

Fix result of Farbar Recovery Scan Tool (x64) Version: 20.06.2018
Ran by JRJacobs (30-06-2018 07:22:59) Run:1
Running from G:\Users\JRJacobs\Downloads\0Work too\BleepingComputer
Loaded Profiles: JRJacobs (Available Profiles: JRJacobs)
Boot Mode: Normal
==============================================

fixlist content:
*****************
start

CreateRestorePoint:
CloseProcesses:

Task: {8D41D0F1-26FA-417C-8A28-A6718D443374} - System32\Tasks\{61234497-7132-4025-9FE3-96E6C367C329} => msiexec.exe /package "G:\Users\JRJacobs\Downloads\ProDPI\ProDPI Roes\launch.msi"
ShortcutWithArgument: C:\Users\JRJacobs\Desktop\ProDPI ROES.lnk -> C:\Windows\SysWOW64\javaws.exe (Oracle Corporation) -> -localfile -J-Djnlp.application.href=hxxp://www.roeslaunch.com/ROES/labs/DPImaging/launch.jnlp "C:\Users\JRJacobs\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\13\1e9d2b0d-5954603f"
ShortcutWithArgument: C:\Users\JRJacobs\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\ProDPI ROES\ProDPI ROES.lnk -> C:\Windows\SysWOW64\javaws.exe (Oracle Corporation) -> -localfile -J-Djnlp.application.href=hxxp://www.roeslaunch.com/ROES/labs/DPImaging/launch.jnlp "C:\Users\JRJacobs\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\13\1e9d2b0d-5954603f"
AlternateDataStreams: C:\ProgramData\Temp:B6AC352B [146]

C:\Wndows\System32\Tasks\{61234497-7132-4025-9FE3-96E6C367C329}

Reboot:

End
*****************

Restore point was successfully created.
Processes closed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{8D41D0F1-26FA-417C-8A28-A6718D443374}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{8D41D0F1-26FA-417C-8A28-A6718D443374}" => removed successfully
C:\windows\System32\Tasks\{61234497-7132-4025-9FE3-96E6C367C329} => moved successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\{61234497-7132-4025-9FE3-96E6C367C329}" => removed successfully
C:\Users\JRJacobs\Desktop\ProDPI ROES.lnk => Shortcut argument removed successfully
C:\Users\JRJacobs\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\ProDPI ROES\ProDPI ROES.lnk => Shortcut argument removed successfully
C:\ProgramData\Temp => ":B6AC352B" ADS removed successfully
"C:\Wndows\System32\Tasks\{61234497-7132-4025-9FE3-96E6C367C329}" => not found


The system needed a reboot.

==== End of Fixlog 07:23:17 ====



#5 jrjacobs

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Posted 30 June 2018 - 10:28 AM

Latest logs

 

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#6 nasdaq

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Posted 01 July 2018 - 08:18 AM

How is the computer running now?

#7 jrjacobs

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Posted 01 July 2018 - 11:29 AM

I am able to run updates manually but when running automatically I get the following

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Edited by jrjacobs, 01 July 2018 - 11:30 AM.


#8 nasdaq

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Posted 01 July 2018 - 01:14 PM

Hi,

Try this. Follow the instructions on each step.

Locate the CMD.EXE and run it as an Administrator.

At the DOS prompt execute this command in bold.

:step1: net stop wuauserv

:step2: Renames the C:\Windows\SoftwareDistribution folder to C:\Windows\SoftwareDistribution.old , essentially clearing the Windows Update download cache so that it can start over.

:step3: Restart the Windows Update service net start wuauserv

Restart the computer normally.

How is it now?
<<<>>>

#9 jrjacobs

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Posted 02 July 2018 - 05:38 AM

Still not working :(

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#10 nasdaq

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Posted 02 July 2018 - 07:42 AM

Hi,

Norton May be blocking this automtic update option.

Disable it and tryi to Automatic update.

Also try this fix.

Try this fix for Windows 7.
https://support.microsoft.com/en-gb/help/10164/fix-windows-update-errors

===

Keep me posted.

#11 jrjacobs

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Posted 04 July 2018 - 12:24 PM

neither did anything to help

 

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#12 nasdaq

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Posted 04 July 2018 - 01:34 PM

Hi,

You have 2 options.

Start a new topic in the Windows 7 Forum.
https://www.bleepingcomputer.com/forums/f/167/windows-7/


Ask for help to restore your Windows Updates service.

post the last image on seen on poste No. 11.
===

If that fails contact Microsoft support at

https://support.microsoft.com/en-ca/contactus/

===

This is no longer a malware issues.
The experts should be able to help you.

Good luck.

#13 jrjacobs

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Posted 04 July 2018 - 03:51 PM

roger, thank you



#14 nasdaq

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Posted 05 July 2018 - 08:26 AM

Hi,

I requested that you start a new topic in the Windows 7 Forum. It was done in the this Malware forum.

Please add an other post to this topic https://www.bleepingcomputer.com/forums/t/680080/odd-behavior-while-using-frst/

and ask that it be transferred to Windows 7.

Start a new topic in the Windows 7 Forum.
https://www.bleepingcomputer.com/forums/f/167/windows-7/

Regards.




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