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Posted 22 June 2018 - 04:38 PM
Posted 22 June 2018 - 05:00 PM
First of all - welcome to BC !
What happened to this laptop ? Was it dropped or did something heavy hit the screen or, as my sister-in-law did, has somebody rolled over it with a wheel chair ? I would say that the screen is wrecked and you need a new one. Search for 'computer make and model + new screen'
Edited by Chris Cosgrove, 22 June 2018 - 05:00 PM.
Posted 22 June 2018 - 06:20 PM
Yep, that is without question a broken screen.
Typically the result of being struck, dropped, or having something put enough weight on it to make the glass substrate crack.
There is no coming back from this. See these images for a bunch that should look very familiar.
The only option is a screen replacement. Though, depending on how this got to be in this state, you might want to try connecting an external monitor and shifting display over to that monitor to make sure the laptop itself isn't toast.
Brian AKA Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134
Memory is a crazy woman that hoards rags and throws away food.
~ Austin O'Malley
Posted 22 June 2018 - 07:45 PM
The most common problem that causes these failures is something being left unnoticed on the keyboard and the lid is closed. Fractures the display element. Tey are easily replaced with mfgr parts available through tech support.
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