Hi. Yesterday my gf started up my ASUS laptop and it was slow to start. At Desktop all folders were missing and a message saying it was logged in as a temporary user and to log out and log in again to fix this. After doing so, same thing happened. After googling the issue I've done the following:
*Logged in as administrator
*Deleted the temporary user/renamed the .bak file in the registry
*Performed SFC Scan
*Downloaded and run Microsoft safety scanner
*Tried to do a system restore; two available restore points (with and without AV, Bitdefender Free version, active). The system restore failed each time.
systemrestore.jpg 51.23KB 0 downloads
I've now come to a point where I can find no more help by googling. My files aren't lost, I can access them from the Administrator profile of course, but I'm worried if I create a new profile it wont fix anything.
Would appreciate any help and advice. Thanks in advance.
Edited by Kykk, 21 June 2018 - 06:26 PM.