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System Restore Errors


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#1 mrmatt

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Posted 20 June 2018 - 11:47 AM

When trying to go back to a restore point, I usually get a message, either 0x80070003, or 0x80070005, and something about appstaging the last time, also something about Program Files, and it was unable to restore to that point.

 

Help, please?

 

(am running W10 Home, 64-bit)

 



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#2 britechguy

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Posted 20 June 2018 - 12:02 PM

See the results from:  https://duckduckgo.com/?q="Windows+10"+"system+restore"+0x80070005

 

and http://www.thewindowsclub.com/system-restore-not-working-windows

 

Whatever you do, do NOT run a registry cleaner of any sort (and there are some that try to get you to download and run these).


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story


 

 

 

              

 


#3 Mason21

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Posted 20 June 2018 - 08:12 PM

i suggest typing "cmd" in the search box... wait until the blue box lights up above that says "Command Prompt"  right click on the blue area and select "run as administrator" click "ok" type : sfc /scannow   (hit enter and let it run) let us know your results.



#4 mrmatt

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Posted 21 June 2018 - 12:58 AM

i suggest typing "cmd" in the search box... wait until the blue box lights up above that says "Command Prompt"  right click on the blue area and select "run as administrator" click "ok" type : sfc /scannow   (hit enter and let it run) let us know your results.

 sfc scan normal



#5 britechguy

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Posted 21 June 2018 - 08:18 AM

Next try DISM from an elevated command prompt even though your SFC completed without finding any corruption.

 

Using SFC (System File Checker) and DISM (Deployment Imaging Servicing and Management) to Repair Windows 8 & 10


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

     . . . the presumption of innocence, while essential in the legal realm, does not mean the elimination of common sense outside it.  The willing suspension of disbelief has its limits, or should.

    ~ Ruth Marcus,  November 10, 2017, in Washington Post article, Bannon is right: It’s no coincidence The Post broke the Moore story


 

 

 

              

 


#6 dc3

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Posted 21 June 2018 - 08:44 AM

There are antivirus programs which can decide that programs like Java should be quarantined.  For this reason it's a good idea to disable the antivirus before trying to open System Restore.

 

With the antivirus disabled boot into Safe Mode and try using System Restore.

 

If the problem still persists there is a chance that the operating system may be infected. If you believe that your computer is infected you need to start a topic in the Virus, Trojan, Spyware, and Malware Removal Logs forum.  

You will need to do the following prior to starting your topic.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

   * If you cannot complete a step, then skip it and continue with the next.
   * In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done this, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so this topic can be closed by a Moderator.

DO NOT bump your new topic. Wait for a response from one of the Malware Response Team Members.  The MRT members look for topics which have not been addressed.  If you bump your topic it will make it appear that your topic is being addressed.
 

To boot into Safe Mode press the Windows key OS4o0pO.png and the R key to open the Run box.  When the Run box opens type in msconfig, then click OK.

 

Click the Boot tab, click Safe boot.

 

When you restart the computer it will boot into Safe Mode.  Windows will continue to boot into Safe Mode until you go back to msconfig (System Configuration) and remove the check from Safe boot.

 

I would suggest running chkdsk /r or /f if the mass storage unit is a ssd.

 

Please run chkdsk /r if this is a HHD, or chkdsk /f if you are using a SSD.

To run chkdsk /r or /f you will need to open the Elevated Command Prompt.    

To open the Command Prompt as an Administrator please do the following.

Click/tap on the Taskbar Search icon (magnifing glass) and type cdm.

You will see Command Prompt under Best match, right click on Command Prompt and select Run as administrator.

Copy and paste the appropriate command below in the Command Prompt, then press Enter.

If this is a hdd use chkdsk /r.

If this is a ssd use chkdsk /f.

This will automatically start the chkdsk scan.

As the scan runs you will see a running percentage of the scan at the bottom of the scan.

There should be a short message when the scan ends, please post this message in your topic.

This will take a while to run, please be patient and allow it to complete the scan.  Do not stop this scan as this can damage your operating system.


Edited by dc3, 21 June 2018 - 09:55 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 mrmatt

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Posted 21 June 2018 - 01:49 PM

Next try DISM from an elevated command prompt even though your SFC completed without finding any corruption.

 

Using SFC (System File Checker) and DISM (Deployment Imaging Servicing and Management) to Repair Windows 8 & 10

 

DISM log file attached.

 

Further sfc scan normal.

 

Have yet to follow DC3's advice.



#8 mrmatt

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Posted 22 June 2018 - 10:49 AM

In response to DC3:

 

did chkdsk /r

 

step 5: Correcting errors in the volume bitmap

 

Windows has made corrections to the file system

 

No further action required.



#9 dc3

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Posted 22 June 2018 - 10:54 AM

Did this resolve the problem?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 mrmatt

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Posted 23 June 2018 - 02:48 AM

No.



#11 dc3

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Posted 23 June 2018 - 07:42 AM

Please do the following.

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.

When Speccy opens you will see a screen similar to the one below.

 LUDoziL.png

Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.

 speccy2.png

The following screen will appear, click on Yes.

 speccy3.png

The following screen will appear, click on Copy to Clipboard.

In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 mrmatt

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Posted 23 June 2018 - 08:49 AM

Speccy log:

 

 

http://speccy.piriform.com/results/Dkzo238IBbHeu1dkpX7ZVdl



#13 dc3

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Posted 23 June 2018 - 08:58 AM

I'm concerned about one of the S.M.A.R.T. attributes ( C4) which was very high, but it is missing in the latest Speccy.  Please do the following so we can determine if Speccy is having a problem.

 

JcJ91sx.pngGSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:

1.  Download GSmartControl and save it on your Desktop.

2.  Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe.

3.  Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name).

4.  Click on the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete).

Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your topic.

Click on the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply).

info_failing.png



How to make a screenshot and post it in your topic

Press the Print Screen to capture its image.

Open Paint and click/tap on Paste

Click/tap on File and select Save as, add a name for the file.


How to post an image in your topic

You can post the screenshot in your next post as an attachment.

Just below the area where you write text in a post there is the Post button, to the right of this is More Reply Options.

posting-options1.png

When you click on More Relpy Options you will see Attach Files and Browse, click on Browse, this will open Pictures on your computer, click on the image you want to post, then click on Attach This File, then Add Reply.

posting-options2.png


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 mrmatt

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Posted 23 June 2018 - 08:59 AM

Is it possible to delete the restore points I have, as I can't use them and now low on disk space?

 

A repair installation is looking the most likely option at the moment.


Is it possible to delete the restore points I have, as I can't use them and now low on disk space?

 

A repair installation is looking the most likely option at the moment.



#15 dc3

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Posted 23 June 2018 - 10:21 AM

Please do what has been requested.  We need this information.

 

You can delete all of your restore points by doing the following.

 

Click Start > All Programs > Accessories > System Tools > Click Disc Cleanup
Now launch this utility and click More Options tab. Under which click System Restore and followed by that click Clean Up tab a message will popup -Are you sure you want to delete all but the most recent restore point?Click Yes then OK. Finally another message will  popup-Are you sure you want to perform these actions?Click Yes.
Now, all the System Restore points except the most recent one are cleaned. As a result there will be more free space in hard disk.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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