There are antivirus programs which can decide that programs like Java should be quarantined. For this reason it's a good idea to disable the antivirus before trying to open System Restore.
With the antivirus disabled boot into Safe Mode and try using System Restore.
If the problem still persists there is a chance that the operating system may be infected. If you believe that your computer is infected you need to start a topic in the Virus, Trojan, Spyware, and Malware Removal Logs forum.
You will need to do the following prior to starting your topic.
Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
* If you cannot complete a step, then skip it and continue with the next.
* In Step 6 there are instructions for downloading and running FRST which will create two logs.
When you have done this, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.
Start a new topic and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.
After doing this, please reply back in this thread with a link to the new topic so this topic can be closed by a Moderator.
DO NOT bump your new topic. Wait for a response from one of the Malware Response Team Members. The MRT members look for topics which have not been addressed. If you bump your topic it will make it appear that your topic is being addressed.
To boot into Safe Mode press the Windows key and the R key to open the Run box. When the Run box opens type in msconfig, then click OK.
Click the Boot tab, click Safe boot.
When you restart the computer it will boot into Safe Mode. Windows will continue to boot into Safe Mode until you go back to msconfig (System Configuration) and remove the check from Safe boot.
I would suggest running chkdsk /r or /f if the mass storage unit is a ssd.
Please run chkdsk /r if this is a HHD, or chkdsk /f if you are using a SSD.
To run chkdsk /r or /f you will need to open the Elevated Command Prompt.
To open the Command Prompt as an Administrator please do the following.
Click/tap on the Taskbar Search icon (magnifing glass) and type cdm.
You will see Command Prompt under Best match, right click on Command Prompt and select Run as administrator.
Copy and paste the appropriate command below in the Command Prompt, then press Enter.
If this is a hdd use chkdsk /r.
If this is a ssd use chkdsk /f.
This will automatically start the chkdsk scan.
As the scan runs you will see a running percentage of the scan at the bottom of the scan.
There should be a short message when the scan ends, please post this message in your topic.
This will take a while to run, please be patient and allow it to complete the scan. Do not stop this scan as this can damage your operating system.
Edited by dc3, 21 June 2018 - 09:55 AM.