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Can't administrate or update Win7


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#1 Jarvig

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Posted 19 June 2018 - 10:02 AM

So here is the problem.

My computer broke a month ago. I didn't have money for a new computer. So i got my moms old laptop. She died for 7 years ago.

The laptop is a Compaq Presario from 2010.

It works basicly fine. There are no problems with most things.

But I have a lot trouble with browser related stuff - mostly video playing.

Often I get errors saying that things like flash ain't updated. So try to update my flash and other video sttuff. Then being told that they can't be updated because my Win7 is not updated.
Then I go to Control Panel in Win7 - hit System and security - hit Windows Update ......and then nothing. I hear a click that indicates that I have hit the button, but I don't get to next layer in the Control Panel.

I have tried a lot of diffent things in the Control Panel. Basicly I can't get to "3. layer" in the Control Panel on any meny.
Tried to right clip on Start Menys "Computer" and clik "run as adminstrator" but get an error.

There are only one user on the computer - the one I'm in.
The last update on win7 is from 2014 (I can't remember where I noticed that - but I did see that nothing is updated since 2014).

Wtf is going on? Please help.


Edited by Jarvig, 19 June 2018 - 10:03 AM.


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#2 JohnC_21

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Posted 19 June 2018 - 10:12 AM

Download these two updates and manually install them in order. Then attempt a Windows update. Right click Computer and make sure you have Windows 7 SP1. SP1 is required for the following downloads. 

 

https://support.microsoft.com/en-us/help/3177467/servicing-stack-update-for-windows-7-sp1-and-windows-server-2008-r2-sp

 

https://support.microsoft.com/en-us/help/3172605/july-2016-update-rollup-for-windows-7-sp1-and-windows-server-2008-r2-sgi

 

Is there a legible key on the COA sticker?



#3 Jarvig

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Posted 19 June 2018 - 10:21 AM

I don't know if I have SP1.
I can't see anything with SP1 in "View installed updates". just found out that one of few "3. layer" menys I can access in Control Panel is "View installed updates".
And it was here is noticed that the last update was in 2014. Last update to Win is 30. june 2014 with update KB2840149.

How can I see if SP1 is installed?


Edited by Jarvig, 19 June 2018 - 10:22 AM.


#4 Jarvig

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Posted 19 June 2018 - 10:27 AM

And how do I install Win7 SP1 (If I don't have it) when I can't access window update?


Edited by Jarvig, 19 June 2018 - 10:27 AM.


#5 Jarvig

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Posted 19 June 2018 - 10:31 AM

Yes there is a legible key on the COA sticker.
What do you wan't with that?



#6 hamluis

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Posted 19 June 2018 - 10:56 AM

https://www.microsoft.com/en-us/download/details.aspx?id=5842

 

7601.17514.101119-1850_Update_Sp_Wave1-GRMSP1.1_DVD.iso

 

Louis


Edited by hamluis, 19 June 2018 - 10:58 AM.


#7 Jarvig

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Posted 19 June 2018 - 11:07 AM

There are 12 updates to SP1 to choose from. 5 gigabyte. Do I need them all?



#8 Jarvig

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Posted 19 June 2018 - 11:46 AM

Okay, so I downloaded windows6.1-KB976932-X86 on my computer. Google searches said that this one was the SP1 on a 32 bit system.
I have no idea if my computer is 32 or 64 bit because I can't access menys that tells me these things. So i guessed 32 bit is the right one.

I click on the file and allow my computer to run the program.
But then I get a system error. I tells me sqmapi.dll is not on my computer and therefor it can't be installed.

Now wtf is this?

What can I do now?


Edited by Jarvig, 19 June 2018 - 11:47 AM.


#9 JohnC_21

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Posted 19 June 2018 - 12:16 PM

Right click your computer. Select Properties. Look under Windows Edition. Does it say Service Pack 1 under the copyright? Under System > System type it will list 32bit or 64bit.

 

checkwindows7sp1installation.jpg

 

If you have a legible key you could do a clean install of Windows. There is also a utility your can run that will back up your original activation and key which would also allow you to do a clean install.



#10 Jarvig

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Posted 19 June 2018 - 12:33 PM

Nothing happens when i "Right click your computer. Select Properties." as you say. Nothing.



#11 JohnC_21

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Posted 19 June 2018 - 12:38 PM

Are you willing to do a clean install on the computer. You would need to reinstall all programs and backup all personal data including your browser bookmarks to another computer first as the drive will be wiped. What version of Windows is shown on the COA sticker? Home Premium or Pro?

 

Edit:  In the search box type RAM and select "Show how much Ram is on this computer". Does a Window open?


Edited by JohnC_21, 19 June 2018 - 12:41 PM.


#12 Jarvig

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Posted 19 June 2018 - 12:44 PM

Home Premium.

I have no other computer or HD to save anything on. I'm pure and can't just by stuff.

It's strange. Because I bought the computer for my mom. And it worked fine. How does it go so strange since then.
An all other things work on it.



#13 Jarvig

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Posted 19 June 2018 - 01:00 PM

Edit:  In the search box type RAM and select "Show how much Ram is on this computer". Does a Window open?

Nothing happens when I hit "Show how much Ram is on this computer".



#14 Jarvig

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Posted 19 June 2018 - 01:03 PM

If I do choose to reinstall Win7 how do I do it.

I have no install-disk. None of my moms documents from bying it.
Can a reinstall be made from the legible key on the COA sticker only?



#15 JohnC_21

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Posted 19 June 2018 - 01:26 PM

Before we get into a reinstall using a Windows disk can you open Disk Management?

 

Type Disk Management in the search box. You should see a Recovery partition of maybe 12GB or so.

 

Yes you can do a reinstall using a legible key. But it can also be done using an install disk and a program to backup your data. If you cannot backup your data to anohter device then there is no use doing a clean install. Is there important data you need on the computer?






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