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Dell Inspiron 15 3000 Series Black Screen Win 8.


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7 replies to this topic

#1 JD2015

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Posted 19 June 2018 - 07:25 AM

I was updating the Drivers on my Sisters Dell Inspiron 15 3000 series Laptop. I think something has gone wrong with the graphics drivers. Now when it boots up i get a black screen but i can move the mouse and can see its cursor.

 

Its running windows 8 but other than that i dont know the specs sorry. I also dont have a Dell Recovery CD.

 

Is there anything i can do to fix this as she has files on it she needs to access.

 

Thanks :)


Edited by hamluis, 19 June 2018 - 08:04 AM.
Moved from Crashes/BSODs to Internal Hardware - Hamluis.


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#2 Allan

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Posted 19 June 2018 - 09:01 AM

1) Boot to safe mode and uninstall the driver.

2) Why were you updating drivers in the first place? Drivers should only be updated if there is a specific need to do so (the fact that there may be a newer driver does not qualify as a reason).

3) Laptop drivers should be obtained ONLY from the website of the laptop manufacturer.



#3 JD2015

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Posted 19 June 2018 - 04:41 PM

1) Boot to safe mode and uninstall the driver.

2) Why were you updating drivers in the first place? Drivers should only be updated if there is a specific need to do so (the fact that there may be a newer driver does not qualify as a reason).

3) Laptop drivers should be obtained ONLY from the website of the laptop manufacturer.

 

It wont go into safe mode.

 

I have tried pressing F8.

 

I also tried F2 for setup or F12 as those opitions show on this Laptop.



#4 Allan

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Posted 20 June 2018 - 05:42 AM

Reboot and keep tapping the F8 key as soon as the computer restarts (don't just press it once).



#5 JD2015

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Posted 20 June 2018 - 07:05 AM

Reboot and keep tapping the F8 key as soon as the computer restarts (don't just press it once).

 

 

I got it to come up for some reason it seems to be harder to do this than on other PC's.

 

I get a blue screen menu but i have no idea where to go from there. I ran its Diagnostics and it says the its OK.

 

I still have no Windows. What options do i go to now?



#6 Allan

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Posted 21 June 2018 - 06:31 AM

From that blue screen click on Troubleshoot - Advanced Options - Startup Settings - RESTART. Your system will reboot and the advanced startup settings screen will appear. Choose SAFE MODE.



#7 JD2015

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Posted 21 June 2018 - 10:23 AM

From that blue screen click on Troubleshoot - Advanced Options - Startup Settings - RESTART. Your system will reboot and the advanced startup settings screen will appear. Choose SAFE MODE.

I dont see those options in Setup or the Boot Menu.



#8 Allan

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Posted 21 June 2018 - 11:28 AM

Unfortunately I can't see your screen from where I'm sitting and you're not being clear about what you do see. Perhaps this will help: https://www.lifewire.com/start-windows-8-or-8-1-in-safe-mode-2626256






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