We have NO idea how to gain access to this laptop. It is owned by a Doctor's office and when one doctor left, he left it encrypted by accident. He provided a key and we were able to access it. Since that time, another Doc has been using it and all of a sudden it starts up with a Bitlocker screen requiring a encryption key. We no longer know how to contact the previous doctor and the current doc did not turn on bitlocker. I have not been able to determine a way to gain access to the laptop in any way. We'd simply like to turn OFF any kind of encryption from every being placed on the laptop given we don't need or want it. It is only causing issues.
I attempted going into advanced options and loading a HDD image, but there was no image/partition found.
Can anyone assist?