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Malwarebytes Export Blocked


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#1 KaidensMommy

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Posted 17 June 2018 - 01:13 PM

I hope I'm posting this in the right area...

 

I was trying to open some PDF files I have saved on my computer. I have opened this file a million times and never had any issues. When I clicked on each of them to open them, nothing happened. Neither opened. So, I went into my Adobe reader, clicked File, then Open, and went to each of the files to open them. They opened fine. Then, I went back to File Explorer where my files are saved and tried to open another PDF file, again, I file I have opened a million times before without issues. Like the others, this file didn't open up either. Then, I got an alert from Malwarebytes saying that an exploit was blocked. I went to Malwarebytes to view the report, this is what it said:

 

Malwarebytes
www.malwarebytes.com

 

-Log Details-
Protection Event Date: 6/15/18
Protection Event Time: 6:19 PM
Log File: 364c7432-70ea-11e8-a306-58fb846b4724.json
Administrator: Yes

 

-Software Information-
Version: 3.5.1.2522
Components Version: 1.0.374
Update Package Version: 1.0.5500
License: Trial

 

-System Information-
OS: Windows 10 (Build 17134.48)
CPU: x64
File System: NTFS
User: System

 

-Exploit Details-
File: 0
(No malicious items detected)

 

Exploit: 1

Malware.Exploit.Agent.Generic, , Blocked, [0], [392684],0.0.0

 

-Exploit Data-
Affected Application: Adobe Reader
Protection Layer: Protection Against OS Security Bypass
Protection Technique: Exploit code executing from stack blocked
File Name: 
URL: 

 

(end)

 

I have no idea what this means?

 

I then went into Adobe, and went to File, then Open and was able to open the file that way. But, I don't understand the Malwarebytes alert saying an exploit was blocked?

 

I've had the free version of Malwarebytes for a while. When I first got it, I had the trial version. But, then the time was up and it switched to the free version. Since then, whenever it needed updated I did it as soon as I was notified. I was notified a little over a week ago to update it, which I did. The difference this time was that it went back to the trial version, giving me the paid version for a certain amount of time. I have 7 more days on it left. I thought that was weird, but why complain about getting it? Lol. But, not sure if that has anything to do with it or what?

 

Any help is greatly appreciated!

​  <-- I have no idea why it made whatever that is, it was doing it every time I pressed enter?)


Edited by KaidensMommy, 17 June 2018 - 01:15 PM.


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#2 buddy215

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Posted 17 June 2018 - 03:58 PM

Could be a false positive. Best to confirm that at either the Malwarebytes Forum or starting a new topic in the

malware removal forum by following directions below.

 

As to the ​ ....I had similar happening in Firefox. The way I got rid of it was by reinstalling Firefox. If you are

using Firefox and decide to do an uninstall and reinstall without deleting your Firefox profile and the problem isn't

fixed...you will need to uninstall Firefox and then do a search using Firefox as the search term and deleting all that

is found. Click on Start > Enter Firefox in Search Box

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


Edited by buddy215, 17 June 2018 - 03:59 PM.

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#3 quietman7

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Posted 17 June 2018 - 06:34 PM

I have seen several complaints of issues with Adobe Reader so as buddy215 already suggested....report this at the Malwarebytes 3.x Support Forum so the development team can investigate.
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#4 garioch7

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Posted 18 June 2018 - 11:59 AM

The user posted an identical message on the Malwarebytes Forums on Friday past.  "AdvancedSetup" responded to her via PM yesterday and locked her topic there.

 

Submitted for your information.  It seems that the issue was resolved.

 

Have a great day.

 

Regards,

-Phil


Graduate of the Bleeping Computer Malware Removal Study Hall





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