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Son Infected Family Computer


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10 replies to this topic

#1 Safety Steve

Safety Steve

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Posted 09 October 2006 - 07:46 PM

My son has admitted to looking at free sex sites on the family computer that my daughter who is 6 also uses. My wife and I realized this when we noticed inapropiate pop ups on the screen. I have tried using the anti virus, Adware and spybot but have been unable to clear the problem. I also tried using Stinger, and it found nothing unusual.

Today, I added HijackThis, v1.99 and the log follows

Logfile of HijackThis v1.99.1
Scan saved at 8:42:10 PM, on 10/9/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\Program Files\EPSON\ESM2\eEBSVC.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\WINDOWS\system32\cba\pds.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ams_ii\hndlrsvc.exe
C:\WINDOWS\system32\MsgSys.EXE
C:\WINDOWS\system32\cba\xfr.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\ntvdm.exe
C:\Program Files\SoftCodec\isamonitor.exe
C:\Program Files\SoftCodec\pmsngr.exe
C:\program files\support.com\bin\tgcmd.exe
C:\Program Files\SoftCodec\isamini.exe
C:\Program Files\SoftCodec\pmmon.exe
C:\WINDOWS\kdx\KHost.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Palm\HOTSYNC.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Yahoo!\browser\YBrowser.exe
C:\Documents and Settings\Steveo\Local Settings\Temporary Internet Files\Content.IE5\ETJOPG3Y\stng260[1].exe
C:\Program Files\HijackThis\HijackThis.exe
C:\Program Files\Symantec\LiveUpdate\AUpdate.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://update.microsoft.com/microsoftupdat...t.aspx?ln=en-us
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://securityresponse.symantec.com/avcen...?prodid=nav2003
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)
F3 - REG:win.ini: load= c:\quickenw\BILLMNDW.EXE
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {202a961f-23ae-42b1-9505-ffe3c818d717} - C:\Program Files\SoftCodec\isaddon.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dll
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll
O2 - BHO: (no name) - {C1CB1C7B-AE98-AB15-9A0C-DCC81E8C2ACD} - C:\WINDOWS\system32\zndrpj.dll (file missing)
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O2 - BHO: (no name) - {F1E62C78-83A0-9A54-B739-EEE52EBD07F4} - C:\WINDOWS\system32\zndrpj.dll (file missing)
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\SBC Yahoo!\Connection Manager\IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [tgcmdprovidersbc] "c:\program files\support.com\bin\tgcmd.exe" /server /startmonitor /deaf /nosystray
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [cmonitor] C:\Program Files\SystemDoctor 2006 Free\startupmon.exe
O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Camio Viewer 2000.lnk = C:\Program Files\Sierra Imaging\Image Expert 2000\IXApplet.exe
O4 - Global Startup: EPSON Background Monitor.lnk = C:\Program Files\EPSON\ESM2\STMS.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: SBC Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: www.ct-mls.com
O15 - Trusted Zone: *.rexplorer.net
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m...01/mcinsctl.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1145060274989
O16 - DPF: {B4831DED-3A57-4CC6-9E4B-0E7C5B08DBF4} - http://www.alwaysupdatednews.com/install/aun_0008.exe
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,23/mcgdmgr.cab
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://content.kontiki.com/kdx/v2.20/konti...current/kdx.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: EpsonBidirectionalService - Unknown owner - C:\Program Files\EPSON\ESM2\eEBSVC.exe
O23 - Service: Intel Alert Handler - Intel® Corporation - C:\WINDOWS\system32\ams_ii\hndlrsvc.exe
O23 - Service: Intel File Transfer - Intel® Corporation - C:\WINDOWS\system32\cba\xfr.exe
O23 - Service: Intel PDS - Intel® Corporation - C:\WINDOWS\system32\cba\pds.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

Any and all help to clear this problem would be helpful and will allow the yougsters in our family to use the computer again.


needless to say the oldest has been punished by not using the family computer.


Thanks,

Safety Steve

Edited by Safety Steve, 09 October 2006 - 09:08 PM.


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#2 SifuMike

SifuMike

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Posted 12 October 2006 - 11:48 PM

Hello Safety Steve,


Please download SmitfraudFix (by S!Ri)
Extract the content (a folder named SmitfraudFix) to your Desktop.

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#3 Safety Steve

Safety Steve
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Posted 13 October 2006 - 06:50 PM

Hi SifuMike,

Thank you for taking the time to help us here

I see that my problem is only getting worse as time goes by, I did as you asked and below is the from SmitFraudFix v2.109

Scan done at 19:45:09.12, Fri 10/13/2006
Run from C:\Documents and Settings\Steveo\My Documents\Unzipped\SmitfraudFix\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
Fix run in normal mode

»»»»»»»»»»»»»»»»»»»»»»»» C:\


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32

C:\WINDOWS\system32\gqagksr.dll FOUND !

»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32\LogFiles


»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Steveo


»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Steveo\Application Data


»»»»»»»»»»»»»»»»»»»»»»»» Start Menu


»»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\Steveo\FAVORI~1


»»»»»»»»»»»»»»»»»»»»»»»» Desktop


»»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files

C:\Program Files\SoftCodec\ FOUND !

»»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys


»»»»»»»»»»»»»»»»»»»»»»»» Desktop Components

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"


»»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


»»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=""


»»»»»»»»»»»»»»»»»»»»»»»» pe386-msguard-lzx32


»»»»»»»»»»»»»»»»»»»»»»»» Scanning wininet.dll infection


»»»»»»»»»»»»»»»»»»»»»»»» End

#4 SifuMike

SifuMike

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Posted 13 October 2006 - 07:00 PM

Hi Safety Steve,


You should print out these instructions, or copy them to a Notepad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.

Please reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, a menu with options should appear;
  • Select the first option, to run Windows in Safe Mode, then press "Enter".
  • Choose your usual account.
Once in Safe Mode, open the SmitfraudFix folder again and double-click smitfraudfix.cmd
Select option #2 - Clean by typing 2 and press "Enter" to delete infected files.

You will be prompted : "Registry cleaning - Do you want to clean the registry ?"; answer "Yes" by typing Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.

The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".

The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart anyway into normal Windows. A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report into your next reply along with a new HijackThis log.
The report can also be found at the root of the system drive, usually at C:\rapport.txt

Warning : running option #2 on a non infected computer will remove your Desktop background.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



Posted Image

Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#5 Safety Steve

Safety Steve
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Posted 13 October 2006 - 07:41 PM

SmitFraudFix v2.107

Scan done at 20:20:12.03, Fri 10/13/2006
Run from C:\Documents and Settings\Steveo\My Documents\Unzipped\SmitfraudFix[1]\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
Fix run in safe mode

»»»»»»»»»»»»»»»»»»»»»»»» Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

»»»»»»»»»»»»»»»»»»»»»»»» Killing process


»»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix

GenericRenosFix by S!Ri


»»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files


»»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files


»»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning

Registry Cleaning done.

»»»»»»»»»»»»»»»»»»»»»»»» After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

#6 Safety Steve

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Posted 13 October 2006 - 07:51 PM

Hijack this log:
Logfile of HijackThis v1.99.1
Scan saved at 8:49:00 PM, on 10/13/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\Program Files\EPSON\ESM2\eEBSVC.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\WINDOWS\system32\cba\pds.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ams_ii\hndlrsvc.exe
C:\WINDOWS\system32\MsgSys.EXE
C:\WINDOWS\system32\cba\xfr.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\ntvdm.exe
C:\program files\support.com\bin\tgcmd.exe
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\kdx\KHost.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Yahoo!\browser\YBrowser.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://securityresponse.symantec.com/avcen...?prodid=nav2003
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)
F3 - REG:win.ini: load= c:\quickenw\BILLMNDW.EXE
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dll
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll
O2 - BHO: (no name) - {C1CB1C7B-AE98-AB15-9A0C-DCC81E8C2ACD} - C:\WINDOWS\system32\zndrpj.dll (file missing)
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O2 - BHO: (no name) - {F1E62C78-83A0-9A54-B739-EEE52EBD07F4} - C:\WINDOWS\system32\zndrpj.dll (file missing)
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\SBC Yahoo!\Connection Manager\IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [tgcmdprovidersbc] "c:\program files\support.com\bin\tgcmd.exe" /server /startmonitor /deaf /nosystray
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [cmonitor] C:\Program Files\SystemDoctor 2006 Free\startupmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Camio Viewer 2000.lnk = C:\Program Files\Sierra Imaging\Image Expert 2000\IXApplet.exe
O4 - Global Startup: EPSON Background Monitor.lnk = C:\Program Files\EPSON\ESM2\STMS.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: SBC Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: www.ct-mls.com
O15 - Trusted Zone: *.rexplorer.net
O16 - DPF: {2D2BEE6E-3C9A-4D58-B9EC-458EDB28D0F6} - http://cdn.drivecleaner.com/installdrivecleanerstart.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m...01/mcinsctl.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.safety.live.com/resource/d...wlscbase969.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1145060274989
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {B4831DED-3A57-4CC6-9E4B-0E7C5B08DBF4} - http://www.alwaysupdatednews.com/install/aun_0008.exe
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,23/mcgdmgr.cab
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://content.kontiki.com/kdx/v2.20/konti...current/kdx.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: EpsonBidirectionalService - Unknown owner - C:\Program Files\EPSON\ESM2\eEBSVC.exe
O23 - Service: Intel Alert Handler - Intel® Corporation - C:\WINDOWS\system32\ams_ii\hndlrsvc.exe
O23 - Service: Intel File Transfer - Intel® Corporation - C:\WINDOWS\system32\cba\xfr.exe
O23 - Service: Intel PDS - Intel® Corporation - C:\WINDOWS\system32\cba\pds.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

#7 Safety Steve

Safety Steve
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Posted 13 October 2006 - 08:26 PM

Scan type: Realtime Protection Scan
Event: Virus Found!
Virus name: Trojan.Zlob
File: C:\System Volume Information\_restore{3D946DEC-A3A2-4500-B208-3F14FAA3A61D}\RP1119\A0090016.exe
Location: Quarantine
Computer: SMADA-SI1LMZYRX
User: SYSTEM
Action taken: Quarantine succeeded : Access denied
Date found: Friday, October 13, 2006 9:09:03 PM

#8 SifuMike

SifuMike

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Posted 13 October 2006 - 10:06 PM

Hello Safety Steve,


Have you been doing "fixes" with Hijackthis yourself? I notice there are many items missing from your log. :thumbsup:



Enter the Windows Control Panel and double-click on Add/Remove Programs.
When the installed programs list appears, double-click on the entry for SystemDoctor 2006 free if it exists and allow it to uninstall.
Then exit the Add/Remove Programs screen and the Control Panel.




Download CCleaner and install it. (default location is best). Do not run it yet!

CCleaner Tutorial


*******************************************

How to Reboot into Safe Mode
tap F8 key during reboot, until the boot menu appears...use the arrow keys to choose "Safe Mode" from the menu......,then press the "Enter" key. If that does not work this go to this site: http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/




Press Control-Alt-Del to enter the Task Manager.
Click on the Processes tab and end the following processes (if found):

isamonitor
pmsngr
pmmon
isamini


Exit the Task Manager when finished.



Please boot into Safe Mode and select the following with HijackThis.
With all windows (including this one!) closed (close browser/explorer windows), please select "fix.”

R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll
O2 - BHO: (no name) - {C1CB1C7B-AE98-AB15-9A0C-DCC81E8C2ACD} - C:\WINDOWS\system32\zndrpj.dll (file missing)
O2 - BHO: (no name) - {F1E62C78-83A0-9A54-B739-EEE52EBD07F4} - C:\WINDOWS\system32\zndrpj.dll (file missing)
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll
O4 - HKLM\..\Run: [cmonitor] C:\Program Files\SystemDoctor 2006 Free\startupmon.exe
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML


If you did not add these pages to your trusted pages, they should be fixed.
O15 - Trusted Zone: www.ct-mls.com
O15 - Trusted Zone: *.rexplorer.net


O16 - DPF: {B4831DED-3A57-4CC6-9E4B-0E7C5B08DBF4} - http://www.alwaysupdatednews.com/install/aun_0008.exe


*******************************************

Next, we're going on a file hunt.
Go to My Computer and double-click C.
Go to the Tools menu and select 'Folder Options'.
On the 'View' tab select 'show hidden files and folders',
deselect (uncheck) 'hide protected operating system files (recommended)', and
deselect (uncheck) "Hide extensions for known file types.'

Don't use the windows start\search feature
Using Windows Explorer, find and delete each of the following. If you can't delete an item, right-click it and click properties. Make sure 'read-only' is unchecked.
If you still can't delete something, right-click it and rename it to a random word. Then drag the item to a different location. Try deleting it now. If you still can't, be sure to let me know.

Using Windows Explorer, delete the following files/folders in bold (Do not be concerned if they do not exist)
C:\Program Files\SystemDoctor 2006 Free\ <==folder
C:\Program Files\SoftCodec\ <==folder

*******************************************

*NOTE* CCleaner deletes EVERYTHING out of temp/temporary folders and does not make backups.

Let's empty the temp files:

Run CCleaner.

1. Starting with v1.27.260, CCleaner installs the Yahoo Toolbar as an option which IS checkmarked by default during the installation.
IF you do NOT want it, REMOVE the checkmark when provided with the option OR download the toolbarfree Basic version instead of the Standard Build.


2. Before first use, select Options > Advanced and UNCHECK "Only delete files in Windows Temp folder older than 48 hours"

3. Then select the items you wish to clean up.

In the Windows Tab:
• Clean all entries in the "Internet Explorer" section except Cookies.
• Clean all the entries in the "Windows Explorer" section.
• Clean all entries in the "System" section.
• Clean all entries in the "Advanced" section.
• Clean any others that you choose.

In the Applications Tab:
• Clean all except cookies in the Firefox/Mozilla section if you use it.
• Clean all in the Opera section if you use it.
• Clean Sun Java in the Internet Section.
• Clean any others that you choose.

4. Click the "Run Cleaner" button.
5. A pop up box will appear advising this process will permanently delete files from your system.
6. Click "OK" and it will scan and clean your system.
7. Click "exit" when done.

If it asks you to reboot at the end, click NO.

CCleaner should be run with the above settings for each User Account!

*******************************************

Finally, reboot to the Normal Mode.

Download and install AVG Anti-Spyware 7.5 (formerly Ewido)

1. After download, double click on the file to launch the install process.
2. Choose a language, click "OK" and then click "Next".
3. Read the "License Agreement" and click "I Agree".
4. Accept the default installation path: C:\Program Files\AVG Anti-Spyware 7.5 and click "Next", then click "Install".
5. After setup completes, click "Finish" to start the program automatically or launch ewido by double-clicking its icon on your desktop or in the system tray.
6. The main "Status" menu will appear. You can select "Change state" to inactivate 'Resident Sheild' and 'Automatic Updates'. If you choose to do this, then right click on ewdio in the system tray and uncheck "Start with Windows".
7. Select the "Update" button and click "Start update". If you are having problems with the updater, manually update with the Ewido Full database installer from here.
8. Exit AVG Anti-Spyware 7.5 when done - DO NOT perform a scan yet.[/b]

Reboot your computer in "SAFE MODE" using the F8 method so Windows will start with minimal drivers and running processes. To do this restart your computer and after hearing your computer beep once during startup [but before the Windows icon appears] press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with AVG Anti-Spyware 7.5 as follows:

1. Launch AVG Anti-Spyware 7.5, click on the "Scanner" button and choose the "Settings" tab.

Under "How to act?", click on "Recommended actions" and choose "Quarantine" to set default action for detected malware.

Under "How to Scan?" check all (default).

Under "Possibly unwanted software" check all (default).

Under "What to Scan?" make sure "Scan every file" is selected (default).

Under "Reports" select "Automatically generate report after every scan and UNcheck "Only if threats were found".

2. Click the "Scan" tab to return to scanning options.
3. Click "Complete System Scan" to start.
4. When the scan has finished you will be presented with a list of infected objects found. Click "Apply all actions" to place the files in Quarantine.
5. Click on "Save Report" to view all completed scans.
Click on the most recent scan you just performed and select "Save report as" - the default file name will be in date/time format as follows: Report-Scan-20060620-142816.txt. Save to your desktop. A copy of each report will also be saved in C:\Program Files\AVG Anti-Spyware 7.5\Reports\
6. Exit [b]AVG Anti-Spyware 7.5


When done and submit the log report, a fresh Hijackthis log and and tell me how your computer is running.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



Posted Image

Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#9 Safety Steve

Safety Steve
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Posted 14 October 2006 - 10:32 PM

[/b]

Hello Safety Steve,


Have you been doing "fixes" with Hijackthis yourself? I notice there are many items missing from your log. :thumbsup:

NO I HAVE NOT TOUCHED ANYTHING UNLESS TOLD BY YOU.IS THIS OK?[/b]


Enter the Windows Control Panel and double-click on Add/Remove Programs.
When the installed programs list appears, double-click on the entry for SystemDoctor 2006 free if it exists and allow it to uninstall.
Then exit the Add/Remove Programs screen and the Control Panel.




Download CCleaner and install it. (default location is best). Do not run it yet!

CCleaner Tutorial


*******************************************

How to Reboot into Safe Mode
tap F8 key during reboot, until the boot menu appears...use the arrow keys to choose "Safe Mode" from the menu......,then press the "Enter" key. If that does not work this go to this site: http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/




Press Control-Alt-Del to enter the Task Manager.
Click on the Processes tab and end the following processes (if found):

isamonitor NOT ON MY PC
pmsngr NOT ON MY PC
pmmon NOT ON MY PC
isamini NOT ON MY PC

Exit the Task Manager when finished.



Please boot into Safe Mode and select the following with HijackThis.
With all windows (including this one!) closed (close browser/explorer windows), please select "fix.”

R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file) REMOVED

O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBarBHO.dll REMOVED


O2 - BHO: (no name) - {C1CB1C7B-AE98-AB15-9A0C-DCC81E8C2ACD} - C:\WINDOWS\system32\zndrpj.dll (file missing) REMOVED


O2 - BHO: (no name) - {F1E62C78-83A0-9A54-B739-EEE52EBD07F4} - C:\WINDOWS\system32\zndrpj.dll (file missing) REMOVED

O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll REMOVED


O4 - HKLM\..\Run: [cmonitor] C:\Program Files\SystemDoctor 2006 Free\startupmon.exe REMOVED


O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
REMOVED


If you did not add these pages to your trusted pages, they should be fixed.
O15 - Trusted Zone: www.ct-mls.com
O15 - Trusted Zone: *.rexplorer.net

WIFE USES BOTH FOR WORK

O16 - DPF: {B4831DED-3A57-4CC6-9E4B-0E7C5B08DBF4} - http://www.alwaysupdatednews.com/install/aun_0008.exe REMOVED



*******************************************

Next, we're going on a file hunt.
Go to My Computer and double-click C.
Go to the Tools menu and select 'Folder Options'.
On the 'View' tab select 'show hidden files and folders',
deselect (uncheck) 'hide protected operating system files (recommended)', and
deselect (uncheck) "Hide extensions for known file types.'

OK, DID THIS, WILL I NEED TO RESET THIS PART^^?[/b]

Don't use the windows start\search feature
Using Windows Explorer, find and delete each of the following. If you can't delete an item, right-click it and click properties. Make sure 'read-only' is unchecked.
If you still can't delete something, right-click it and rename it to a random word. Then drag the item to a different location. Try deleting it now. If you still can't, be sure to let me know. I AM NOT SURE WHAT FILE YOU WERE REFERING TO HERE :huh:

Using Windows Explorer, delete the following files/folders in bold (Do not be concerned if they do not exist)
C:\Program Files\SystemDoctor 2006 Free\ <==folder
C:\Program Files\SoftCodec\ <==folder

*******************************************

*NOTE* CCleaner deletes EVERYTHING out of temp/temporary folders and does not make backups.

Let's empty the temp files:

Run CCleaner.

1. Starting with v1.27.260, CCleaner installs the Yahoo Toolbar as an option which IS checkmarked by default during the installation.
IF you do NOT want it, REMOVE the checkmark when provided with the option OR download the toolbarfree Basic version instead of the Standard Build.


2. Before first use, select Options > Advanced and UNCHECK "Only delete files in Windows Temp folder older than 48 hours"

3. Then select the items you wish to clean up.

In the Windows Tab:
• Clean all entries in the "Internet Explorer" section except Cookies.
• Clean all the entries in the "Windows Explorer" section.
• Clean all entries in the "System" section.
• Clean all entries in the "Advanced" section.
• Clean any others that you choose.

In the Applications Tab:
• Clean all except cookies in the Firefox/Mozilla section if you use it.
• Clean all in the Opera section if you use it.
• Clean Sun Java in the Internet Section.
• Clean any others that you choose.

4. Click the "Run Cleaner" button.
5. A pop up box will appear advising this process will permanently delete files from your system.
6. Click "OK" and it will scan and clean your system.
7. Click "exit" when done.

If it asks you to reboot at the end, click NO.

CCleaner should be run with the above settings for each User Account!

*******************************************

Finally, reboot to the Normal Mode.

Download and install AVG Anti-Spyware 7.5 (formerly Ewido)

1. After download, double click on the file to launch the install process.
2. Choose a language, click "OK" and then click "Next".
3. Read the "License Agreement" and click "I Agree".
4. Accept the default installation path: C:\Program Files\AVG Anti-Spyware 7.5 and click "Next", then click "Install".
5. After setup completes, click "Finish" to start the program automatically or launch ewido by double-clicking its icon on your desktop or in the system tray.
6. The main "Status" menu will appear. You can select "Change state" to inactivate 'Resident Sheild' and 'Automatic Updates'. If you choose to do this, then right click on ewdio in the system tray and uncheck "Start with Windows".
7. Select the "Update" button and click "Start update". If you are having problems with the updater, manually update with the Ewido Full database installer from here.
8. Exit AVG Anti-Spyware 7.5 when done - DO NOT perform a scan yet.[/b]

Reboot your computer in "SAFE MODE" using the F8 method so Windows will start with minimal drivers and running processes. To do this restart your computer and after hearing your computer beep once during startup [but before the Windows icon appears] press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with AVG Anti-Spyware 7.5 as follows:

1. Launch AVG Anti-Spyware 7.5, click on the "Scanner" button and choose the "Settings" tab.

Under "How to act?", click on "Recommended actions" and choose "Quarantine" to set default action for detected malware.

Under "How to Scan?" check all (default).

Under "Possibly unwanted software" check all (default).

Under "What to Scan?" make sure "Scan every file" is selected (default).

Under "Reports" select "Automatically generate report after every scan and UNcheck "Only if threats were found".

2. Click the "Scan" tab to return to scanning options.
3. Click "Complete System Scan" to start.
4. When the scan has finished you will be presented with a list of infected objects found. Click "Apply all actions" to place the files in Quarantine.
5. Click on "Save Report" to view all completed scans.
Click on the most recent scan you just performed and select "Save report as" - the default file name will be in date/time format as follows: [b]Report-Scan-20060620-142816.txt
. Save to your desktop. A copy of each report will also be saved in C:\Program Files\AVG Anti-Spyware 7.5\Reports\
6. Exit [b]AVG Anti-Spyware 7.5


When done and submit the log report, a fresh Hijackthis log and and tell me how your computer is running.



[b]OK DONE UP TILL HERE SE NOTES ABOVE PLEASE



---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 11:05:48 PM 10/14/2006

+ Scan result:



C:\System Volume Information\_restore{3D946DEC-A3A2-4500-B208-3F14FAA3A61D}\RP1098\A0089219.exe -> Downloader.Zlob.aoi : Cleaned.
C:\System Volume Information\_restore{3D946DEC-A3A2-4500-B208-3F14FAA3A61D}\RP1098\A0089234.exe -> Downloader.Zlob.aoi : Cleaned.
C:\System Volume Information\_restore{3D946DEC-A3A2-4500-B208-3F14FAA3A61D}\RP1100\A0089260.exe -> Downloader.Zlob.aoi : Cleaned.
C:\System Volume Information\_restore{3D946DEC-A3A2-4500-B208-3F14FAA3A61D}\RP1102\A0089301.exe -> Downloader.Zlob.aoi : Cleaned.
C:\System Volume Information\_restore{3D946DEC-A3A2-4500-B208-3F14FAA3A61D}\RP1104\A0089446.exe -> Downloader.Zlob.aoi : Cleaned.
C:\System Volume Information\_restore{3D946DEC-A3A2-4500-B208-3F14FAA3A61D}\RP1104\A0089459.exe -> Downloader.Zlob.aoi : Cleaned.
C:\System Volume Information\_restore{3D946DEC-A3A2-4500-B208-3F14FAA3A61D}\RP1104\A0089473.exe -> Downloader.Zlob.aoi : Cleaned.
C:\System Volume Information\_restore{3D946DEC-A3A2-4500-B208-3F14FAA3A61D}\RP1104\A0089488.exe -> Downloader.Zlob.aoi : Cleaned.
C:\System Volume Information\_restore{3D946DEC-A3A2-4500-B208-3F14FAA3A61D}\RP1104\A0089502.exe -> Downloader.Zlob.aoi : Cleaned.
C:\System Volume Information\_restore{3D946DEC-A3A2-4500-B208-3F14FAA3A61D}\RP1104\A0089534.exe -> Downloader.Zlob.aoi : Cleaned.
C:\System Volume Information\_restore{3D946DEC-A3A2-4500-B208-3F14FAA3A61D}\RP1105\A0089539.exe -> Downloader.Zlob.aoi : Cleaned.
C:\System Volume Information\_restore{3D946DEC-A3A2-4500-B208-3F14FAA3A61D}\RP1108\A0089631.exe -> Downloader.Zlob.aoi : Cleaned.
C:\System Volume Information\_restore{3D946DEC-A3A2-4500-B208-3F14FAA3A61D}\RP1110\A0089685.exe -> Downloader.Zlob.aoi : Cleaned.
C:\System Volume Information\_restore{3D946DEC-A3A2-4500-B208-3F14FAA3A61D}\RP1110\A0089698.exe -> Downloader.Zlob.aoi : Cleaned.
C:\System Volume Information\_restore{3D946DEC-A3A2-4500-B208-3F14FAA3A61D}\RP1110\A0089711.exe -> Downloader.Zlob.aoi : Cleaned.
C:\System Volume Information\_restore{3D946DEC-A3A2-4500-B208-3F14FAA3A61D}\RP1111\A0089727.exe -> Downloader.Zlob.aoi : Cleaned.
C:\System Volume Information\_restore{3D946DEC-A3A2-4500-B208-3F14FAA3A61D}\RP1111\A0089759.exe -> Downloader.Zlob.aoi : Cleaned.
C:\System Volume Information\_restore{3D946DEC-A3A2-4500-B208-3F14FAA3A61D}\RP1111\A0089774.exe -> Downloader.Zlob.aoi : Cleaned.
C:\System Volume Information\_restore{3D946DEC-A3A2-4500-B208-3F14FAA3A61D}\RP1119\A0090022.exe -> Downloader.Zlob.aoi : Cleaned.
C:\System Volume Information\_restore{3D946DEC-A3A2-4500-B208-3F14FAA3A61D}\RP1119\A0090024.exe -> Downloader.Zlob.aoi : Cleaned.
C:\WINDOWS\Downloaded Program Files\CONFLICT.1\USDR6_0001_D19M2108NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.q : Cleaned.
C:\WINDOWS\Downloaded Program Files\USDR6_0001_D19M2108NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.q : Cleaned.
C:\System Volume Information\_restore{3D946DEC-A3A2-4500-B208-3F14FAA3A61D}\RP1104\A0089496.exe -> Not-A-Virus.Hoax.Win32.Renos.fh : Cleaned.
:mozilla.6:C:\Documents and Settings\Steveo\Application Data\Mozilla\Profiles\default\1bo1nn90.slt\cookies.txt -> TrackingCookie.2o7 : Cleaned.
:mozilla.7:C:\Documents and Settings\Steveo\Application Data\Mozilla\Profiles\default\1bo1nn90.slt\cookies.txt -> TrackingCookie.2o7 : Cleaned.
C:\Documents and Settings\Steveo\Cookies\steveo@ads.addynamix[2].txt -> TrackingCookie.Addynamix : Cleaned.
C:\Documents and Settings\Steveo\Cookies\steveo@rotator.adjuggler[1].txt -> TrackingCookie.Adjuggler : Cleaned.
:mozilla.10:C:\Documents and Settings\Steveo\Application Data\Mozilla\Profiles\default\1bo1nn90.slt\cookies.txt -> TrackingCookie.Ru4 : Cleaned.
:mozilla.11:C:\Documents and Settings\Steveo\Application Data\Mozilla\Profiles\default\1bo1nn90.slt\cookies.txt -> TrackingCookie.Ru4 : Cleaned.
:mozilla.9:C:\Documents and Settings\Steveo\Application Data\Mozilla\Profiles\default\1bo1nn90.slt\cookies.txt -> TrackingCookie.Ru4 : Cleaned.
C:\Documents and Settings\Steveo\Cookies\steveo@edge.ru4[2].txt -> TrackingCookie.Ru4 : Cleaned.
C:\Documents and Settings\Steveo\Cookies\steveo@tribalfusion[2].txt -> TrackingCookie.Tribalfusion : Cleaned.


::Report end






Logfile of HijackThis v1.99.1
Scan saved at 11:26:41 PM, on 10/14/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ntvdm.exe
C:\program files\support.com\bin\tgcmd.exe
C:\WINDOWS\kdx\KHost.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\Program Files\EPSON\ESM2\eEBSVC.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\WINDOWS\system32\cba\pds.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ams_ii\hndlrsvc.exe
C:\WINDOWS\system32\MsgSys.EXE
C:\WINDOWS\system32\cba\xfr.exe
C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Yahoo!\browser\YBrowser.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://securityresponse.symantec.com/avcen...?prodid=nav2003
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F3 - REG:win.ini: load= c:\quickenw\BILLMNDW.EXE
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\SBC Yahoo!\Connection Manager\IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [tgcmdprovidersbc] "c:\program files\support.com\bin\tgcmd.exe" /server /startmonitor /deaf /nosystray
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Camio Viewer 2000.lnk = C:\Program Files\Sierra Imaging\Image Expert 2000\IXApplet.exe
O4 - Global Startup: EPSON Background Monitor.lnk = C:\Program Files\EPSON\ESM2\STMS.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: SBC Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: www.ct-mls.com
O15 - Trusted Zone: *.rexplorer.net
O16 - DPF: {2D2BEE6E-3C9A-4D58-B9EC-458EDB28D0F6} - http://cdn.drivecleaner.com/installdrivecleanerstart.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m...01/mcinsctl.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.safety.live.com/resource/d...wlscbase969.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1145060274989
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,23/mcgdmgr.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/...871/mcfscan.cab
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://content.kontiki.com/kdx/v2.20/konti...current/kdx.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: EpsonBidirectionalService - Unknown owner - C:\Program Files\EPSON\ESM2\eEBSVC.exe
O23 - Service: Intel Alert Handler - Intel® Corporation - C:\WINDOWS\system32\ams_ii\hndlrsvc.exe
O23 - Service: Intel File Transfer - Intel® Corporation - C:\WINDOWS\system32\cba\xfr.exe
O23 - Service: Intel PDS - Intel® Corporation - C:\WINDOWS\system32\cba\pds.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe




I need to let the computer run overnight to see if any pop ups appear, :flowers: but as of now I see no problems :huh:

Thank you SifuMike

#10 SifuMike

SifuMike

    malware expert


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Posted 14 October 2006 - 10:43 PM

Hi Steve,

Your log looks clean! :thumbsup: Good job on the cleanup!


Lets clean your System Restore points and set a new one:

Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows.
The files in System Restore are protected to prevent any programs from changing those files.
This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)

1. Turn off System Restore.

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK

2. Restart your computer.

3. Turn ON System Restore.

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check Turn off System Restore.
Click Apply, and then click OK.

System Restore will now be active again.



Please read and follow Groovicus' Guide to Simple PC Security to help keep yourself from becoming infected again. :flowers:
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



Posted Image

Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#11 Safety Steve

Safety Steve
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Posted 18 October 2006 - 02:04 PM

Thanks for your help and my donation has been made to help fight the cause




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