I have a friend that has a HP laptop. She had a black panel on each side of the image that she uses for her desktop.
I rest the computer to factory specs and was able to save all the data to a external. After resetting the computer and placing
all the information back onto the computer I was able to use the lock screen picture which fills the screen perfectly.
The picture used for the desktop fills the entire screen (what I usually want an image to do) but does not have the black panels on
each side of the screen. She was able to put her icons on the black panel (both sides).
I don't know if this is a screen resolution problem or something different. I tried changing to resolution and was able to create the black
panels but could not put any icon on the panels.
I'm sure it is a simple fix but I have not been able to come up with how to do this.
Thanks in advance for any and all help.