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Computer starts Intermittent High Pitch Sound


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#1 MaaD

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Posted 15 June 2018 - 06:05 PM

Recently a high pitch intermittent sound is coming from my computer (Dell Desktop D540 Studio). What's interesting is that when I am watching videos the sound is more prevalent and escalated! Any advice is much appreciated!


Edited by hamluis, 16 June 2018 - 07:08 AM.
Moved from Win 7 to Internal Hardware - Hamluis.


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#2 Platypus

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Posted 15 June 2018 - 08:24 PM

It's quite likely coming from the video card, hence more prominent during the watching of video content. But the only way to locate the source of a sound is to physically examine the unit and pinpoint the component emitting the sound (assuming it is not heard through speakers/headphones). Other parts such as PSU can also emit intermittent whistles.

 

One way to track down the physical location of a sound is to use a listening tube, such as a piece of plastic pipe, pressed to one ear and pointing around at different parts in the system until you hear the sound clearly only when held very close to one particular spot.


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#3 joseibarra

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Posted 15 June 2018 - 10:56 PM

Sounds like a mechanical failure - perhaps a cooling fan bearing.

 

So we can look up the system details what is the Service Tag number on the Dell sticker?

 

Do this so we can determine the video configuration:

 

Click Start, Run and in the box enter:
 
msinfo32
 
Click OK, and when the System Summary info appears, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.
 
For video device and driver information, expand the Components, click Display, click Edit, Select All, Copy and then paste the information back here.
 
There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information.

 

With the unit powered off and physically unplugged from power remove the side cover to reveal the insides, plug in power, power up, reproduce the problem.

 

If the unit has external speakers, unplug them so you will have no sound and if there is still the same sound it can't be the speakers video/audio since the speakers are not plugged in.

 

Cooling fans could be present in the PSU (Power Supply Unit), one in the case itself for ventilation, one on the CPU itself, perhaps one on the video component, a fan on a third party video card that has been added, something else.

 

It might even be a defective CD/DVD drive (remove and media so it is not spinning).

 

With your listening ears on (as Judge Judy would say) and perhaps the tube mentioned pinpoint the afflicted/suspicious fan.

 

Click this link to read about other ideas from the Dell community and other places - even a BIOS update that has worked for some of those units:

 

http://bfy.tw/IdAi


Edited by joseibarra, 15 June 2018 - 11:06 PM.

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.


#4 MaaD

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Posted 18 June 2018 - 11:20 AM

Ok, here's the System Summary information:

 

OS Name    Microsoft Windows 7 Home Premium
Version    6.1.7601 Service Pack 1 Build 7601
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation

System Manufacturer    Dell Inc.
System Model    Studio 540
System Type    x64-based PC
Processor    Intel® Core™2 Duo CPU     E7500  @ 2.93GHz, 2936 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date    Dell Inc. 1.1.3, 8/25/2009
SMBIOS Version    2.5
Windows Directory    C:\Windows
System Directory    C:\Windows\system32
Boot Device    \Device\HarddiskVolume1
Locale    United States
Hardware Abstraction Layer    Version = "6.1.7601.24150"

Time Zone    Eastern Daylight Time
Installed Physical Memory (RAM)    6.00 GB
Total Physical Memory    5.97 GB
Available Physical Memory    1.26 GB
Total Virtual Memory    11.9 GB
Available Virtual Memory    6.20 GB
Page File Space    5.97 GB
Page File    C:\pagefile.sys

 

 

 

 

Here's the video device and driver information:

 

 

 

 

Name    Intel® G45/G43 Express Chipset
PNP Device ID    PCI\VEN_8086&DEV_2E22&SUBSYS_02AC1028&REV_03\3&11583659&0&10
Adapter Type    Intel® 4 Series Express Chipset Family, Intel Corporation compatible
Adapter Description    Intel® G45/G43 Express Chipset
Adapter RAM    (1,326,878,720) bytes
Installed Drivers    igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver Version    8.15.10.2302
INF File    oem2.inf (iEGL0 section)
Color Planes    Not Available
Color Table Entries    4294967296
Resolution    1600 x 900 x 59 hertz
Bits/Pixel    32
Memory Address    0xFE400000-0xFE7FFFFF
Memory Address    0xD0000000-0xDFFFFFFF
I/O Port    0x0000DC00-0x0000DC07
IRQ Channel    IRQ 4294967291
I/O Port    0x000003B0-0x000003BB
I/O Port    0x000003C0-0x000003DF
Memory Address    0xA0000-0xBFFFF
Driver    c:\windows\system32\drivers\igdkmd64.sys (8.15.10.2302, 10.14 MB (10,628,640 bytes), 2/11/2011 6:16 PM)
    
Name    Intel® G45/G43 Express Chipset
PNP Device ID    PCI\VEN_8086&DEV_2E23&SUBSYS_02AC1028&REV_03\3&11583659&0&11
Adapter Type    Not Available, Intel Corporation compatible
Adapter Description    Intel® G45/G43 Express Chipset
Adapter RAM    Not Available
Installed Drivers    igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver Version    8.15.10.2302
INF File    oem2.inf (iEGL1 section)
Color Planes    Not Available
Color Table Entries    Not Available
Resolution    Not Available
Bits/Pixel    Not Available
Memory Address    0xFE800000-0xFE8FFFFF
Driver    c:\windows\system32\drivers\igdkmd64.sys (8.15.10.2302, 10.14 MB (10,628,640 bytes), 2/11/2011 6:16 PM)
 


The sounds seems to be coming from the front of the tower.



#5 mightywiz

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Posted 18 June 2018 - 12:03 PM

a high pitch sound could also be a transformer in the power supply.  and the sound can very in frequency depending the current draw on the power supply.



#6 MaaD

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Posted 18 June 2018 - 05:11 PM

Here's where it seems like the sound is coming from and it's happening more frequently now.  And, don't know if it's the browser( Firefox) but sites seems to take forever to load, lots of "buffering"

Even typing is a bit of a challenge, I type a whole sentence before it's shown!! :smash: :killcomp:



#7 mightywiz

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Posted 18 June 2018 - 05:25 PM

so take the cover off and stop the fan with your finger while it's whining.   and see if it stops doing it then you'll know for sure.



#8 MaaD

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Posted 18 June 2018 - 06:09 PM

Ok, I will try that and report back soon.






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