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Sp2 Locks Up Computer On Restart Looks Like Processor Help!


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#1 100th_registration

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Posted 09 October 2006 - 06:29 PM

When I try to install Sp2 it locks the computer up on a blue screen when it restarts to finish install. The blue screen has a stop 0x00000024 or something like that message. Looking into it I've found these web pages that are relavent to my problem:

http://cquirke.mvps.org/sp2intel.htm
http://support.microsoft.com/?kbid=228888
http://support.microsoft.com/kb/885626/

I follow all the instructions which led me to a test from intel to see what type of processor I have or something like that. It just gave me an error: CRC Error

Not really sure where to go from here.

I don't have any spyware or adware or worms. My computer HAS been recently reinstalled of windows. And I did recently replace my processor. I changed from the standard 1.7 ghz processor that came with the computer to a 1.8 ghz

I have a Dell Dimension 4400 with Windows XP Home Edition.

Thanks so much.

--->Rick

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#2 Enthusiast

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Posted 10 October 2006 - 08:33 AM

Is your processor a "Prescott" and if so, does the bios you have support it?

Have you updated the bios?

#3 gatetech72

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Posted 10 October 2006 - 04:37 PM

How old is the hard drive in the computer. Something you might want to try. If you are willing to FFR the system. goto Western Digitals website, and download the lifeguard diagnostic tool to format and test the hard drive. If you format and install the win xp sp1 then install the sp2. when was the last time you defraged. the hard drive. I dont think it has anything to do with your processor.

#4 esdog

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Posted 10 October 2006 - 05:21 PM

I'm going with Enthusiast here. I would bet on it being a motherboard/bios compatability issue.
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#5 Enthusiast

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Posted 10 October 2006 - 05:43 PM

Your computer stops responding when you restart to complete the installation of Windows XP Service Pack 2

SUMMARY
This article describes how to resolve an issue where your computer stops responding (hangs) when you restart to complete the installation of Microsoft Windows XP Service Pack 2 or Windows XP Tablet PC Edition 2005. This issue occurs on a limited number of systems that use a version of basic input/output system (BIOS) that does not have production support for Intel Pentium 4 and Intel Celeron D processors based on the Prescott C-0 stepping.
Back to the top

SYMPTOMS
When you try to restart your computer to complete the installation of Microsoft Windows XP Service Pack 2 (SP2) or Windows XP Tablet PC Edition 2005, your computer stops responding (hangs).

You experience this issue when you select any one of the following options when you restart the computer:• Normal
• Last Known Good Configuration
• Safe Mode
• Safe Mode with Command Prompt

Back to the top

CAUSE
This issue may occur if the following conditions are true:• Your computer uses an Intel Pentium 4 or Intel Celeron D processor that is based on Prescott C-0 processor stepping.
• Your computer has a BIOS version that is out of specification.

Note A BIOS version that is out of specification does not provide support for the processor that is installed on your computer.
http://support.microsoft.com/kb/885626/en-us

#6 Fate

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Posted 10 October 2006 - 06:26 PM

Hi everyone :thumbsup:

My opinion is maybe your hard disk is at fault, so maybe u can try out gatetech72's solution. Or either u try placing a working hard disk into your system, see if it works. If it works, then your hard disk is defintely playing a fool.

Some reference for u, try if tat links help:
1. http://support.microsoft.com/?kbid=142648
2. http://support.microsoft.com/kb/128465/en-us

One identical scenario, not sure if it helps, u can try it too:
1. http://www.techspot.com/vb/topic5352.html

Good luck!

#7 Enthusiast

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Posted 10 October 2006 - 06:33 PM

He's running XP not Win NT -and the system runs without error until the installation of SP2 is attempted, so it is not the hard drive.

Cyclic Redundancy Check or CRC error.

Issue:

Cyclic Redundancy Check or CRC error.

Additional Information:

See the Computer Hope dictionary Cyclic Redundancy Check or CRC definition for additional information about this term as well as related terms.

Cause:

This error message could be generated by any of the below reasons.

1. During the transmission of the file it became corrupt or bad
2. The file was sent inappropriately
3. The device being opened from is bad or contains errors
4. The file itself is bad or the program attempting to open the file is bad.
http://www.computerhope.com/issues/ch000430.htm

How are you trying to install SP2?
Download or CD?

Edited by Enthusiast, 10 October 2006 - 06:39 PM.


#8 Fate

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Posted 10 October 2006 - 06:48 PM

Hi Enthusiast, thanks for your advice.

I do know he is using XP, but for the identical scenario link I'd posted, the user is also using a XP machine, but he booted with a NT cd successfully solving his problem. If he does not like this solution, he can try on the solution recommend by Microsoft in my 2nd link.

Secondly the error 0x00000024 error refer to NTFS issue, so most likely the hard disk consist corrupted NTFS files or sectors. So he can try out gatetech72's solution too.

So to establish if it is due to what issue, its better that he can try placing a working hard disk on his system, and the picture will be clearer.

No offence..
Everyone is here to share their solutions and problems, and Im here to learn from anyone here. Thanks...

#9 usasma

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Posted 10 October 2006 - 07:27 PM

Here's a link for the STOP 0x24 error. As others have stated, this is generally a problem with ntfs.sys - the main file that interprets the stuff in the file system on your hard drive. There's lot's of suggestions to try in this link: http://aumha.org/win5/kbestop.php#0x24

Try checking your hard drive status, run CHKDSK /F /R, defrag your hard drive, then try running SFC.EXE /SCANNOW.
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#10 Enthusiast

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Posted 11 October 2006 - 06:27 AM

Is your system running ok on SP1?

If it is, it is using the NTFS files without a problem (if you even have it formatted in NTFS - do you?)

Doing as usasma advises certainly could be beneficial and can do no harm.

If you do not have NTFS, convert to NTFS,

How to Convert FAT Disks to NTFS
http://www.microsoft.com/technet/prodtechn...convertfat.mspx

If the above does not resolve the problem:
I believe Microsoft offers free support on all issues relating to Critical Updates (of which SP2 is one).

Microsoft Security Product Support Policy

Technical support is available from Microsoft Product Support
Services at 1-866-PC SAFETY (1-866-727-2338).

There is no charge for support calls associated with security updates.

International customers can get support from their local Microsoft
subsidiaries. Phone numbers for international support can be found
at: http://support.microsoft.com/common/international.aspx

From the:
Microsoft Security Bulletin - Summary for August, 2006
http://www.net-security.org/advisory.php?id=6606

And

Technical support is available from Microsoft Product Support
Services at 1-866-PC SAFETY (1-866-727-2338). There is no
charge for support calls associated with security updates.
International customers can get support from their local Microsoft
subsidiaries. Phone numbers for international support can be found
at: http://support.microsoft.com/common/international.aspx

http://www.niscc.gov.uk/docs/br-20060804-00533.html

Support:
Customers in the U.S. and Canada can receive technical support from Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for support calls that are associated with security updates.
• International customers can receive support from their local Microsoft subsidiaries. There is no charge for support that is associated with security updates. For more information about how to contact Microsoft for support issues, visit the International Support Web site.
http://www.microsoft.com/technet/security/...n/ms06-aug.mspx

Microsoft - Steps to take before SP 2 installation

These are the steps you are advised to take before installing SP2:

1. Back up all your data.

2. Check out the Web site of your hardware manufacturers to see if SP2-related software updates are available for download.

3. Purge your system of all spyware and adware you may have accumulated.

From Microsoft:
Programs that are known to experience a loss of functionality when they run on a Windows XP Service Pack 2-based computer
http://support.microsoft.com/default....wsxpsp2

Some programs seem to stop working after you install Windows XP Service Pack 2
http://support.microsoft.com/kb/842242/

I would suggest running AdAware and Spybot Search and Destroy BEFORE you install SP2.
Download, install, update and run
*AdAware SE: http://www.lavasoftusa.com/software/adaware/

*Spybot S&D: (Enable “Teatimer” and “Immunize” your system after updating malware definitions)
http://www.safer-networking.org/en/index.html

Also download, install, update and run the Microsoft Windows Defender:
http://www.microsoft.com/athome/security/s...re/default.mspx
This also provides realtime protection. (absolutely necessary)

Do you have a dialup or a broadband connection?
Microsoft offers a free CD (you pay shipping) to install SP 2 and if you are on a dialup it is highly recommended.

Order it here:
http://www.microsoft.com/windows....lt.mspx

#11 gatetech72

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Posted 11 October 2006 - 06:01 PM

I still think he should test that hard drive. Just because it is Win XP does not mean there can be hard drive issues

#12 Enthusiast

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Posted 11 October 2006 - 06:13 PM

If it was a hard drive issue it would have the same issue when running XP with SP1.

The known issues with installation of SP2 are spyware, running av and anti-malware aps, and possibly the firewall and if it is being downloaded the Active X applet must be allowed.

Additionally, drivers from the computer or component manufacturers must have been updated to support SP2.

The other issue is the compatability of the motherboard and processor as I described in my previous post.

#13 100th_registration

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Posted 18 October 2006 - 01:40 PM

Sorry it took me so long to reply but there were alot of good suggestions to try and when I tried everything I redownloaded the HUGE sp2 and tried it to see if it would work now. Unfortunately it does not. It is acting the same.
But I was making notes as I tried everything and I will write them below. First I will answer all questions asked:
gatetech72 The hard drive is pretty new. When I was having hardware trouble I took it to a technician who thought maybe it was hard drive problems. So he replaced it. Didn't help that problem. Turned out to be the processor which was replaced (and fixed the problem I was having then). But, anyway, the hard drive is new. And, unfortunately, because of hardware problems I had been having I have formated the drive and had to reinstall Windows several times and am no longer willing to do that. I am not having the problem now that had caused me to have to reinstall so many times but I just mentioned that because I won't reinstall again. I'd rather get another computer.

Enthusiast: Yes I have seen this page and have gone through it. Unfortunately it does not help me. I have a feeling that my processor IS Prescott but this page (nor anything else I have found) tells me either how to find out if it is Prescott (is there some diagnostic or something?) AND does not tell me if it is Prescott how to fix the problem.

Fate: See my reply to gatetech72

Enthusiast: I think I got that CRC error because I accidentally ran the wrong test for my computer. I downloaded the correct version and tried it without error but I will explain that in my notes below. :thumbsup:

Fate: I do not get the STOP 0X00000024 until I install SP2 and the restart to finish installation.


usasma: Refer to reply to Fate about my STOP 0X00000024 error; also I tried some of your suggested solutions which I will read my notes from below (It was TOTALLY fragmented. Thanks for reminding me to defrag. My system is running faster now although I didn't realize it was sluggish before).

Enthusiast: Yes my computer is running fine on SP1. Yes I am using NTFS and it is working fine (as long as I dont install sp2 that is) :flowers: Yes I have spybot and adaware and run them regularly. I am not infected with anything. I have dial up.

Enthusiast: I think my dial up connection has a firewall.


Okay here's my notes:

Downloaded Critical Update KB885626 package. Installed without error.

Checked the bios: they were already up to date. AO6. It says the file system is NTFS

Tried to run SFC.exe/SCANNOW
Got the following error: Windows cannot find SFC.exe/SCANNOW. Make sure you have typed the name correctly & then try again.

Was REALLY fragmented. I defragmented. Upon completion the Disk Defragmenter said some files could not be defragmented. Fragments are as follows:
FRAGMENTS FILE SIZE FILE NAME
3 18 kb \WINDOWS\ModemLog-Generic SoftK56.txt
4 2 mb \WINDOWS\WindowsUpdate.log
3 21kb \WINDOWS\system32\nvapps.xml
2 44kb \WINDOWS\system 32\wbem\Logs\wmiprov.log
21 960kb \Documents and Settings\Pamela\Local Setti...

When I try to run CHKDSK /F /R I get the following error:
The type of file system is NTFS
Cannot lock current view. CHKDSK cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? I click Yes. Then I restart. Verification completes for all 5 stages. The it had some read outs but it rebooted too fast to read. Then it said the sector was clear.

Looking further itno that processor test I found I was using the wrong utility. I was using the one for processors BEFORE p4 instead of the p4 test. Maybe that's why the other test gave me that CRC error. Wasn't the right test.
Downloaded the right one. Ran it with no errors. Here are the results:
Intel® Processor Identification Utility
Version: 3.1.20060901
Time Stamp: 2006/10/12 03:35:46
Number of processors in system: 1
Current processor: #1
Processor Name: Intel® Pentium® 4 CPU 1.70GHz
Type: 0
Family: F
Model: 1
Stepping: 2
Revision: 2E
L1 Trace Cache: 12 Kµops
L1 Data Cache: 8 KB
L2 Cache: 256 KB
Packaging: FC-PGA2
EIST: No
MMX™: Yes
SIMD: Yes
SIMD2: Yes
SIMD3: No
Enhanced Halt State: No
Execute Disable Bit: No
Hyper-Threading Technology: No
Intel® Extended Memory 64 Technology: No
Intel® Virtualization Technology: No
Expected Processor Frequency: 1.70 GHz
Reported Processor Frequency: 1.70 GHz
Expected System Bus Frequency: 400 MHz
Reported System Bus Frequency: 400 MHz
*************************************************************

I am leaning towards the Prescott processor thing. What would I need to do to fix the problem if it is prescott? I heard this suggestion on the web. Tell me what you think:

Rename away Update.sys
For best results, keep a copy of your old pre-SP2 Update.sys somewhere else before you install SP2. To find the file, navigate Windows Explorer into your Windows base directory (typically C:\Windows), then into System32, then into Drivers. You may have to change settings so that Windows Explorer actually shows you these things!
After you install SP2, and the system can't boot Windows anymore, etc. then fire up your maintenance OS, find the Update.sys file as described, and rename it away. If you kept the old pre-SP2 copy, then copy that back in as Update.sys - that is currently how I'm running my test PC, and time will tell how well this works.
Note: Running XP, perhaps especially with SP2, with Prescott that isn't microcode-updated to revision 8 or better, is not the ideal situation.

#14 Enthusiast

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Posted 18 October 2006 - 09:40 PM

The easiest and best thing to do would be to use Microsoft Support which is free for all problems regarding Critical Updates (which applies to your problem downloading SP2)

You can either use the "Get Help and Support" button on the Windows or Microsoft Update pages or the phone number posted below:

Did you do all the steps to do before updating to SP2?

Microsoft - Steps to take before SP 2 installation

These are the steps you are advised to take before installing SP2:

1. Back up all your data.

2. Check out the Web site of your hardware manufacturers to see if SP2-related software updates are available for download.

3. Purge your system of all spyware and adware you may have accumulated.

From Microsoft:
Programs that are known to experience a loss of functionality when they run on a Windows XP Service Pack 2-based computer
http://support.microsoft.com/default....wsxpsp2

Some programs seem to stop working after you install Windows XP Service Pack 2
http://support.microsoft.com/kb/842242/

I would suggest running AdAware and Spybot Search and Destroy BEFORE you install SP2.
Download, install, update and run
*AdAware SE: http://www.lavasoftusa.com/software/adaware/

*Spybot S&D: (Enable “Teatimer” and “Immunize” your system after updating malware definitions)
http://www.safer-networking.org/en/index.html

Also download, install, update and run the Microsoft Windows Defender:
http://www.microsoft.com/athome/security/s...re/default.mspx
This also provides realtime protection. (absolutely necessary)

Do you have a dialup or a broadband connection?
Microsoft offers a free CD (you pay shipping) to install SP 2 and if you are on a dialup it is highly recommended.

Order it here:
http://www.microsoft.com/windows....lt.mspx


If you encounter difficulties loading SP2, problems as a result of installing it or have questions, call 888-SP2-HELP for assistance.

Microsoft Security Product Support Policy

Technical support is available from Microsoft Product Support
Services at 1-866-PC SAFETY (1-866-727-2338).

There are no charges for support calls associated with security updates.

International customers can get support from their local Microsoft subsidiaries. Phone numbers for international support can be found at: http://support.microsoft.com/common/international.aspx

#15 Enthusiast

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Posted 19 October 2006 - 12:31 PM

Everest Home Edition V1.51, a benchmarking utility that can be downloaded from the utility section at oldversion.com will tell you if the processor is a Prescott.

Get version 1.51 which is the last freeware version that includes the software module which lists all software installed on your computer and provides all the license key numbers – a great tool which has been deleted from all successive freeware versions.

Download here:
http://www.oldversion.com/program.php?n=everesthome

Once you open Everest, click the + to the left of "Motherboard" to open the tree, then click "CPU" and it will tell you.




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