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Windows 10 loading problem.


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#1 baazi

baazi

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Posted 14 June 2018 - 04:31 PM

The operating system on my desktop computer is Windows 10 and whenever I turn my computer on a black screes appears with Windows logo, and it stays like that for ever.  To fix this problem I press and hold the power button until the computer shuts down.  When I turn the computer on the problem is gone.  

 

Then next day when I turn the computer on, I get the same problem, so I follow the step mentioned above to resolve it but again the next day the same problem appears.  I tried resetting Windows 10 but that didn't resolve the issue.  I have tried running antivirus and malware scans but it didn't detect anything.  

 

Any help will be greatly appreciated.

 

Regards,

 

Baazi


Edited by hamluis, 14 June 2018 - 05:04 PM.
Moved from W10 Dis to W10 Spt - Hamluis.


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#2 JohnC_21

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Posted 14 June 2018 - 05:07 PM

I'm not sure this will help as the problem remained after a reset but I would do the following:

 

Disable Fast Startup

 

Open a command prompt. Windows key + X > command prompt as administrator. It may be called Powershell. Type:

powercfg.exe -h off
shutdown /s /f /t 0

Reboot and see if you boot to the black screen. 

 

If the problem remains. Do a clean boot. If the problem is solved you will need to enable a few non-Microsoft services and startup items at a time until you get a black screen. There may be a conflict of a startup item and or service.






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