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White underscore blinking after ASUS logo and nothing else happens


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5 replies to this topic

#1 Aman6969

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Posted 14 June 2018 - 09:21 AM

Hi I'm new to bleeping computer. Just a few hours ago when I turned on my PC there's a blinking underscore which appears after the Asus MB logo. After this nothing happens. I checked the ram, Gpu and all other cables and they are not the problem. If it helps I had accidentally opened a kmspico file which contained hell lot of malware and adware two days ago. The command prompt also appeared many times and chrome popups opened frequently. Then I uninstalled all the junk that had got installed and installed Malwarebytes and Hitman pro which found a hell lot of problems. I ran the scans a few times and finally everything was okay. So I uninstalled Malwarebytes and hitmanpro. After that last night I also played rise of the tomb raider for a few hours and today morning I also surfed the internet. Now just a few hours ago when I turned on the PC I am facing the problem which I mentioned in the beginning.


Edited by hamluis, 14 June 2018 - 09:25 AM.
Emphasis on malware portion of post - Hamluis.


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#2 Aman6969

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Posted 14 June 2018 - 09:23 AM

Please help asap I have a very important project to work on.

#3 hamluis

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Posted 14 June 2018 - 09:28 AM

Please...provide the FRST data requested at https://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/ .

 

Topic moved from Crashes/BSODs to Malware Removal Logs Forum.

 

Louis



#4 Aman6969

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Posted 14 June 2018 - 09:32 AM

Please...provide the FRST data requested at https://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/ .
 
Topic moved from Crashes/BSODs to Malware Removal Logs Forum.
 
Louis

Thank you so much for your quick reply.
How do I run FRST scan if the computer does not proceed beyond the blinking underscore problem? Also are you sure it is because of the malware?

#5 JSntgRvr

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Posted 14 June 2018 - 02:37 PM

Welcome.
 
You will need another computer to download FRST to a USB drive, then run FRST in the Recovery Environment.

Please download Farbar Recovery Scan Tool in an uninfected computer and save it to a flash drive (Pen Drive).

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Boot to the Recovery Environment

  • Plug your USB Flash Drive in the infected computer
    • To enter the Recovery Environment with Windows Vista and Windows 7, follow the instructions below:
    • Restart the computer
    • Once you've seen your BIOS splashscreen (the computer manufacturer logo), tap the F8 key repeatedly until the Advanced Boot Options menu appears
    • Use the arrow keys to select Repair your computer, and press on Enter
    • Select your keyboard layout (US, French, etc.) and click on Next
    • Click on Command Prompt to open the command prompt
      Note: If you can't access the Recovery Environment using the F8 method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on SevenForums.
      • To enter the Recovery Environment with Windows 8 or Windows 8.1, follow the instructions in this tutorial on EightForums
      • Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial.
        • To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums
        • Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums
        • After any of these actions is performed, all user sessions are signed off and the Boot Options menu is displayed. The PC will restart into the WinRE and the selected feature is launched.
        • On the boot options, select Troubleshooting > Advanced Options > Command prompt.

Once in the command prompt

  • In the command prompt, type notepad and press on Enter
  • Notepad will open. Click on the File menu and select Open
  • Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad
  • In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter
  • Note: Replace the letter e with the drive letter of your USB Flash Drive
  • FRST will open
  • Click on Yes to accept the disclaimer
  • First press the Scan button.
  • A FRST.txt log will be produced in the flash drive. Please copy and paste its contents in your next reply

 


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#6 JSntgRvr

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Posted 16 June 2018 - 12:46 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
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