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Virus in msiexe64.exe


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30 replies to this topic

#1 Felix_I.

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Posted 13 June 2018 - 06:09 PM

Hello

 

I have a virus that Avira finds a few times daily, it deletes but still coming back with this error message, see pictures attached. How do I remove it for ever?

 

Thank you.

 

 

Attached Files



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#2 Aura

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Posted 13 June 2018 - 07:48 PM

Hi Felix_I. :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against BleepingComputer's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below, and provide me both FRST logs (FRST.txt and Addition.txt). You can attach them in your next post, or copy/paste their content.

https://www.bleepingcomputer.com/forums/topic34773.html

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#3 Felix_I.

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Posted 13 June 2018 - 09:37 PM

hi Aura,

 

thank you for offering help. I get stuck at the stage where I have to download FRST. When I click your link (

 

Thank you

Felix



#4 Aura

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Posted 14 June 2018 - 07:23 AM

What happens when you try to download FRST?

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#5 Felix_I.

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Posted 14 June 2018 - 06:44 PM

When I click on the link my browser shuts down. see the picture attached. I also try to copy the link in the browser and go from there, same thing on both Chrome and Firefox. Is there anywhere else I can try to get that app?

 

Thank you.

 

PS I just tried to open the download link in Explorer. Same issue

 

 

 

Attached Files


Edited by Felix_I., 14 June 2018 - 06:53 PM.


#6 Aura

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Posted 14 June 2018 - 06:57 PM

Alright, boot in Safe Mode with Networking and try to download it from there, it should work.

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

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#7 Felix_I.

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Posted 14 June 2018 - 07:46 PM

Done, finally. Wasnt easy to boot in Safe with networing, windows starteng updating and checking the C: drive, got stuck at 69% for over 2o minutes. I have the reports. should I copy them in here?



#8 Felix_I.

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Posted 14 June 2018 - 08:32 PM

I already created a post in virus, malware removal assistance. Thank you



#9 JSntgRvr

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Posted 14 June 2018 - 10:18 PM

Duplicate closed here and here.


No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
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#10 Aura

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Posted 15 June 2018 - 07:22 AM

Thank you JSntgRvr :)

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.
  • Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
  • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Fix button
    NYA5Cbr.png
  • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
  • Copy and paste its content in your next reply

Attached Files


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#11 Felix_I.

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Posted 15 June 2018 - 10:47 AM

It is not working again, FRST64.exe blinks and closes right away when I click Run As Administrator. Why is my PC blocking this app? Do I have to run it in safe mode again?

Thank you.



#12 Aura

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Posted 15 June 2018 - 12:16 PM

Yes, run it in Safe Mode.

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#13 Felix_I.

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Posted 15 June 2018 - 12:35 PM

Done, see the log below.

 

Fix result of Farbar Recovery Scan Tool (x64) Version: 06.06.2018 01
Ran by Felix (15-06-2018 13:23:02) Run:1
Running from C:\Users\Felix\Desktop
Loaded Profiles: Felix (Available Profiles: Felix)
Boot Mode: Safe Mode (with Networking)
==============================================

fixlist content:
*****************
CloseProcesses:
CreateRestorePoint:

HKU\S-1-5-21-1497577798-250006343-43434190-1008\...\Run: [GoogleChromeAutoLaunch_9E0E8FB6AB9E32E413BF1FD50A17F104] => C:\Program Files (x86)\Google\Chrome\Application\chrome.exe [1589592 2018-03-20] (Google Inc.)
HKU\S-1-5-21-1497577798-250006343-43434190-1008\...\Policies\Explorer: []

CHR NewTab: Default ->  Not-active:"chrome-extension://pbdpajcdgknpendpmecafmopknefafha/index.html"

Task: {24EB328C-3770-4849-B497-FFB38E57BFF2} - System32\Tasks\{80E6F2D5-03C0-E93D-CFB0-DA68C5DF3733} => C:\Program Files (x86)\Common Files\xFnUUPuYWbiq.exe [1601-01-03] (Microsoft Corporation)
Task: {250982DD-DFA3-4614-8FCC-1957BBAE5FF1} - System32\Tasks\{C8263472-0D06-4FD8-5712-025D5FC3F275} => C:\Program Files (x86)\YdRUEUXIq.exe [1601-01-03] (Microsoft Corporation) <==== ATTENTION

FirewallRules: [{AD262CB4-CC22-41C2-820D-6DD265156DA8}] => (Allow) c:\users\felix\appdata\roaming\655160.exe
FirewallRules: [{21C1CC9D-6DA2-4BF1-A43C-A7FE013C10D6}] => (Allow) c:\users\felix\appdata\roaming\63489186\dwm.exe
FirewallRules: [{C4080B4C-05CC-467B-A278-A8467215E916}] => (Allow) C:\Users\Felix\AppData\Local\CamStudio 2.7\msiexec64.exe
FirewallRules: [{E2D68C3D-ED54-4625-A9ED-E1CDB90923EB}] => (Allow) C:\Users\Felix\AppData\Local\CamStudio 2.7\msiexec64.exe
FirewallRules: [{63F94FE7-58F3-4133-86E5-1448255064DE}] => (Allow) C:\Users\Felix\AppData\Local\CamStudio 2.7\msiexec64.exe
FirewallRules: [{D5C0FDDE-0C37-4988-8797-8CB799E50F54}] => (Allow) C:\Users\Felix\AppData\Local\CamStudio 2.7\msiexec64.exe
FirewallRules: [{387FFAF0-2DDB-4677-B0FD-9C047198374C}] => (Allow) C:\Users\Felix\AppData\Local\CamStudio 2.7\msiexec64.exe
FirewallRules: [{B63DDDAB-9525-4894-AD6E-EEFA6C5B6A21}] => (Allow) C:\Users\Felix\AppData\Local\CamStudio 2.7\msiexec64.exe
FirewallRules: [{685A1998-D03F-4EE7-8986-383FB0B53CD1}] => (Allow) C:\Users\Felix\AppData\Local\CamStudio 2.7\msiexec64.exe
FirewallRules: [{3A8D2D94-53D8-468E-8DEF-1A1998482BC8}] => (Allow) C:\Users\Felix\AppData\Local\CamStudio 2.7\msiexec64.exe
FirewallRules: [{5E5FC885-600B-43E9-9F24-55E9D41C8FB4}] => (Allow) C:\Users\Felix\AppData\Local\CamStudio 2.7\msiexec64.exe
FirewallRules: [{BBE13FA1-7766-4892-B0AE-0042ECB8E862}] => (Allow) C:\Users\Felix\AppData\Local\CamStudio 2.7\msiexec64.exe
FirewallRules: [{7596401D-B785-4D63-A413-3EA899122CA5}] => (Allow) C:\Users\Felix\AppData\Local\CamStudio 2.7\msiexec64.exe
FirewallRules: [{D6B286E3-0576-4798-8C98-2D02E2A26D85}] => (Allow) C:\Users\Felix\AppData\Local\CamStudio 2.7\msiexec64.exe
FirewallRules: [{6F4C19AA-0F11-499C-9876-EF8F730D37CA}] => (Allow) C:\Users\Felix\AppData\Local\DiskManagement\msiexec64.exe
FirewallRules: [{46A5D09E-9D2F-4031-8C84-B49E0C5230BC}] => (Allow) C:\Users\Felix\AppData\Local\DiskManagement\msiexec64.exe
FirewallRules: [{51A2B900-4E7E-47B4-89CC-DFEE3EBB5363}] => (Allow) C:\Users\Felix\AppData\Local\DiskManagement\msiexec64.exe
FirewallRules: [{73C6E741-C08B-4D77-B34D-F6F7967B8C3E}] => (Allow) C:\Users\Felix\AppData\Local\DiskManagement\msiexec64.exe
FirewallRules: [{DAD290C8-DDCA-416C-B109-A8A8FC58F6C0}] => (Allow) C:\Users\Felix\AppData\Local\DiskManagement\msiexec64.exe
FirewallRules: [{1ED4D5F1-2E7F-4706-91F4-245DBBCA6B7A}] => (Allow) C:\Users\Felix\AppData\Local\DiskManagement\msiexec64.exe
FirewallRules: [{B6D277E1-88FC-4821-B279-B18B8FDFB847}] => (Allow) C:\Users\Felix\AppData\Local\DiskManagement\msiexec64.exe

C:\Program Files (x86)\YdRUEUXIq.exe
C:\Program Files (x86)\Common Files\xFnUUPuYWbiq.exe
C:\Users\Felix\AppData\Local\CamStudio 2.7\msiexec64.exe
C:\Users\Felix\AppData\Local\DiskManagement
C:\Users\Felix\AppData\Local\Microsoft Websites
C:\Users\Felix\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha
C:\Users\Felix\AppData\Local\sham.db
C:\Users\Felix\AppData\Local\installer.dat
C:\Users\Felix\AppData\Local\wbem.ini
c:\users\felix\appdata\roaming\63489186
c:\users\felix\appdata\roaming\655160.exe

EmptyTemp:
*****************

Processes closed successfully.
Error: Restore point can only be created in normal mode.
"HKU\S-1-5-21-1497577798-250006343-43434190-1008\Software\Microsoft\Windows\CurrentVersion\Run\\GoogleChromeAutoLaunch_9E0E8FB6AB9E32E413BF1FD50A17F104" => removed successfully
"HKU\S-1-5-21-1497577798-250006343-43434190-1008\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\\" => removed successfully
"Chrome NewTab" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{24EB328C-3770-4849-B497-FFB38E57BFF2}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{24EB328C-3770-4849-B497-FFB38E57BFF2}" => removed successfully
C:\Windows\System32\Tasks\{80E6F2D5-03C0-E93D-CFB0-DA68C5DF3733} => moved successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\{80E6F2D5-03C0-E93D-CFB0-DA68C5DF3733}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{250982DD-DFA3-4614-8FCC-1957BBAE5FF1}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{250982DD-DFA3-4614-8FCC-1957BBAE5FF1}" => removed successfully
C:\Windows\System32\Tasks\{C8263472-0D06-4FD8-5712-025D5FC3F275} => moved successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\{C8263472-0D06-4FD8-5712-025D5FC3F275}" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{AD262CB4-CC22-41C2-820D-6DD265156DA8}" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{21C1CC9D-6DA2-4BF1-A43C-A7FE013C10D6}" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{C4080B4C-05CC-467B-A278-A8467215E916}" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{E2D68C3D-ED54-4625-A9ED-E1CDB90923EB}" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{63F94FE7-58F3-4133-86E5-1448255064DE}" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{D5C0FDDE-0C37-4988-8797-8CB799E50F54}" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{387FFAF0-2DDB-4677-B0FD-9C047198374C}" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{B63DDDAB-9525-4894-AD6E-EEFA6C5B6A21}" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{685A1998-D03F-4EE7-8986-383FB0B53CD1}" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{3A8D2D94-53D8-468E-8DEF-1A1998482BC8}" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{5E5FC885-600B-43E9-9F24-55E9D41C8FB4}" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{BBE13FA1-7766-4892-B0AE-0042ECB8E862}" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{7596401D-B785-4D63-A413-3EA899122CA5}" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{D6B286E3-0576-4798-8C98-2D02E2A26D85}" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{6F4C19AA-0F11-499C-9876-EF8F730D37CA}" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{46A5D09E-9D2F-4031-8C84-B49E0C5230BC}" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{51A2B900-4E7E-47B4-89CC-DFEE3EBB5363}" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{73C6E741-C08B-4D77-B34D-F6F7967B8C3E}" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{DAD290C8-DDCA-416C-B109-A8A8FC58F6C0}" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{1ED4D5F1-2E7F-4706-91F4-245DBBCA6B7A}" => removed successfully
"HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{B6D277E1-88FC-4821-B279-B18B8FDFB847}" => removed successfully
C:\Program Files (x86)\YdRUEUXIq.exe => moved successfully
C:\Program Files (x86)\Common Files\xFnUUPuYWbiq.exe => moved successfully
"C:\Users\Felix\AppData\Local\CamStudio 2.7\msiexec64.exe" => not found
C:\Users\Felix\AppData\Local\DiskManagement => moved successfully
C:\Users\Felix\AppData\Local\Microsoft Websites => moved successfully
C:\Users\Felix\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha => moved successfully
C:\Users\Felix\AppData\Local\sham.db => moved successfully
C:\Users\Felix\AppData\Local\installer.dat => moved successfully
C:\Users\Felix\AppData\Local\wbem.ini => moved successfully
"c:\users\felix\appdata\roaming\63489186" => not found
"c:\users\felix\appdata\roaming\655160.exe" => not found

=========== EmptyTemp: ==========

BITS transfer queue => 0 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 150784915 B
Java, Flash, Steam htmlcache => 1105 B
Windows/system/drivers => 210177240 B
Edge => 0 B
Chrome => 64549675 B
Firefox => 414098714 B
Opera => 0 B

Temp, IE cache, history, cookies, recent:
Default => 0 B
Users => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 141026 B
systemprofile32 => 128 B
LocalService => 8585722 B
NetworkService => 13332 B
NEW => 3267125 B
Admin => 2443300 B
Felix => 504417734 B

RecycleBin => 22291 B
EmptyTemp: => 1.3 GB temporary data Removed.

================================


The system needed a reboot.

==== End of Fixlog 13:24:45 ====



#14 Felix_I.

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Posted 15 June 2018 - 12:43 PM

and the log from AswCleaner:

 

# -------------------------------
# Malwarebytes AdwCleaner 7.2.0.0
# -------------------------------
# Build:    06-05-2018
# Database: 2018-06-15.3
# Support:  https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    06-15-2018
# Duration: 00:00:02
# OS:       Windows 8.1
# Cleaned:  20
# Failed:   1


***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

No malicious folders cleaned.

***** [ Files ] *****

Deleted       C:\Windows\System32\drivers\butldsk.sys

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

Deleted       HKLM\Software\MICROSOFT\TechnologyDesktopnew
Deleted       HKLM\SOFTWARE\MICROSOFT\Speedycar
Deleted       HKLM\Software\Microsoft\DMunversion
Deleted       HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\glassinbox.com
Deleted       HKCU\Software\Microsoft\Internet Explorer\Main|Default_Page_URL
Deleted       HKCU\Software\Microsoft\Internet Explorer\Main|Default_Search_URL
Deleted       HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main|Start Page
Deleted       HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main|Search Page
Deleted       HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main|Default_Page_URL
Deleted       HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main|Default_Search_URL
Deleted       HKLM\Software\Microsoft\Internet Explorer\Main|Start Page
Deleted       HKLM\Software\Microsoft\Internet Explorer\Main|Search Page
Deleted       HKLM\Software\Microsoft\Internet Explorer\Main|Default_Page_URL
Deleted       HKLM\Software\Microsoft\Internet Explorer\Main|Default_Search_URL
Deleted       HKLM\Software\Wow6432Node\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\IELNKSRCH
Deleted       HKCU\Software\Microsoft\{cc6eb6d8-85b7-435p-8b86-51e4d16ea76d}
Deleted       HKCU\Software\WidModule

***** [ Chromium (and derivatives) ] *****

Deleted       Quick Searcher

***** [ Chromium URLs ] *****

Deleted       Ask

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

Not Deleted   suggestqueries.google.com


*************************

[+] Delete Tracing Keys
[+] Reset Winsock

*************************

AdwCleaner[S00].txt - [2876 octets] - [15/06/2018 13:37:52]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ##########
 



#15 Aura

Aura

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Posted 16 June 2018 - 02:15 PM

Good :) Now let's run a scan with Malwarebytes and RogueKiller.

j1Bynr2.pngMalwarebytes - Clean Mode
  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply
RQKuhw1.pngRogueKiller
  • Download the right version of RogueKiller for your Windows version (32 or 64-bit)
  • Once done, move the executable file to your Desktop, right-click on it and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
  • Wait for the scan to complete
  • On completion, the results will be displayed
  • Check every single entry (threat found), and click on the Remove Selected button
  • On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
  • This will open the report in Notepad. Copy/paste its content in your next reply

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Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
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