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Outlook 2016 Contacts Wont Load into Email

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#1 Crusader11


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Posted 12 June 2018 - 07:25 PM



I have a new laptop with Windows 10 and Office 365. I just imported my previous contacts list as a csv file into Outlook 2016. I can access them through the address book and contacts list and they are all there. 


When I create a new email I click on the TO: box and select the appropriate contact and it shows in the the TO: box but when I click ok screen just goes back to the original new email box and nothing is populated. If I cut and paste the email address into the TO: box it sends ok but really just want to be able to select contacts from the drop down box and automatically proceed. Maybe there is a simple fix as not a lot under google searches. 





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#2 Allan


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Posted 13 June 2018 - 07:20 AM

I'm guessing that the contents of auto-complete aren't copied over. As you use Outlook and manually enter "new" email addresses (new to the new installation), auto-complete should re-populate and the feature will be available to you. And of course, make sure the auto-complete option is enabled (https://support.microsoft.com/en-us/help/2199226).


BTW, for POP accounts - if you copy over the .pst file instead of restoring with a .csv file, it should eliminate this issue (and you'll have the added benefit of having all locally stored emails copied as well).

Edited by Allan, 13 June 2018 - 07:58 AM.

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