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Elo - Point of sale, all in one


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#1 mejim

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Posted 12 June 2018 - 06:02 PM

Elo touch screen, all in one

OS windows xp (sorry)

[only transaction terminal at my business)

 

PROBLEM: system works 95% of the time, but fades out and screen turns gray and unusable. Happens at least 3 times a day with the screen all gray with fine line patterns.

 

Solution: Turn off POS system, wait for 3-5 minutes and then restart (hoping for the best). Generally this will fix it and it runs as if nothing happened (until it does it again).

 

I can't do this anymore. Can anyone tell me what is happening? Is there something I can do so this problem doesn't keep reoccurring?

I bought the program from a private company and now the software designer is sick (if he is still living at all). His wife would not let me talk to him. 

Anyway, since it comes back on eventually, I'm thinking it's not fully broke but I don't know what to do about it. 

 

Suggestions would be appreciated. Solutions would be fantastic. 

 

Thanks


Edited by hamluis, 13 June 2018 - 06:36 AM.
Moved from Crashes/BSODs to Internal Hardware - Hamluis.


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#2 hamluis

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Posted 13 June 2018 - 06:37 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 mightywiz

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Posted 13 June 2018 - 06:03 PM

it's hard to say could be a bad lcd screen or it could be the  GPU itself.  have updated the GPU drivers?



#4 mejim

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Posted 14 June 2018 - 09:43 AM

Hamluis; I'm sorry I tried to log in to from the POS and had trouble with password or something that prevented me from doing so for this forum. Will be trying again shortly (*have to leave house to get to it).

 

Mightywiz: I haven't updated GPU drivers.........can  you explain?

 

 

Thanks guys.

 

Jim



#5 mejim

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Posted 14 June 2018 - 12:12 PM

Okay, Hamluis here it is.
 
MiniToolBox by Farbar  Version: 17-06-2016
Ran by Administrator (administrator) on 14-06-2018 at 09:06:48
Running from "C:\Documents and Settings\Administrator\My Documents\Downloads"
Microsoft Windows XP Professional Service Pack 3 (X86)
Model: ESYxxBx Manufacturer: Elo TouchSystems
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/14/2018 09:01:32 AM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate .com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/14/2018 09:01:31 AM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate .com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/14/2018 09:01:31 AM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate .com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/14/2018 09:01:30 AM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate. com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/14/2018 09:01:30 AM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate. com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/13/2018 12:25:33 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate. com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/13/2018 12:25:33 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate. com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/13/2018 12:25:33 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate. com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/13/2018 12:25:32 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate. com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/13/2018 12:25:32 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate. com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
 
System errors:
=============
 
 
Microsoft Office Sessions:
=========================
Error: (06/14/2018 09:01:32 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/14/2018 09:01:31 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/14/2018 09:01:31 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/14/2018 09:01:30 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/14/2018 09:01:30 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/13/2018 12:25:33 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/13/2018 12:25:33 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/13/2018 12:25:33 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/13/2018 12:25:32 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (06/13/2018 12:25:32 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
=========================== Installed Programs ============================
Adobe AIR (HKLM\...\{BBEC10F9-AC15-41EE-A271-0B1077F53740}) (Version: 23.0.0.257 - Adobe Systems Incorporated) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 23.0.0.257 - Adobe Systems Incorporated)
Adobe Flash Player 16 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Reader X (10.1.11) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.11 - Adobe Systems Incorporated)
Elo Universal Driver 4.8.7 (HKLM\...\EloTouchscreen) (Version: 4.8.7 - Elo TouchSystems)
Google Chrome (HKLM\...\Google Chrome) (Version: 49.0.2623.112 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.17 - Google Inc.) Hidden
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 0.0.0.0000 - Intel Corporation)
JMB36X Raid Configurer (HKLM\...\{3A1B5D40-41E9-43FA-8C7B-A8667F5586EF}) (Version: 1.00.0000 - JMICRON Technology Corp.)
LoungePOS 3.0 (HKLM\...\Lounge Manager_is1) (Version:  - Elite Designs)
Malwarebytes version 3.5.1.2522 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.5.1.2522 - Malwarebytes)
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft User-Mode Driver Framework Feature Pack 1.5 (HKLM\...\Wudf01005) (Version:  - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
My-T-Touch (HKLM\...\{3BE10032-505D-4253-B20B-4BB367D0AE72}) (Version: 1.78 - Innovation Management Group, Inc.)
Pervasive System Analyzer (HKLM\...\Pervasive System Analyzer) (Version:  - )
Pervasive.SQL Workgroup v8.70 (HKLM\...\Pervasive.SQL Workgroup) (Version: 8.70 - Pervasive Software Inc.)
REALTEK GbE & FE Ethernet PCI-E NIC Driver (HKLM\...\{C9BED750-1211-4480-B1A5-718A3BE15525}) (Version: 1.24.0000 - Realtek)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 5.10.0.5953 - Realtek Semiconductor Corp.)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
TSP100 Setup Version 5.1.0 (HKLM\...\{480FB400-AF04-4BC0-924A-4FA7F31AB3A3}) (Version: 5.1.0 - Star Micronics)
Update for Windows Internet Explorer 8 (KB2447568) (HKLM\...\KB2447568-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2467659) (HKLM\...\KB2467659) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2541763) (HKLM\...\KB2541763) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2616676-v2) (HKLM\...\KB2616676-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2863058) (HKLM\...\KB2863058) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB898461) (HKLM\...\KB898461) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951978) (HKLM\...\KB951978) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971737) (HKLM\...\KB971737) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.7523 - Microsoft Corporation) Hidden
Windows Genuine Advantage Notifications (KB905474) (HKLM\...\WgaNotify) (Version: 1.9.0040.0 - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\KB892130) (Version:  - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\WGA) (Version: 1.7.0069.2 - Microsoft Corporation)
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
 
========================= Memory info: ===================================
Percentage of memory in use: 58%
Total physical RAM: 990.11 MB
Available physical RAM: 411.84 MB
Total Virtual: 2387.13 MB
Available Virtual: 1879.96 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:149.05 GB) (Free:134.47 GB) NTFS
2 Drive d: () (Removable) (Total:7.45 GB) (Free:7.08 GB) FAT32
 
========================= Users: ========================================
User accounts for \\ELO-33B1A5FD303
 
Administrator            Guest                    HelpAssistant            
SUPPORT_388945a0         
 
 
**** End of log ****
 
 

Edited by hamluis, 14 June 2018 - 12:33 PM.


#6 hamluis

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Posted 14 June 2018 - 12:40 PM

System components are more than old enough to have problems.

 

Windows install dates to Sep 2011.

 

1GB RAM installed.

 

No indication of hard drive problems.

 

Windows Update errors can be ignored, since O/S is unsupported.  No indication of any other issues with Windows or programs.

 

Louis



#7 mejim

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Posted 14 June 2018 - 01:04 PM

Thank you for trying Hamluis. I'm trying to save some money but I may have to splurge.

 

Thank you

 

Jim



#8 Chris Cosgrove

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Posted 14 June 2018 - 06:07 PM

One cheap thing you could try is replace the CMOS battery inside this computer. I admit I have no idea how much work would be required to get to this battery but computers of this period were usually built on the basis that somebody might have to go inside them someday !  Certificates out of date is a common indicator of a failing or failed CMOS batery. The most common variety used is the CR2032, a flat circular lithium cell about 2cm wide.

 

From other American posters I gather that an average price of one of these cells in the US is about $2 and they are known for causing a wide range of problems when they come to the end of their life. Look for a couple of relatively small panels on the back held on by a screw in each corner, you will need a small cross-head screwdriver, and I would expect to find this battery hiding under one of them. If instead the whole back comes off in one piece then this is not too difficult either. Just make sure the computer is switched off and disconnected from the wall supply and lying on a flat surface when you start.

 

Chris Cosgrove



#9 mejim

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Posted 15 June 2018 - 12:30 AM

Thanks Chris. I will investigate. 

 

Jim



#10 mejim

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Posted 25 June 2018 - 01:42 AM

:clapping: Update: Found a fix by way of google. I tried a suggestion to tighten all connections to make sure they are secure and by golly it worked - I've had no problems since. Thought some  of you would like to know. I'm glad for not having to fork out more cash.......

 

Jim



#11 hamluis

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Posted 25 June 2018 - 07:19 AM

Exactly...what "connections" did you tighten?

 

Louis



#12 mejim

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Posted 25 June 2018 - 09:36 AM

Okay. lol

A POS system typically has a printer, cash register and the computer itself. There are 3 different serial type "connections" that need to be secure (in my system)  and actually have a slot to put a screw driver in and tighten them.  Simple but effective fix. 

Can't tighten a usb or a ethernet cable but I pulled them anyway in the process and reattached.

 

Jim 



#13 hamluis

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Posted 25 June 2018 - 03:38 PM

Feedback appreciated...happy computing :).

 

Louis






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