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Adware virus SHUTTING DOWN PC


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12 replies to this topic

#1 windows7isstillbest

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Posted 12 June 2018 - 04:29 PM

Don't give me a lecture about it, but I downloaded a shady file from a shady site.
When I ran the file It downloaded several things, including: Search awesome adware, chameleon process manager, and several processes bringing up tabs called "dmysa" "dbmsa" and "bmyasa". The links they bring up are for spam sites. I can't start my antivirus because when it starts scanning the pc randomly shuts down. If I connect to the internet, 50(give or take) chrome tabs open and the pc instantly shuts off. It also changes my default browser. If I try to uninstall it, control panel crashes. There is also a process called "black". I NEED urgent help because i have critical files on this PC that I NEED.
Oh, and taskeng repeatedly pops up

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#2 windows7isstillbest

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Posted 12 June 2018 - 04:35 PM

There is also a process called "Stark" and repetitive tab noises

#3 hamluis

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Posted 12 June 2018 - 05:32 PM

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
 
No need to start new topic, but the FRST data needs to be in your next post to this topic.

Louis


Edited by hamluis, 12 June 2018 - 05:40 PM.


#4 Aura

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Posted 12 June 2018 - 08:14 PM

Hi windows7isstillbest :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against BleepingComputer's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

I'll be waiting for your logs.

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#5 windows7isstillbest

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Posted 12 June 2018 - 08:21 PM

Aura, I'm running an antivirus boot from a flash drive and it's been scanning for 5 hours. It's found most of the stuff so far. I'll let you know if the problem is resolved once it's done cleaning

#6 Aura

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Posted 12 June 2018 - 08:28 PM

Alright. If you can, provide me the log of that Antivirus as well :)

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#7 windows7isstillbest

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Posted 13 June 2018 - 12:17 PM

Alright. If you can, provide me the log of that Antivirus as well :)


It did not find it

#8 Aura

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Posted 13 June 2018 - 12:24 PM

What Antivirus scan did you run? Avast, Avira, Bitdefender, ...? What's the name of the program you used?

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#9 windows7isstillbest

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Posted 13 June 2018 - 12:27 PM

What Antivirus scan did you run? Avast, Avira, Bitdefender, ...? What's the name of the program you used?


I used avg rescue CD

#10 windows7isstillbest

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Posted 13 June 2018 - 05:34 PM

Aura, it located the virus and adware and got rid of it. But now windows won't boot. It says the usual "starting windows", then a bsod appears for a fraction of a second. I recorded it on my phone, and the error numbers are just repeated zeros. (0x000000000)

#11 Aura

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Posted 13 June 2018 - 07:47 PM

It most likely deleted some crucial Windows file, or didn't remove the infection properly. Are you able to enter the Windows RE, and do a System Restore to a previous date (date/time prior to running AVG)?

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#12 Aura

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Posted 18 June 2018 - 07:39 AM

Hi windows7isstillbest,

Are you still with me?

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#13 Aura

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Posted 22 June 2018 - 07:24 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.





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