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Cannot start Eset antivirus or Windows Defender


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3 replies to this topic

#1 aabill

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Posted 12 June 2018 - 02:36 PM

My Eset antivirus does not at boot up and I can't get it started clicking on anything related to it.

 

When the Win 7 Action Center prompted me to choose an antivirus I clicked on Eset and nothing happened. Then I clicked on the other choice, Windows Defender and that didn't even work.

 

Windows Defender has always worked for me.

 

Something is blocking these programs.

 

In the meantime I have installed Microsoft Security as a stopgap measure until I can get Eset working again.

 

 

 



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#2 buddy215

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Posted 12 June 2018 - 02:44 PM

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


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#3 hamluis

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Posted 12 June 2018 - 02:57 PM

I would have just uninstalled ESET and then reinstalled it...updated it...ran a system check.  If MSE is working for you, it's just as suitable, IMO, and the fact that it's working should indicate that it's possibly just a case of ESET being damaged.

 

Louis



#4 buddy215

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Posted 12 June 2018 - 07:34 PM

The OP stated that WD is not functioning.

 

If you do attempt a reinstall be sure to use the Eset uninstaller as directed at Uninstall ESET manually using the ESET uninstaller tool—ESET Knowledgebase


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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