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Restore Files from ESET Online Scanner Quarantine


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#1 neumannu47

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Posted 12 June 2018 - 06:37 AM

After I ran ESET Online Virus Scanner, it quarantined several files. When I looked at the quarantine, there are some very large files that I want to reevaluate. Even though I followed the instructions to run ESET again to allow me to manage the quarantine, since ESET doesn't find anything after the scan, the "Manage Quarantine" option is not available. How can I manage the ESET quarantine?

 

https://support.eset.com/kb2915/#Method2



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#2 buddy215

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Posted 12 June 2018 - 06:55 AM

Are you sure it quarantined and it did not delete those files? You can't restore deleted files. Check to be sure.

 

The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis.

To view the log file, Show hidden files and folders must be enabled. New logs are appended to the existing log files when multiple scans are run. 

The path to the log file is the following: C:\users\%userprofile%\appdata\local\temp\log.txt


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#3 quietman7

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Posted 12 June 2018 - 07:15 AM

buddy215 is correct...If you selected the check boxes next to Delete application's data on close and Remove files from quarantine before clicking Finish, you cannot restore the quarantined file.
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#4 neumannu47

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Posted 28 June 2018 - 08:39 PM

The files were quarantined, not deleted. They're still there. I just can't get eset to see them. 






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