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Files On Shared Network Drive Suddenly Become Unusable


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#1 andrewlee394

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Posted 11 June 2018 - 10:05 AM

Need your urgent help. Suddenly the files stored in the shared network drive from the Server becomes like the attached screenshot and they are no longer usable. Please help as the files are not usable after they change the icon to something strange. Any reasons why this would happen, and how to get back the files to be working?

Attached Files



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#2 Sneakycyber

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Posted 11 June 2018 - 06:11 PM

Can you right click on the file and select properties, what does it list for file type?


Chad Mockensturm 

Systems and Network Engineer

Certified CompTia Network +, A +


#3 andrewlee394

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Posted 11 June 2018 - 06:29 PM

Im not sure but I'll be visiting the clients site this morning to check what's wrong. Will update here what I have investigated.

#4 andrewlee394

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Posted 12 June 2018 - 03:23 AM

After visiting the client's site where the files went missing, we found out that perhaps one of the staff had accessed the folder options and selected "Do not show hidden files and folders". After unhiding hidden files and folders, those files that were previously missing became visible again. My question is, shouldn't this feature be off-limits for normal users to mess around? How can I set a windows policy so that normal users don't have access to this menu option? Setup is really old. They're using Windows Server 2003 & client PC are all Windows XP,SP3.

Thanks for your guidance on setting this policy.




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