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Computer randomly shuts off and restarts after installing new gpu


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#1 Naviko

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Posted 10 June 2018 - 11:41 PM

I installed an msi gtx 1070ti and everything was working fine for about a week but recently my computer has been shutting off and restarting. This happened before with a 1070 i bought a few months back and had returned as well (exact same problem). For some reason the computer runs fine with the integrated gpu (530) in the motherboard. I have tried reassembling my computer and reinstalling all my drivers. Not sure what to do as I do not have a spare motherboard or psu to test for defective parts. I do not think it is the gpu itself since the same issue happened with the 1070 i bought a few months back. Nothing is overheating either, everything seems to be working fine until my computer shuts off without warning.

 

My build:

 

i7-6300k

msi gtx 1070ti 8gb titanium (the old gpu i refunded was msi 1070 aero)

msi z170-a pro solution intel atx motherboard

Corsair RMx series rm850x 850 watt fully modular psu 

Windows 10 pro

 

 



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#2 mikey11

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Posted 11 June 2018 - 06:37 AM

sounds like a PSU issue.....maybe your PSU can not supply enough power



#3 Naviko

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Posted 11 June 2018 - 12:39 PM

My computer should only be using around 450w and my psu is supposed to be 850w, unless my psu might be defective? Is there a way to test if its defective without having another psu to test with?
Also the problem has been getting worse now I cant get past the login screen without this problem happening.

#4 hamluis

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Posted 11 June 2018 - 02:05 PM

What happens if you boot tinto safe with networking?

 

Louis



#5 mjd420nova

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Posted 11 June 2018 - 02:30 PM

It sure sounds like the power supply has given up, now at the total failure state.



#6 Naviko

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Posted 13 June 2018 - 05:50 AM

It works fine if i use the integrated gpu. I havent tried safe mode will try that now.

#7 Naviko

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Posted 13 June 2018 - 06:07 AM

Ok im running it in safe mode with networking and it seems fine so far. Ill leave my pc running for a few hours and let you guys know if it crashed.

#8 Naviko

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Posted 13 June 2018 - 10:17 AM

It works fine with safe mode. Still crashes outside safe mode though.

#9 hamluis

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Posted 13 June 2018 - 01:08 PM

Driver issue, IMO.  Not enough info to assert which driver.

 

From safe mode with networking, try the following:

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#10 Naviko

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Posted 14 June 2018 - 12:09 PM

I brought my pc in to a shop yesterday to have them look at it. I will post what the solution was if the shop fixes it.

#11 Naviko

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Posted 15 June 2018 - 10:16 AM

SOLVED: the pci-e socket on the motherboard was defective, moved the gpu to the other socket and seems to run fine now. If it happens again ill just replace the entire motherboard.

#12 hamluis

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Posted 15 June 2018 - 04:40 PM

Thanks for keeping us informed.

 

Happy computing :).

 

Louis






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