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My connection drops out randomly and comes back without restarting the router.


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#1 shady321

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Posted 10 June 2018 - 11:56 AM

This happens every day at least 5 or more times. Whether I use my browser or play online it will suddenly drop out for a short period of time, usally a minute or less. I don't seem to understand why, I've read some posts about this kind of issue but I just could not find a solution. Some people had to restart the router for the internet to come back, some of them had it gone for more then an hour. I don't have to do anything, it will reconnect on it's own but why does it disconnect in the first place?

Also I live in a small village in Romania so the internet "setup" here is... acceptable but not ideal. (I don't know maybe it's the same all around the world but I have no clue)

This is a TV + Phone + Internet combination, If the internet goes out, there's no wifi, no internet but the phone and tv will work fine. If I saw this right theres a modem ( that's probably not what it's called, here's an image https://imgur.com/a/vdAqahj ) for the phone, the cable from the phone goes in the "Phone" port, there's also a LAN and a WAN port on it. The ethernet cable coming out of the WAN port is the one that's going in a different modem (again, probably named differently, https://imgur.com/a/zZd12mE / https://imgur.com/a/inqwQZO ), this one has the antennas cables from the wall plugged in as well. There's also an ethernet cable from this one, this time it's going in the router,( https://imgur.com/Y3XPhJc ) and from that an ethernet cable to the PC. I can't test if the router is faulty or not because I can't bypass it, wherever else I plug the ethernet cable (from the PC) there's no internet access neither Wifi. I've tried to update the routers frimware and thought I bricked the damn thing because it didn't work for a while then I restored it with a backup cfg. It kept saying "The Connection was reset" when I confirmed that I wanted to upgrade. It uses v. 1.11 and there is a newer version.

Here are 2 system logs :

https://pastebin.com/kY67sP5b / https://pastebin.com/nuNb7qSb

PC : Custom Built, Windows 7, every driver is up to date

Connection : DSL

ISP : RCS & RDS, before I had Telekom Romania which was slower but more stable. Actually I can't recall any connection drops, but they are some greedy asshats so we had to switch. Their old equipment (cables and antenna) is still here and we use those, could that also be a problem?

 

Any help is appreciated!



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#2 mightywiz

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Posted 12 June 2018 - 10:37 AM

so it's a wireless point to point connection with an antenna?

 

maybe your signal strength is what your problem is and you need to adjust the antenna.  just a thought.  week signal would cause drop outs.  also failing equipment would do it.  but i'd start with antenna signal strength.



#3 shady321

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Posted 13 June 2018 - 02:43 AM

Antenna as in the tvs satelite antenna not the routers. 

The router is in the room with me, the signal should be fine.


Edited by shady321, 13 June 2018 - 03:08 AM.


#4 muroga

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Posted 13 June 2018 - 06:35 AM

You should check the settings on your computer first to ensure all devices are running the best drivers and the network adapter has the optimal advanced settings if there are any. If using ethernet make sure the cable is in good shape and that the adapter is not being turned off for power saving and is configured for the right bandwidth, etc. If you haven't used the built in windows troubleshooter application Id give that a try as well.
Now assuming your PC is fine I would next take a look at the modem more specifically the one that provides the internet service and make sure whatever antennas it uses are working in their optimal states. The problem could also be that the modem is losing its connection to the wider network infrastructure for some reason.
If none of that works then try just going down the list of devices and plug the pc in to see if you can get an internet connection if yes then the issue exists in whatever is between that device and the pc.


on a side note if I were you I might invest in a modem or modem/router thats newer(since you said your current equipment is old ) and there are models with phone support built in. A more recently released device may give you better wireless speed and signal strength not to mention getting rid of all those cables. I dont know how available something like that may be in your country or your budget but its something to think about.

#5 shady321

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Posted 13 June 2018 - 09:20 AM

The PC settings are fine. I did those before posting, not sure about the bandwith one. I've tried a different cable, does the exact same thing, power saving was off by default. I've tried the Windows Troubleshooter, by the time Windows finished calculating the internet was back. The "modem" that makes the internet work is apperantly this thing : https://imgur.com/a/zZd12mE 

The antenna should be fine, it's the same one we used with the old isp, assuming you mean the satellite antenna and not the routers one. Nothing is blocking it and weather doesn't seem to affect it.                                          

"The problem could also be that the modem is losing its connection to the wider network infrastructure for some reason." I don't understand this sentence. My knowledge of how the internet works or what makes it work is sadly limited, so as my english.

Now I would buy a different router, but I'm not sure if that's the issue. What are the chances that this is thing is faulty (https://imgur.com/a/zZd12mE)? Or both?

 

Thanks for the answers!






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