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stuff not opening


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9 replies to this topic

#1 Frazzy

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Posted 10 June 2018 - 10:48 AM

Whenever i try to open programs, they dont open and neither does task manager etc


Edited by Frazzy, 10 June 2018 - 10:48 AM.


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#2 nasdaq

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Posted 11 June 2018 - 06:44 AM

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.
===

Please post the logs for my review.

#3 Frazzy

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Posted 11 June 2018 - 12:53 PM

attached files below

Attached Files


Edited by Frazzy, 11 June 2018 - 01:22 PM.


#4 nasdaq

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Posted 12 June 2018 - 07:09 AM

Hi,

I need to know if you can enable the Recovery Environment...

Open FRST on the compromised computer:

copy/paste the following inside the text area of FRST. Once done, click on the Fix button. A file called fixlog.txt should appear on your desktop. Attach it in your next reply.

Start::
CMD: bcdedit.exe /set {bootmgr} displaybootmenu yes
CMD: bcdedit.exe /set {default} recoveryenabled yes
End::

https://forums.malwarebytes.com/applications/core/interface/imageproxy/imageproxy.php

On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
Copy and paste its content in your next reply.

Wait for further instructions.
<<<>>>

#5 Frazzy

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Posted 12 June 2018 - 01:25 PM

fix log below

Attached Files



#6 nasdaq

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Posted 13 June 2018 - 06:35 AM

Hi,

Good,
Lets proceed:

Preparing the USB Flash Drive

Boot up your spare PC:
Plug in the flash drive, navigate to that drive, right click on it direct and select format. Quick option is adequate.

Next,

On that same PC download the right version of Farbar program for your system to Desktop or the Flash drive.
64-bit or 32 bit version. Select the one you need.
https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

If the files were saved on the Desktopl Move the executable (FRST.exe or FRST64.exe) to your USB Flash Drive
 

How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system.
https://support.microsoft.com/en-us/help/827218/how-to-determine-whether-a-computer-is-running-a-32-bit-version-or-64


Do not plug Flash Drive into sick PC until booted to Recovery Environment.

===

Boot the compromised PC to Recovery Environment, if you are unsure of that action have a read at the following link, maybe bookmark for future reference...

To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html

From the Windows 10 Tutorial you should get access to the Advanced Startup Options at boot for Windows 10

Select in this order
"Troubleshoot" > "Advance Options" > "Command Prompt"


Once in the command prompt

Plug your USB Flash Drive in the infected computer

In the command prompt, type notepad and press on Enter
Notepad will open. Click on the File menu and select Open
Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad
In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter
Note: Replace the letter e with the drive letter of your USB Flash Drive
FRST will open
Click on Yes to accept the disclaimer
Click on the Scan button and wait for the scan to complete
A log called FRST.txt will be saved on your USB Flash Drive. Attach it in your next reply.

p.s.
If at any time you need additional information please ask before proceeding.

Post the Fixlog.txt and the FRST.txt logs for my review.

Wait for further instructions.

#7 Frazzy

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Posted 13 June 2018 - 01:26 PM

any more alternatives?

 

i dont have a spare pc



#8 nasdaq

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Posted 14 June 2018 - 07:12 AM

Hi,

You have two options.

1 - Ask a friend a relative if you could download the Farbar program to a USB DRIVE from their clean computer.

Once this is done, you can use that USB on the your compromised computer. Read the instructions I gave you.

2 - If you have made a Recovery Disk, CD or flash drive you can recover your PC but you will loose may files or programs.

Instructions here.
https://support.microsoft.com/en-ca/help/12415/windows-10-recovery-options

Any chance of you getting help from a friend or a relative?

#9 Frazzy

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Posted 14 June 2018 - 09:59 PM

unfortately i cant get to a spare pc



#10 nasdaq

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Posted 15 June 2018 - 07:23 AM

Hi,

To bad you are left with the 2nd option.




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