Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Only Windows Media Player plays MP4 Video


  • Please log in to reply
6 replies to this topic

#1 anobile1

anobile1

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:10:43 PM

Posted 09 June 2018 - 10:00 PM

I'm having a weird issue where the only program on my computer that can correctly play MP4 files (and MKV files using H.264) is Windows Media Player. VLC only plays the audio and gives me a black screen. Sony Movie Studio Platinum 15 freezes every time I try to import an MP4 file. There's another video player that came with the computer that plays the audio but gives me a green screen. But Windows Media Player plays everything just fine.

 

I can't find anyone else with this issue on the internet. I think it may have started when my computer forced the April 2018 Windows 10 update on me a few weeks ago, but I didn't actually notice the problem until more recently, so I'm not sure. I tried a reinstall of VLC and it didn't help. 

 

Any ideas?



BC AdBot (Login to Remove)

 


#2 MadmanRB

MadmanRB

    Spoon!!!!


  • Members
  • 3,072 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:No time for that when there is evil afoot!
  • Local time:01:43 AM

Posted 10 June 2018 - 07:07 AM

Is this file some sort of DRM tied content like something from itunes?

This would explain why VLC is having issues as usually thats a swiss army knife.

If not try smplayer:

 

https://www.smplayer.info/

 

Its another open source media player.


Edited by MadmanRB, 10 June 2018 - 07:09 AM.

You know you want me baby!

Proud Linux user and dual booter.

Proud Vivaldi user.

 

ljxaqg-6.png


#3 anobile1

anobile1
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:10:43 PM

Posted 10 June 2018 - 06:17 PM

Thank you. That program did work, interestingly, but it didn't solve the problem.

 

I'm having this problem with every mp4 and mkv file I have, from any source, even ones I make myself, except ones that use a plain MPEG 4 codec. I tried encoding the same file 3 times using Handbrake with MPEG 4, H.264, and H.265 codecs. The first one worked, the second two didn't, so whatever is going on there's a problem with most of my video programs reading H.264 and H.265 codecs. But for some reason, Windows Media Player (and smplayer, apparently) works fine. These are files that played perfectly fine a month ago, and just suddenly stopped working in the last few weeks.

 

 

The problem I most need to solve is Sony Movie Studio freezing every time I try to open an mp4 file. 



#4 opera

opera

  • Members
  • 994 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:06:43 AM

Posted 10 June 2018 - 11:38 PM

With reference to your Sony Movie Studio, have you seen item 10 here about activating the MP4 codec?

 

https://www.vegascreativesoftware.info/us/forum/vegas-pro-faqs-and-troubleshooting-guides--104787/



#5 anobile1

anobile1
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:10:43 PM

Posted 11 June 2018 - 04:27 PM

I hadn't heard about that, so I investigated it. As far as I can tell that only applies to Sony Vegas and not Sony Movie Studio (which is what I have). At least, if it does apply, the instructions for how to do it in Sony Vegas don't work for me.

 

i did try rendering a video as an MP4 with Sony Movie Studio and it worked just fine. It just can't import MP4 files without freezing. Small MP4 files it manages to import but the video is blank, like what happens when I try to play MP4s with VLC. 



#6 Mason21

Mason21

  • Members
  • 259 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Texas
  • Local time:12:43 AM

Posted 11 June 2018 - 07:27 PM

Have you yet tried VLC?  https://www.videolan.org/vlc/



#7 softeyes

softeyes

  • Members
  • 1,567 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:10:43 PM

Posted 11 June 2018 - 10:01 PM

Hi anobile1  :welcome:

 

Response to Sony Movie Studio specific. At this current time and with a lot of digging, I didn’t find any specific fixes for your Sony Movie Studio Platinum MP4 problem. It appears that Sony Movie Studio became Vegas Movie Studio software, which then was purchased by MAGIX May 20, 2016. Needless to say, there is a ton of old information on line which didn’t help. The new SMS version is Vegas Movie Studio 15 and it’s no longer free. How that might influence your current problem, I’m not sure. The audio input specifications for the new Vegas Movie Studio 15 is as follows: (MP4 is not on the list for audio)

 

Import

Video: HEVC (only Platinum and Suite), AVC/AAC, AVI, MPEG-1, MPEG-2, MPEG-4, WMV

Audio: AAC, AA3, AIFF, FLAC, MP3, OGG, PCA, SND, W64, WAV, WMA

Picture: GIF, JPEG, PNG, WDP, BMP

Other: CDA, SFA

Source: https://www.vegascreativesoftware.com/us/vegas-movie-studio/specifications/#productMenu

 

Thoughts, have you tried to update your current software? If you were having success with the software, and it has just started freezing, the program might have become corrupted (for a reason you might never know.)  Are you able to reinstall your current software? Another thought, have you checked your MP4 file(s) to make sure they have not become corrupted, and/or have you tried any other supported video/audio files? While other members work on a fix for your MP4 problem in general, MAGIX does have a community forum for its products: https://www.vegascreativesoftware.info/us/

 

Sony press release about MAGIX (Scroll down a bit): https://www.sonycreativesoftware.com/news/pressreleases/2016/sony-creative-software-sell-products-to-magix

 

One another website source to read where VLC & MP4 is discussed (I can't vouch for their information): https://www.yodot.com/mov-repair/fix-mp4-files-not-playing-windows-10.html

 

Good luck anobile1

 

Self edit to remove bold typeface.


Edited by softeyes, 11 June 2018 - 10:02 PM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users