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Updating Software and Programs Problem


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#1 PianoMan55

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Posted 09 June 2018 - 08:21 PM

Didn't know where to post this, but figured you guys in programming may be able to answer it. I am running Win 10 Pro, 64 bit, I have ESET, Malwarebytes and HitManPro.

I installed Net Nanny which is a safe browsing application so the grandkids will not get inappropriate content. 

With Net Nanny installed, I can enter a URL in the address bar and connect to a site. I am showing an internet connection with my router. But when I try to update Windows, try to open Dolby, sign in to iTunes, connect with Malwarebytes server, or anything that involves connecting to an outside server, I get a "No Internet Connection. Check your network settings."

I talked to Net Nanny at length on this but they have no answers. When I try to update Malwarebytes I get the No Connection as well as cannot verify the SSL certificate, and in the upper left of that box is the Malwarebytes logo. 

Amy ideas on what's happening here? Everyone else it at a loss for an explanation. Also, I am having the same problem on both this PC and the PC that is connected to my smart TV.


Edited by hamluis, 09 June 2018 - 08:35 PM.
Moved from Programming to W10 Spt - Hamluis.


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#2 dmccoy

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Posted 12 June 2018 - 01:41 PM

Have you tried disabling or uninstalling Netnanny to see if the problem is resolved or not? That will help us narrow down weather it is blocking somethings on your network or something else is going on? You can also try restarting in Safe mode and test.  


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#3 PianoMan55

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Posted 13 June 2018 - 02:11 PM

I uninstalled Net Nanny and solved the problem. I have had it for 6 years with no trouble until I installed it on these 2 new refurbished HPs. Now just have to get with them to find out the why.

 

Thanks for your response.



#4 dmccoy

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Posted 13 June 2018 - 05:13 PM

Okay there probably is a way to allow certain programs, websites etc but I am not familiar with that program specifically.

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