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AMD hd 7640g driver Doesn't Work!!


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#1 ElctroBear

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Posted 07 June 2018 - 06:16 AM

I have a Dell Inspiron 15 - 3521,
Windows 8.1 (64bit). I have dual/switchable graphics offering 'Intel HD 4000' and 'AMD Hd 7640g' but somehow the graphic driver is not working for the AMD and I'm forced to use the Intel HD.

I've downloaded both the drivers from the original dell website for my laptop but whenever I install them both, the AMD one stops working. Even when I try to open the *Catalyst Control Center* shows a message that there are no settings that can be configured using it.
Please help, it's been more than a couple of years and clean installing and re-installing hasn't helped.
?


Edited by hamluis, 07 June 2018 - 07:46 AM.
Moved from Computer Gaming to Internal Hardware - Hamluis


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#2 JohnC_21

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Posted 07 June 2018 - 09:11 AM

I would do the following. Uninstall both the Intel and AMD drivers. Use DDU in safe mode to uninstall any leftovers. Download and install the latest Intel and AMD drivers. Sometimes I have seen drivers on Dell not working correctly where downloading from the chipset manufacturers solves the problem. Does the AMD driver work okay when the intel driver is not installed? If it does then I would stick with the AMD driver and avoid the intel.

 

http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

 

https://downloadcenter.intel.com/product/81499/Intel-HD-Graphics-4000

 

Download the Catalyst driver, not the beta.

 

https://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%208.1%20-%2064

 

Edit: Instead of downloading the above AMD driver you can use the AMD auto detect utility to find the driver for your computer.

 

https://support.amd.com/en-us/download/auto-detect-tool

 

The following links may also help

 

https://www.dell.com/community/Laptops-General/Dell-Inspiron-15-3521-Graphics-Card/td-p/4171654


Edited by JohnC_21, 07 June 2018 - 09:13 AM.


#3 ahs89

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Posted 20 June 2018 - 06:33 AM

That is what I would have suggested you do at first place. Uninstalling drivers and doing fresh install will solve the issue.
 


Edited by hamluis, 20 June 2018 - 06:51 AM.





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