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Black Screen


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#1 Trucker007

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Posted 09 October 2006 - 11:04 AM

Hi everyone. Just been looking on Google Earth and every now and again my screen goes pitch black for second or two as I pan across etc. So I did all I could think of doing. ie AVG scan, SpywareBlaster scan, Ad-Aware SE scan, Spybot-search&Destroy scan. All came clean except adaware found the normal two things that i just clear every time (MRU List and Starware toolbar). Whatever they are. Anyway I was looking over the folders in my hard drive's and found a folder called .Housecall6.6 I looked for this in Google and found it is a "nasty" and recommends it's removal. Also my computer has started to lock up or freeze now and again. Now I can't remember loading any thing called "housecall" on my computer, or the Starware toolbar thing, so I guess they can go. Also, when looking at my hardrive folders, a small window pops up saying, Data Execution Prevention - Microsoft Windows. To help protect your computer, windows has closed this program. Name: Windows Explorer. Publisher: Microsoft Corporation. When I close this window my computer screen looses all its Windows Icons and I have to restart my computer. If I move the small window sideways out of sight I can use the folders etc no problem.
I always keep my AVG up to date and my Linksys router firewall is working as far as know. As is my Windows firewall. I am using windows XP Pro service pack 2 and I use Mozilla Firefox. Please help me if you can. I am getting fed up with it going Black Screen on Google earth and locking up now and again, along with the problem when looking at my folders on my hardrives.
I did the other month get rid of Virus Burst with your help. But I am not very clever with the terms that you use on computers etc so please if you are able make it English. Many thanks Roy.

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#2 quietman7

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Posted 09 October 2006 - 04:28 PM

Hello Trucker007

Housecall is an online scan by Trend Micro which creates a folder in C:\Documents and Settings\UserName\ to download its componets. If you were helped previously and directed to perform some online scans, this may have been one of them.

As for the all black screen and pc freezing, that could be an indication of a hardware problem but its hard to say without more specific information. Are you getting any error codes on the small windows that pop up with messages? Are you getting this black screen while connected to the Internet or its just random and happens anytime your using the pc?
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#3 Trucker007

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Posted 12 October 2006 - 09:24 PM

Hi quietman,
Thankyou for looking at my problem. I have just found out the reply I sent you never got posted so god knows where that went. :thumbsup: I did look and found that when I cleared Virus Burst I did load Housecall, but in my defence i was doing it in the early hours, so I was tired. :flowers: So i guess that it is ok to leave that on my computer.
The computer just freezes any time with no windows to tell me any error codes and I cannot work anything, not even Control/Alt/Delete to sort it. The only thing I can do is turn it off at the Power supply.
The Black screen is when i am viewing Google Earth only.When i zoom in to say New York to look at the buildings and pan across the screen then it will go black for a second or two then all is ok for a short while, until the same happens again. And so on. So you could say yes it is when connected to the internet.
The only Window with error code's I get are as i said when looking at my Hard Drives, folders.if i click on C, D, or E the screen goes to display the folders but seems to go slow down and think.Then the small window appears, saying Data Excecution Prevention etc. If i move the window away to the side I can then use the folders as normal. But if I close the window the screen looses all window icons and I end up with just my wallpaper. This time I can use Control/Alt/Delete and restart the computer though. Thanks again. Roy.

#4 quietman7

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Posted 13 October 2006 - 11:53 AM

Its probably best to check for a malware problem first by by creating a hijackthis log. This will help to identify and remove any malware files that may be responsible for your problems. If no malware is found, then you need to investigate for hardware issues.

Please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may have performed some of these steps already. About half way down are instructions for downloading HijackThis and creating a log.

When you have done that, post a log in the HijackThis Logs and Analysis Forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log here.

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc.) unless advised by a HJT Team member. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make may cause confusion for the member assisting you and complicate the malware removal process.
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