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BSOD on Hibernate - BCCode x1000009f [Windows 7]


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#1 melisende

melisende

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Posted 05 June 2018 - 10:44 AM

Please help! I tried to set my computer to sleep and got the BSOD message:

 

Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 1033

Additional information about the problem:
  BCCode: 1000009f
  BCP1: 0000000000000004
  BCP2: 0000000000000258
  BCP3: FFFFFA800D1CD660
  BCP4: FFFFF80005CBF420
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 256_1

Files that help describe the problem:
  C:\Windows\Minidump\060518-9578-01.dmp
  C:\Users\Timbersaw\AppData\Local\Temp\WER-19562-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

 

________________________________________

 

I have the minidump file but I don't have a program that can open it nor attach it. I searched for the WER-19562-0.sysdata.xml file but it's not in Temp, strangely. I see another WER file instead: WER-14024-0.sysdata which I cannot open. I am the admin but it says access is denied.
 

THANK YOU SO MUCH IN ADVANCE!

________________________________________

SPECCY SNAPSHOT:

http://speccy.piriform.com/results/PFHN0By1wEE4sx7nptSD7Vy

Attached Files



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#2 jcgriff2

jcgriff2

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Posted 07 June 2018 - 03:42 PM

Hi. . .

Two BSODs in the attached zip file - about 30 days apart.

The bugcheck on both BSODs was 0x9f - driver power state failure

BugCheck 9F, {3, fffffa801132acc0, fffff80000b9a3d8, fffffa8012c39c60}
BugCheck 1000009F, {4, 258, fffffa800d1cd660, fffff80005cbf420}

The bugcheck parms differed slightly. Parm 1 (the first number inside the parenthesis) was 0x3 on one dump and 0x4 on the other.

0x4 - driver failed to complete a power IRP within a given time. No 3rd party driver was mentioned. Windbg list the NT Kernel as the probable cause. This is simply a default -- the NT Kernel is just fine.

0x3 - a device object has been blocking an IRP for too long a time. Parm 4 is the actual IRP being blocked (0xa8012c39c60, so we can look it up within the mini kernel memory dump and see if any 3rd party driver is associated with it.
 




[font=verdana]0: kd> !irp fffffa80`12c39c60
Irp is active with 6 stacks 5 is current (= 0xfffffa8012c39e50)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 fffffa8011658890 00000000 00000000-00000000    pending
	      *** WARNING: Unable to verify timestamp for asmthub3.sys
*** ERROR: Module load completed but symbols could not be loaded for asmthub3.sys
 \Driver\asmthub3
			Args: 00000000 00000001 00000004 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-fffffa801145c880    

			Args: 00000000 00000000 00000000 00000000
[/font]
This one did list a 3rd party driver - asmthub3.sys - ASMedia USB 3.0 Hub driver

See if you can find a driver update for it - https://www.sysnative.com/drivers/driver.php?id=asmthub3.sys

The timestamp of your current driver -



asmthub3.sys Thu Feb 12 01:57:05 2015 (54DC4EC1)
So, you obviously want to find a driver with a timestamp greater (newer) than February 2015.

Regards. . .

jcgriff2

Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present




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