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I cannot complete my FRST scan.


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5 replies to this topic

#1 Eddoras

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Posted 05 June 2018 - 10:07 AM

I cannot post image directly because of "You are not allowed to use that image extension on this community." so this is the lightshot link of image.

 

http://prntscr.com/jr6kus

 

This is the part everytime it stopped on Appdata-Roaming folders.I have transfered some of them but i cannot transfer or remove Microsoft folder so i cannot complete my FRST scan to create my infection topic to solve my problem.Green bar is moving to the right but scanning is not changing to any other folder-file.



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#2 nasdaq

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Posted 06 June 2018 - 06:19 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Start the computer in Safe Mode and run the scan with the Farber program.

Post the FRST.txt and Addition.txt on your next reply if you can.

#3 Eddoras

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Posted 06 June 2018 - 09:33 PM

It didn't work.I started my computer in Safe Mode , ran the FRST but it froze at the same Appdata/Roaming part again.



#4 nasdaq

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Posted 07 June 2018 - 06:45 AM

Hi,

Try this tool.

Temporarily disable your AV program so it does not interfere.
Info on how to disable your security applications How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides.

Download Zoek tool from here

When the download appears, save to the Desktop.
On the Desktop, right-click the Zoek.exe file and select: Run as Administrator
(Give it a few seconds to appear.)

Next, copy/paste the entire script inside the code box below to the input field of Zoek:
createsrpoint;
autoclean;
emptyclsid;
emptyffcache;
FFdefaults;
emptyiecache;
iedefaults;
emptychrcache;
CHRdefaults;
emptyalltemp;
emptyfolderscheck;delete
ipconfig /flushdns;b
Now...
Close any open Browsers.
Click the Run script button, and wait. It takes a few minutes to run all the script.

When the tool finishes, the zoek-results.log is opened in Notepad.
The log is also found on the systemdrive, normally C:\
If a reboot is needed, the log is opened after the reboot.

Please attach the zoek-results.log in your reply.

#5 nasdaq

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Posted 13 June 2018 - 07:05 AM

Are you still with me?

#6 nasdaq

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Posted 19 June 2018 - 08:53 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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