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Cannot Open DVD Drive in Samsung Series 7 Laptop Win 10


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#1 kennethholland

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Posted 05 June 2018 - 09:51 AM

Good Morning All,

 

So here's my situation:

 

Inserted a disk in to my Samsung Series 7 Chronos Laptop running Windows 10...

 

- I cannot run the disk nor get it to eject. When I try to do either I get a 'not responding' dialogue message but the drive does spin for a minute.

 

What I've tried:

 

- Updating drivers

- Pushing the little 'hole' button on the bottom with a paperclip...all that did was shut the computer off

 

Ejecting by going in to the BIOS:

 

I cannot find the BIOS on my machine (It's UEFI) and F2 and F4 does nothing.

 

IMPORTANT NOTE: I recently installed a new SSD drive and updated to Win 10 from 7 so I'm sure it's something I did or didn't do that caused this.

 

Any tips and-or help would be appreciated. :)

 

Kenneth



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#2 JohnC_21

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Posted 05 June 2018 - 10:01 AM

This person had the same issue and required the computer be opened to remove the disk. This looks to be a slot loader type optical drive.

http://forum.notebookreview.com/threads/samsung-series-7-notebook-cd-eject-issue.774772/

 

http://forum.notebookreview.com/threads/samsung-series-7-chronos-np700z5a-disassembly-guide.632487/

 

In Computer, I assume you right clicked the DVD drive and selected Eject, correct?



#3 kennethholland

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Posted 05 June 2018 - 10:04 AM

Hi John, yes I did but not even the menu would come up to give me the 'eject' option.

 

I would like to try to get in to BIOS first (if possible) before I open it up.

 

Thanks for your help :)

This person had the same issue and required the computer be opened to remove the disk. This looks to be a slot loader type optical drive.

http://forum.notebookreview.com/threads/samsung-series-7-notebook-cd-eject-issue.774772/

 

http://forum.notebookreview.com/threads/samsung-series-7-chronos-np700z5a-disassembly-guide.632487/

 

In Computer, I assume you right clicked the DVD drive and selected Eject, correct?



#4 JohnC_21

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Posted 05 June 2018 - 10:09 AM

You can access your UEFI through Windows 10.

 

https://www.laptopmag.com/articles/access-bios-windows-10



#5 kennethholland

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Posted 05 June 2018 - 10:12 AM

I tried that. The weird thing is I do not get an option for the UEFI Firmware settings.

 

It doesn't appear.

 

You can access your UEFI through Windows 10.

 

https://www.laptopmag.com/articles/access-bios-windows-10



#6 JohnC_21

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Posted 05 June 2018 - 10:24 AM

Hook up a USB external keyboard if you have one and see if you can access tapping F2. Esc or F10 may also work.

 

https://superuser.com/questions/656956/i-can-t-access-the-bios-setup-using-f2-key-on-samsung-np270e5v-laptop



#7 kennethholland

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Posted 07 June 2018 - 06:36 PM

Now my computer seems to be building up temp files and I've had to delete 20Gbs twice.

 

This has started happening since the drive issue.



#8 JohnC_21

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Posted 07 June 2018 - 06:47 PM

Were you able to remove the disk? If not I would dissassemble the computer if you are comfortable doing it using the guide I linked to and and also clean the fan of any dust.






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