Posted 05 June 2018 - 09:32 AM
The person obviously isn't happy or they wouldn't have brought it to me to be fixed.
To be fair, you didn't identify this as "the reason it was brought in." I've ended up fixing things not originally requested (after clearing same with customer, of course) and most of my home service visits involve fixing the problem the customer identified along with about 20 things of the "while you're here" variety or that I consider to be in the "must be fixed" if they consent but didn't even know about (e.g. unsecured WiFi) category.
From your description I would suspect something's gone wonky with the LED display, but, as Platypus has previously requested, a photo of same showing clearly what's not working, and preferably a full screen photo, would be most helpful in making a definitive diagnosis.
Brian AKA Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763
Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts. Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime.
~ Mark Twain