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Laptop became very slow / also Internet is very slow "Mailware"?


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3 replies to this topic

#1 Robs2014

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Posted 04 June 2018 - 03:06 AM

     Please help, my laptop was running great for months and just recently started to slow down more and more when loading up programs and surfing the net. The laptop is running Windows 7 Home Premium SP1, for you please help. Thanks



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#2 buddy215

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Posted 04 June 2018 - 05:07 AM

Use the programs below to clean, remove adware and remove malware.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of Google Chrome and Avast.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Malwarebytes - Clean Mode

  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update its database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply

Download AdwCleaner by Xplode onto your desktop. (compatible with Windows 7, 8 and 10)

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

Download and run the FREE online scanner from Free Virus Scan | Online Virus Scan from ESET | ESET

  • Download esetsmartinstaller_enu.exe and save it to your Desktop
  • Double click the icon
  • Check YES, I accept the Terms of Use
  • Click the Start button
  • Accept any security warnings from your browser
  • Click Advanced settings
  • Check the following items

Enable detection of potentially unwanted applications
Remove found threats
Scan archives
Scan for potentially unsafe applications
Enable Anti-Stealth technology

  • Click Start
  • ESET will then download updates and begin scanning your computer
  • If no threats are found simply click Uninstall application on close and hit Finish
  • If threats are found click List of found threats
  • Click Export to text file
  • Save the file on your Desktop as ESET.txt
  • Click Back
  • Review the list of entries and if there are any you want to keep stop and copy/paste the ESET.txt report in your reply for my review
  • If you do not wish to keep any of the entries check Uninstall application on close and Delete quarantined files
  • Click Finish
  • Close the ESET Online Scanner window
  • Copy and paste the contents of ESET.txt in your reply

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 Robs2014

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Posted 09 June 2018 - 09:09 PM

  Ok, Just finished the work above here are the logs.

 

 

Malwarebytes:

 

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 6/9/18
Scan Time: 4:59 AM
Log File: 668c5670-6bc3-11e8-acf1-64d4da6ebbda.json
Administrator: Yes

-Software Information-
Version: 3.5.1.2522
Components Version: 1.0.365
Update Package Version: 1.0.5414
License: Trial

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: MY3PR-\Sosa

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 294450
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 7 min, 40 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

 

 

 

AdwCleaner

 

# -------------------------------
# Malwarebytes AdwCleaner 7.2.0.0
# -------------------------------
# Build:    06-05-2018
# Database: 2018-06-07.1
# Support:  https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    06-09-2018
# Duration: 00:00:14
# OS:       Windows 7 Home Premium
# Cleaned:  5
# Failed:   0


***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

Deleted       C:\ProgramData\igs

***** [ Files ] *****

No malicious files cleaned.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

Deleted       HKCU\Software\IGS
Deleted       HKLM\Software\Wow6432Node\IGS

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries cleaned.

***** [ Chromium URLs ] *****

Deleted       Ask
Deleted       AOL

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.


*************************

[+] Delete Tracing Keys
[+] Reset Winsock

*************************

AdwCleaner[S00].txt - [1387 octets] - [09/06/2018 05:15:17]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ##########
 

 

 

eSETS Log

 

C:\Users\MY3PR-\Desktop\Scan Fixes\2018\6.9.18\ccsetup543.exe    Win32/Bundled.Toolbar.Google.D potentially unsafe application    
C:\Users\MY3PR-\Documents\samsung\Kies3\backup\SGH-I317\SGH-I317_12392539864\SGH-I317_20141101025707\Others\Download\mplayer-1.exe    a variant of Win32/InstallIQ potentially unwanted application    
C:\Users\MY3PR-\Documents\samsung\Kies3\backup\SGH-I317\SGH-I317_12392539864\SGH-I317_20141101025707\Others\Download\mplayer.exe    a variant of Win32/InstallIQ potentially unwanted application    
C:\Users\MY3PR-\Documents\samsung\Kies3\backup\SGH-I317\SGH-I317_12392539864\SGH-I317_20161014222117\Others\Download\mplayer-1.exe    a variant of Win32/InstallIQ potentially unwanted application    
C:\Users\MY3PR-\Documents\samsung\Kies3\backup\SGH-I317\SGH-I317_12392539864\SGH-I317_20161014222117\Others\Download\mplayer.exe    a variant of Win32/InstallIQ potentially unwanted application    
C:\MiZ\Phone Backup\2.12.14\Download\mplayer-1.exe    a variant of Win32/InstallIQ potentially unwanted application    cleaned by deleting
C:\MiZ\Phone Backup\2.12.14\Download\mplayer.exe    a variant of Win32/InstallIQ potentially unwanted application    cleaned by deleting
C:\MiZ\Phone Backup\2.12.14\Download\SopCast.zip    a variant of Win32/Bundled.Toolbar.Ask potentially unsafe application    deleted
C:\Windows\SysWOW64\Adobe\Shockwave 12\gt.exe    Win32/Bundled.Toolbar.Google.D potentially unsafe application    cleaned by deleting
 



#4 buddy215

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Posted 10 June 2018 - 05:15 AM

Post the three lists mentioned below using CCleaner.

Open CCleaner and click on Tools. Choose Startups. On that page you will see a list of Windows Startups and at the top tabs for each browser and Scheduled Tasks.

At the bottom right of that page you will see a button when clicked will allow you to Copy and Paste the list of Windows Startups and Scheduled Tasks into your next

post. Please do that.

 

Open CCleaner and click on Tools. Choose Uninstall. On that page you will see a list of programs installed on your computer and at the bottom right of that page you

will see a button when clicked will allow you to Copy and Paste that list in your next post. Please do that.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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