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Google Chrome will not connect to Gmail or any other Google product


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28 replies to this topic

#1 rmknpb

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Posted 03 June 2018 - 06:51 PM

My OS is 64-bit Windows 7, running on an HP Pavilion laptop.
Until recently (because of its speed) Chrome had been my preferred browser.
But I had to switch to Firefox because I have been getting a "Your connection is not
private" error (see attached image) when I try to use Chrome to open Gmail, or any other Google
website.
Does anyone know why this is happening and how it can be corrected?

Thanks in advance for any suggestions.

Attached Files


Edited by hamluis, 05 June 2018 - 03:49 AM.
Moved from Win 7 to Web Browsing/Email - Hamluis.


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#2 buddy215

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Posted 03 June 2018 - 08:18 PM

Welcome to BC....

 

Have you tried the suggested fixes mentioned at Fix connection errors - Google Chrome Help  ?

Such as computer clock has wrong time, an extension or security program is causing the problem, etc. 

 

If none of the solutions solve the problem causing that warning then I suggest you reset Google Chrome.

 

Reset Chrome back to defaults to completely clear out issues with Chrome.

You can restore your browser settings in Chrome at any time. You might need to do this if apps or extensions you installed changed your settings without your knowledge. Your saved bookmarks and passwords won't be cleared or changed.

  1. On your computer, open Chrome.
  2. At the top right, click More Settings.
  3. At the bottom, click Advanced.
  4. Under the section "Reset," click Reset.
  5. Confirm by clicking Reset. ​

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 rmknpb

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Posted 04 June 2018 - 07:13 AM

Thanks for your reply, Buddy215.
I had already gone through the fixes mentioned at "Fix connection errors - Google Chrome Help".
The problem with Chrome remained as it was.
This morning I tried resetting Chrome per your suggestion.
The problem is still present.
To recap:

Firefox opens Gmail, and / or Google News, and/or Google, but it had some problems opening Google Earth.
Internet Explorer gives me a warning when I try to open Google News ("There is a problem with this website’s security certificate.") but offers the option to "Continue to this website (not recommended)."
But even Internet Explorer refuses to open Gmail.

Thanks again.



#4 buddy215

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Posted 04 June 2018 - 07:49 AM

Do you have the latest updates for Windows 7?

 

I'm only finding old solutions for repairing/ installing latest security certificates. Perhaps someone else

will respond with the latest.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 rmknpb

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Posted 04 June 2018 - 08:40 AM

You wrote "Do you have the latest updates for Windows 7?..."

I'm not sure if these are the LATEST updates for Windows 7, but the attached image is a snapshot of the "Update History" for my PC as of about 9:30 am today 6/4/2018.
 

It shows quite a few updates that were installed on both yesterday 6/3/2018 and today 6/4/2018.

Attached Files



#6 JohnC_21

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Posted 04 June 2018 - 03:10 PM

Make sure your System Clock's date and time are set correctly.

 

I'm not sure why you are showing multiple updates of the same KB. Three of the same Security Rollup.



#7 rmknpb

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Posted 04 June 2018 - 06:45 PM

You wrote:
"Make sure your System Clock's date and time are set correctly."
    ***The date and time are both correct.***
and
"I'm not sure why you are showing multiple updates of the same KB. Three of the same Security Rollup."
    ***I'm not sure either. But that is what is displayed when I click the "View update history" link.***



#8 JohnC_21

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Posted 04 June 2018 - 06:49 PM

I would uninstall your Security Software and see if you can connect. Some AVs add their own certificate for scanning https sites. 

 

If you are using avast I believe you can disable https scanning.


Edited by JohnC_21, 04 June 2018 - 06:51 PM.


#9 rmknpb

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Posted 04 June 2018 - 06:51 PM

But I continue to be able to access these Google-related sites when I use the Firefox browser.



#10 JohnC_21

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Posted 04 June 2018 - 07:03 PM

That is strange. Just a question, have you rebooted the computer since the problem? You can clear the SSL slate which may help by doing the following. Open Chrome. Go to Advanced Settings > Open Proxy Settings. Under the Content tab click on the Clear SSL Slate button. That's the only idea I have and I don't think it will solve the problem.



#11 rmknpb

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Posted 05 June 2018 - 06:56 AM

Thanks for trying to help, JohnC_21.

Yes, I have rebooted many times since this problem showed up.
Every morning.
And occasionally a 3-stage chkdsk.
Just last night I set up and ran a full 5-stage chkdsk.
This morning the problem is unchanged.

And you were right- clearing the SSL slate did not change the behavior.



#12 SleepyDude

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Posted 05 June 2018 - 07:48 AM

Hi,

 

Try the instructions to clean the HSTS settings provided on the following link:

https://www.thesslstore.com/blog/clear-hsts-settings-chrome-firefox/


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#13 rmknpb

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Posted 05 June 2018 - 03:01 PM

Thanks for the tip, SleepyDude.

After another person suggested the same thing, I tried it.

But cleaning the HSTS settings did not help.

The problem was and is still present.



#14 JohnC_21

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Posted 05 June 2018 - 03:05 PM

What AV suite are you using. Are you using the standard Windows firewall? Did you have the problem before the updates in your posted image?



#15 rmknpb

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Posted 05 June 2018 - 03:22 PM

What AV suite are you using?
    I use Kaspersky Internet Security.

Are you using the standard Windows firewall?
    I am not using any Windows firewall.

Did you have the problem before the updates in your posted image?
    I do not remember the exact date when this problem started.
    Since Windows Updates are added automatically, every day, I can only reply that the problem started before some updates but after others.

 

But the problem with Gmail, and/or Google News, and/or Google, does not happen when I use Firefox.






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