Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Keep losing acess to explorer.exe and my documents


  • Please log in to reply
19 replies to this topic

#1 drews247

drews247

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:06:24 AM

Posted 03 June 2018 - 03:45 PM

Hi, 

 

I keep losing access to My Documents and explorer.exe. When I click on My Documents nothing happens. In Task Manager, explorer is either suspended or not responding. When it is not responding, I often lose access to my desktop and start menu. To get that start menu and desktop back I run the Powershell through the Task Manager an execute the following command:

 

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

 

It still does not work for my docs. I also noticed that ShellExperienceHost, SearchUI and MicrtosoftPhotos are Uspended in task manager. 

 

MBAM and Norton have come up clean, but I am still concerned. 

 

Any suggestions would be much appreciated.

 

Thanks



BC AdBot (Login to Remove)

 


#2 dmccoyks

dmccoyks

  • BSOD Kernel Dump Expert
  • 511 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:24 AM

Posted 08 June 2018 - 12:35 PM

This seems to be more of a Windows issuemthen malware. Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

Step 1:
Speccy
Download Speccy to your desktop

1. File > Save Snapshot. This will create a file called [hostname].speccy
2. File > Publish Snapshot. This saves your snapshot to their servers
3 Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy and Paste each the commands below into the command prompt and press Enter key

1. sfc /scannow (best to run 2-3 times, rebooting after each time)

2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth

If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt file

#3 drews247

drews247
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:06:24 AM

Posted 09 June 2018 - 07:44 PM

Hi,

 

Every time I run Speccy it crashes when I choose the location to save the snapshot. I'm thinking it has to do with the problem with Windows Explorer. 

 

Sfc/scannow did not find any violations.

 

I created a new username on my PC and that username appears to run better. While it does not have access the full My Documents folder, Windows Explorer does appear to run better. I tried Speccy on that name by entering the admin password for the admin account, but it crashed at the same point as the admin account.

 

Please let me know what I should do next.

 

Thanks



#4 dmccoyks

dmccoyks

  • BSOD Kernel Dump Expert
  • 511 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:24 AM

Posted 09 June 2018 - 08:13 PM

Okay, I would recommend as the next step to try setting up another user account and testing. Are you using the free version of MBAM and Norton? Another option is to perform a Repair install as follows. This will keep all your files, programs and everything. Even though it is a very safe procedure, I always recommend an image backup or at least backing up your important files before performing with the following program. Let me know if any questions.
 
Macrium Reflect free
https://www.macrium.com/reflectfree
 
How to use
https://reflect.macrium.com/webtutorial/How_to_create_a_disk_image.asp
 
Windows 10 Repair Install
https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install-winpc/how-to-perform-a-repair-upgrade-using-the-windows/35160fbe-9352-4e70-9887-f40096ec3085?auth=1

Edited by dmccoyks, 09 June 2018 - 08:20 PM.


#5 drews247

drews247
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:06:24 AM

Posted 09 June 2018 - 10:20 PM

I have MBAM free and Norton Security Suite. I am currently running the Macrium backup, but it said "VSS-Timeout - Retrying without VSS Writers". What does that mean, and should i adjust something and redo the backup?

 

Thanks



#6 dmccoyks

dmccoyks

  • BSOD Kernel Dump Expert
  • 511 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:24 AM

Posted 10 June 2018 - 03:08 PM

I have never heard of the issue you are having with Speccy. Please try the following for providing the Speccy report.
 
1. File Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply
 
 
See the following regarding the VSS errors with Macrium. I believe it is related to your VSS service not running. If not, see the following link for troubleshooting or upload your logs for more guidance.
 
https://knowledgebase.macrium.com/display/KNOW/Troubleshooting+Microsoft+VSS+errors
 

I created a new username on my PC and that username appears to run better. While it does not have access the full My Documents folder, Windows Explorer does appear to run better.


That is good. If everything is working correctly with the new user then you can copy the old User files to the New user. Do you think this solves your issues or would you prefer to perform the Repair Install?

#7 drews247

drews247
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:06:24 AM

Posted 10 June 2018 - 04:44 PM

Here is my Speccy link:

http://speccy.piriform.com/results/CWPxDdpUUAFYXcsoUpCBBLY

 

Before I saw your last post I tried the Repair Install but ran into some problems. When I click on the Windows ISO file on my desktop it brings me to a window to burn the file to DVD. I cannot open the setup file on the DVD because Windows Explorer does not work. Is there another way to do this, or is there something I am doing wrong? I could use the new user, but I would need to convert them to an admin. How do I do that, and how do I transfer over my files and preferences?

 

Here is my Image log that mentions the VSS Timeout is. Is this the log you were referring to?

 

Backup Definition File:

C:\Users\Drew\Documents\Reflect\My Backup.xml

 

Auto Verify:

N

 

Maximum File Size:

Automatic

 

Compression:

Medium

 

Password:

N

 

Intelligent Copy:

Y

 

Power Saving:

N

 

Email On Success:

N

 

Email On Failure:

N

 

Total Selected:

225.67 GB

 

 

Event Data - 4 Items
 
*******************************************************************************
Date  6/10/2018 12:22:22 PM  
Type  Error 
Event 1002  
Source Application Hang
 
The program Microsoft.Photos.exe version 2018.18041.15530.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 51f0
 Start Time: 01d400d4f6fffaa3
 Termination Time: 4294967295
 Application Path: C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18041.15530.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe
 Report Id: 4506915d-6a40-4827-85d9-05cd7c8c38cc
 Faulting package full name: Microsoft.Windows.Photos_2018.18041.15530.0_x64__8wekyb3d8bbwe
 Faulting package-relative application ID: App
 
 
*******************************************************************************
Date  6/10/2018 11:49:55 AM  
Type  Error 
Event 1002  
Source Application Hang
 
The program Microsoft.Photos.exe version 2018.18041.15530.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 456c
 Start Time: 01d400d0c919d9a3
 Termination Time: 4294967295
 Application Path: C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18041.15530.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe
 Report Id: b377fe3d-c812-48ee-ab8c-cddddf45dc73
 Faulting package full name: Microsoft.Windows.Photos_2018.18041.15530.0_x64__8wekyb3d8bbwe
 Faulting package-relative application ID: App
 
 
*******************************************************************************
Date  6/10/2018 11:34:22 AM  
Type  Error 
Event 1000  
Source Application Error
 
Faulting application name: Explorer.exe, version: 10.0.17134.1, time stamp: 0x425b30b2
Faulting module name: SugarSyncShellExt_x64.dll, version: 1.0.0.1, time stamp: 0x505ca69e
Exception code: 0xc0000005
Fault offset: 0x0000000000007a59
Faulting process id: 0x41b0
Faulting application start time: 0x01d400c8dcc8f075
Faulting application path: C:\WINDOWS\Explorer.exe
Faulting module path: C:\Program Files (x86)\SugarSync\SugarSyncShellExt_x64.dll
Report Id: ed544708-2414-4db2-8ba6-95c83c480846
Faulting package full name: 
Faulting package-relative application ID: 
 
*******************************************************************************
Date  6/10/2018 11:26:12 AM  
Type  Error 
Event 1002  
Source Application Hang
 
The program Microsoft.Photos.exe version 2018.18041.15530.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 4c90
 Start Time: 01d4006df8c4de3f
 Termination Time: 4294967295
 Application Path: C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18041.15530.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe
 Report Id: db17df47-625b-4cd4-bacc-8e7579c4517f
 Faulting package full name: Microsoft.Windows.Photos_2018.18041.15530.0_x64__8wekyb3d8bbwe
 Faulting package-relative application ID: App
 
 
*******************************************************************************
 

 

Destination:

 

Backup Type:

Full

 

File Name:

E:\E889ABE0CD60ADED-00-00.mrimg

 

Operation 1 of 2

 

Hard Disk:

1

 

Drive Letter:

N/A

 

File System:

NTFS

 

Label:

SYSTEM_DRV

 

Size:

1.46 GB

 

Free:

1.04 GB

 

Used:

430.3 MB

 

Operation 2 of 2

 

Hard Disk:

1

 

Drive Letter:

C

 

File System:

NTFS

 

Label:

Windows7_OS

 

Size:

449.80 GB

 

Free:

224.55 GB

 

Used:

225.25 GB

 

Starting Image - Sunday, June 10, 2018 10:42:42

 

Initializing

 

Write Method:

Using File System Cache

 

Destination Drive:

Seagate Backup Plus Drive 1 (E:) - Free Space 465.06 GB

 

Free space threshold:

Delete oldest backup sets when free space is less than 5.00 GB

     

Creating Volume Snapshot - Please Wait

 

Failed:

VSS Timeout - Retrying without VSS Writers

   

Success

Volume Snapshots Created

 

Analyzing file system on volume

 

Analyzing file system on volume C:

 

Saving Partition - SYSTEM_DRV

 

Reading File System Bitmap

 

Saving Partition

 

Saving Partition - Windows7_OS (C:)

 

Reading File System Bitmap

 

Saving Partition

 
 

Saving Index

 

New File: 165 GB

E889ABE0CD60ADED-00-00.mrimg

 

Retention Rules

   

Rules will be applied to all matching backup sets in the destination folder

   

Full:

Retain 12 full images

   

Linked incremental and differential images will also be deleted

   

Backup Sets:

1 sets found

   

Nothing to delete

   

Differential:

Retain 4 differential images

   

Linked incremental images will also be deleted

   

Differential Backups:

0 found

   

Nothing to delete

   
 

Failed to rename VSS log file, reason: Encountered a sharing violation while accessing C:\Users\Drew\AppData\Local\Temp\vss.log.

 

Image Completed Successfully in 01:51:09

 

 
 

I/O Performance:

Read 406.4 Mb/s - Write 518.8 Mb/s



#8 dmccoyks

dmccoyks

  • BSOD Kernel Dump Expert
  • 511 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:24 AM

Posted 10 June 2018 - 05:45 PM

It looks like the VSS copy was successful after retrying and your backup image completed successfully.

Success
Volume Snapshots Created

 

I could use the new user, but I would need to convert them to an admin. How do I do that, and how do I transfer over my files and preferences?

Okay, if it seems to be working correctly then I recommend using the new User unless you experience other issues.

 

Change a user account to Admin
Log in with the current Admin user
Use the Windows key + I keyboard shortcut to open the Settings or Select settings from menu
Click Accounts.
Click Family & other people.
Under Other people, select the user account, and click Change account type.
Select Administrator from drop down.
Click OK button to apply changes.
 
Copy files to the new user profile

After you create the profile, you can copy the files from the existing profile. You must have at least three user accounts on the computer to complete these steps, including the new account you just created.

  1. Log on as a user other than the new user you just created or the user that you want to copy files Open File Explorer
  2. Click the View tab, and then click Show hidden files, folders, and drives. 
  3. Clear the Hide protected operating system files check box
  4. Locate the C:\Users\Old_Username folder, where C is the drive that Windows is installed on, and Old_Username is the name of the profile you want to copy files from.
  5. Select all of the files and folders in this folder, except the following files:
  • Ntuser.dat
  1. Ntuser.dat.log
  2. Ntuser.ini
  3. Click the Edit menu, and then click Copy.
  4. Locate the C:\Users\New_Username folder, where C is the drive that Windows is installed on, and New_Username is the name of the new user profile you created.
  5. Click the Edit menu, and then click Paste.
  6. Log off, and then log back on as the new user.

 

If you still want to run the Repair install. Then after you create the new User Windows explorer should work properly and you can Start the Windows 10 install file by double clicking on it. If that does not work then use 7zip and extract the files and run Setup.exe. Let me know if any questions. 

 



#9 drews247

drews247
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:06:24 AM

Posted 10 June 2018 - 06:44 PM

As per your instructions I added another user. I know have the original admin, user 2 and user 3. When I try to view original user's files it says I do not have permission even though I changed it to admin. 

 

Is there something I am missing?



#10 dmccoyks

dmccoyks

  • BSOD Kernel Dump Expert
  • 511 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:24 AM

Posted 10 June 2018 - 07:01 PM

Did you already follow the steps above to copy the old files to the new user?

#11 drews247

drews247
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:06:24 AM

Posted 10 June 2018 - 11:01 PM

I cannot access My Documents from the Old User. From the new User I do not have permission to access the Old User's folder. Did I miss a step?



#12 dmccoyks

dmccoyks

  • BSOD Kernel Dump Expert
  • 511 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:24 AM

Posted 11 June 2018 - 09:39 AM

Try booting into Safe mode and copying the files to the new user.

How to Boot to Safe Mode
https://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/

Another option is to use the following program. I have not used it myself but have heard good things about it.

User Profile Wizard
https://www.forensit.com/downloads.html

#13 drews247

drews247
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:06:24 AM

Posted 12 June 2018 - 06:56 PM

Using safe mode I was able to copy most of the files to the new user. There were many files that it would not allow to copy, so I just chose the skip option. Do you think that is okay?

 

I also copied over my Chrome files to get access to my bookmarks and extensions on the new usernam. Are there any other program files or setting I should move over?



#14 dmccoyks

dmccoyks

  • BSOD Kernel Dump Expert
  • 511 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:24 AM

Posted 13 June 2018 - 12:34 PM

I recommend that you Restore the User profile files from your Macrium reflect image to make sure you get all the files

http://reflect.macrium.com/help/v5/how_to/Restore/Restore_Files_and_Folders.htm



#15 drews247

drews247
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Local time:06:24 AM

Posted 14 June 2018 - 08:24 PM

I should restore the old user files on the new username, right? If so, isn't it possible that I encounter the same errors as I did when I tried to copy paste the user files from the old user to the new user? The errors said that the files could not be copied and pasted because they were in use.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users