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No wireless connection


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#1 laptopguy316

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Posted 03 June 2018 - 12:06 PM

I have a Toshiba Satelite A55-S1063 that I am trying to fix up. I cannot get a wifi connection and there is no connection icon under network connections. The wifi switch is turned on. The network adapter is an Intel PRO/100 VE Network Connection and it is showing up fine on the device manager. I also updated the driver for it by downloading the driver from Toshiba's site onto a flash drive. Directly below that on the device manager I have ethernet controller and PCI Serial Port, both of which have a yellow question mark looking thing on them, and when you click on them they are generic with no real name.

 

Any ideas?



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#2 JohnC_21

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Posted 03 June 2018 - 12:14 PM

Intel PRO/100 VE is an Ethernet adapter. It's possible the Wifi chipset has failed.

 

https://www.intel.com/content/www/us/en/support/articles/000005557/network-and-i-o/ethernet-products.html

 

On the two devices with the yellow exclamation marks right click and select Properties. Under the Details tab select Hardware IDs in the dropdown box.Copy and post the first line from each device.


Edited by JohnC_21, 03 June 2018 - 12:14 PM.


#3 laptopguy316

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Posted 03 June 2018 - 12:23 PM

The ethernet controller that has a yellow question mark has this:

 

PCI\VEN_168C&DEV_FF16&SUBSYS_00000000&REV_01\4&16793A72&0&28F0

 

The PCI Serial Port that has a yellow question mark has this:

 

PCI\VEN_168C&DEV_FF96&SUBSYS_EE96168C&REV_01\4&16793A72&0&29F0



#4 JohnC_21

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Posted 03 June 2018 - 12:48 PM

I  believe your first line is for an Atheros Chipset but I could not find a LAN driver for Atheros on the Toshiba support site or the Serial Port either which is also Atheros.

 

http://drivers.awdit.com/hwid/pci/ven_168c/dev_ff16/subsys_00000000/

 

https://drivers.awdit.com/hwid/pci/ven_168c/dev_ff96/subsys_ee96168c/

 

Do you have any type of internet connection on this computer, the Intel perhaps?

 

You can always go with a nano USB wifi dongle. They are cheap and work well. You may be able to find one locally.

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=usb+nano+wifi+adapter&_sacat=45002&_sop=15


Edited by JohnC_21, 03 June 2018 - 01:23 PM.


#5 laptopguy316

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Posted 03 June 2018 - 12:55 PM

No it does not currently have any internet connection.

 

Is there a specific chipset download I should try?


Edited by laptopguy316, 03 June 2018 - 12:56 PM.


#6 JohnC_21

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Posted 03 June 2018 - 01:04 PM

On the Acer Support page under Others download the Chipset Utility on a Flash drive. If that does not take care of the Yellow Exclamation points then you will need to purchase a USB wifi dongle. After you have internet then you can proceed to using the following to get the rest of your drivers.

 

I normally do not recommend a Driver Updater but Snappy is open source. You will need to download an index first.

 

https://sdi-tool.org/

https://www.youtube.com/watch?v=TnXzH-dQHOY

https://www.top-windows-tutorials.com/snappy-driver-installer-tutorial/

 

You do not need to download the full package. 



#7 laptopguy316

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Posted 03 June 2018 - 01:15 PM

You'll have to forgive me but I'm having an issue finding Others on the acer support page. Do you have a direct link?



#8 JohnC_21

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Posted 03 June 2018 - 01:24 PM

https://support.toshiba.com/support/modelHome?freeText=1132282&osId=50

 

Sorry, That just leads back to the support site. This should work.

 

https://cdgenp01.csd.toshiba.com/content/support/downloads/sa40chipx.exe


Edited by JohnC_21, 03 June 2018 - 01:25 PM.


#9 laptopguy316

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Posted 03 June 2018 - 01:55 PM

The chipset update was a no go, still have the exclamation points. However, I was able to get this thing on the internet through a wired connection.



#10 laptopguy316

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Posted 03 June 2018 - 02:00 PM

Snappy identified the ethernet connection as needing a driver but it said the driver could not be found in the Snappy driver packs.



#11 JohnC_21

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Posted 03 June 2018 - 02:50 PM

Then I am out of ideas, unfortunately other than to get yourself a USB wifi dongle if you want Wifi. I searched for those two devices but could find nothing regarding a driver for them which is strange, especially because you currently are on the internet with a Ethernet connection.

 

Edit: If you are comfortable disassembling the laptop you could remove the Wifi card and reattach. That may get it recognized again.


Edited by JohnC_21, 03 June 2018 - 02:51 PM.





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