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Fan going into overdrive when PC shut down.


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#1 c67e3

c67e3

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Posted 02 June 2018 - 01:47 PM

 
Hello, I bought a new HP computer which is nearly 4 weeks old.
Over the past couple of weeks when I boot up the PC, when the HP sure start logo comes up,
occasionally there have been white lines running through it, like interference lines, but this
only lasts about a second. Today, when I shut down the PC, the light didn't go off and the
PC fan was running abnormally loud and fast like a hairdryer. Sometimes a fan runs fast 
when the disk is at 100%, but this was about three times louder and noiser than that. 
I thought it was going to break down the noise it was making.
 
Does anyone have an idea of what this could be. I had to unplug the PC to make it stop.
I waited a while and switched it back on, and it seems to be OK now. Of course, how do 
I know it's not going to happen again. If I send back the PC saying it's faulty, 
they'll switch it on and it will appear fine. I do have a video showing the noise the
PC is making, would that be enough for the company to accept the return for a refund
even if this problem doesn't happen when they switch it on?
 
Regards,

Edited by hamluis, 02 June 2018 - 02:53 PM.
Moved from Crashes/BSODs to Internal Hardware - Hamluis.


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#2 Chris Cosgrove

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Posted 02 June 2018 - 04:55 PM

You should not have this sort of problem with a new computer - take it back. Or at the very least contact your supplier and explain the problems you are having, if necessary put the video on YT or Dropbox or anywhere and send them the link

 

And don't take 'No' for an answer, be firm, very firm if necessary, but always be polite. You get more attention that way !  Your time stamp suggests you live in the UK, Portugal or possibly Western Africa. If the first two, consumer law is very firmly on your side.

 

Chris Cosgrove






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