Did you try the usual fix ... assuming this is with Windows Update?
1. Start > start typing "Command .... " until you see “Command Prompt” right click and "Run as Administrator" from the menu.
2. Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt pressing ENTER after you type each command.
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
3. Rename the SoftwareDistribution and Catroot2 folder. You can do this by typing the following commands in the Command Prompt for this pressing ENTER after you type each command.
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 Catroot2.old
4. Restart the BITS, Cryptographic, MSI Installer and the Windows Update Services. Type the following commands in the Command Prompt for this pressing ENTER after you type each command.
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
5. Restart the computer.
If that doesn't work ... try sfc /scannow from a Command Prompt (Run as Administrator).
Could also try if the sfc comes back normal.
DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth
Also, it is a little hard to read your original question. Are you the victim of one of those online scams ... where some popup happened, you called a number and some foreign sounding fellow logged into your computer and did some stuff ... and you paid them off in iTunes giftcards or whatever? If so ... and you have Windows 10 ... I would reset it back to factory default.
Once again, I had a hard time following your original question.