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I Need Serious Help With Malwarebytes


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#1 MrClose

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Posted 01 June 2018 - 05:08 PM

Windows 10 Home Desktop (x64)
LENOVO 90BG003JUS Lenovo H50-55
AMD A10-7800 Radeon R7
ST2000DM001-1ER164 [Hard drive] (2000.40 GB)
11212 Megabytes Usable Installed Memory

 

 

 

 

I have never had problems with malwarebytes in the past but for the last six months I have not been able to use it!
I have no idea what has changed?

I have uninstalled and then installed the software over and over again but the same problem occurs!?

Two screenshots show what happens.

The first screenshot is the popup after I try to start the app.

2018-06-01_17_07_39-_Microsoft_Store.png


This next screenshot is when I go into services.msc to make sure that malwarebytes is set to automatic and is running.

It is on automatic but apparently not running because the Start button is clickable?

This picture shows the popup that I get when I click the Start button:

2018-06-01_17_03_44-_Services.png

The steps taken in order:

Searched for and found Error: 1068 supposed solutions: None worked.

Removed/reinstalled the program using Revo uninstaller. No difference.

Removed/reinstalled using the MB_Clean utility from MBAM's site. No difference.

Running in Safe Mode - no difference.

Disabled anti-virus (MSD ONLY) - no difference

Looked through the program data folder to check/remove any references to old installations or to instances of MBAnti-exploit etc - none found.

Ran a couple of registry cleaners just to check if there were any left-over entries pointing things in the wrong direction.

MBAM File version is current but the error persists.

Checked that all the dependency services were running and they are.
No difference.


It has been six months and I Really Miss the app!

If I can't get the software to work ... is there a similar app that will work alongside Windows Defender without conflicts?

Thank You.


Edited by MrClose, 01 June 2018 - 05:16 PM.


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#2 MrClose

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Posted 01 June 2018 - 05:30 PM

Went back to services to look for other dependencies and found this:

033333.jpg



#3 quietman7

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Posted 01 June 2018 - 06:15 PM

Any issues or problems with Malwarebutes should be reported at the Malwarebytes 3.x Support Forum so the development team can investigate.
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#4 MrClose

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Posted 01 June 2018 - 06:33 PM

Any issues or problems with Malwarebutes should be reported at the Malwarebytes 3.x Support Forum so the development team can investigate.

 

 

Thank You.

Done.

 

MC


Edited by MrClose, 01 June 2018 - 06:34 PM.


#5 quietman7

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Posted 01 June 2018 - 06:36 PM

You're welcome and good luck.

Also post back in this topic when they reply as that information may be helpful to others who experience a similar problem.
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#6 MrClose

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Posted 01 June 2018 - 06:53 PM

You're welcome and good luck.

Also post back in this topic when they reply as that information may be helpful to others who experience a similar problem.

Will Do.

 

MC



#7 quietman7

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Posted 02 June 2018 - 06:20 AM

:thumbup2:
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#8 MrClose

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Posted 02 June 2018 - 01:06 PM

You're welcome and good luck.

Also post back in this topic when they reply as that information may be helpful to others who experience a similar problem.

Success!

 

A tech  (exile360) at the Malwarebytes forum had me run some tests and the following are the instructions and steps that I went through:

 

 
It looks like the WMI service is having issues and that's why Malwarebytes won't run since it's one of Malwarebytes' dependencies (it's also used for System Restore in Windows and other system components of the OS as well as other software).  To fix it, please do the following:
 
Download Tweaking.com Windows Repair and install it.
 
Once installed or extracted, launch Repair_Windows.exe
Click on the Repairs - Main tab
Click on the Open Repairs button
 
Once it displays the list of repairs, click the checkbox next to All Repairs so that everything listed is UNCHECKED
 
Now, click the checkbox next to Repair WMI so that it is checked
 
Click on the Start Repairs button at the bottom
Once it completes, allow it to restart your system
Once that's done, see if Malwarebytes now works properly.
 
I don't know exactly what or why the WMI wasn't working but before this fix I had gone into services and it showed WMI as being in automatic and running as it was supposed to be!?
 
No matter ....
 
After six months, malwarebytes is working again!


#9 quietman7

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Posted 02 June 2018 - 03:43 PM

I'm glad to hear that exile360 was able to help you resolve the problem.
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