QUESTION: How do I remove the duplicate entry for the program listed here (one on the top)? (See picture)
Untitled.png 3.38KB 2 downloads
STORY: Installed one, then installed another newer version, thinking it would overwrite the old one. (I know, not thinking straight.) For some reason ended up with two entries. When I try uninstall the top one the error pops up: 'An installation support file could not be installed. Catastrophic failure.' The other entry uninstalls just fine, but leaves the top entry.
Untitled1.png 5.15KB 0 downloads
ATTEMPTS: revo uninstall, CCleaner, bleepingcomputer forums/tutorials, standard uninstall. When I uninstall the program the top entry always remains.
OS Name Microsoft Windows 10 Pro 64bit
Version 10.0.17134 Build 17134
System Manufacturer TOSHIBA
System Model Satellite L775D
System SKU PSK40U-07N00R
Processor AMD A6-3420M APU with Radeon HD Graphics, 1500 Mhz, 4 Core(s), 4 Logical
RAM 8.00 GB
Edited by LIOTB, 01 June 2018 - 09:25 AM.