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Explorer.exe not responding causing black screens and freezes

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#1 drews247


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  • 97 posts
  • Local time:04:35 PM

Posted 30 May 2018 - 10:00 PM



Recently my computer has been nearly unusable due to explorer.exe not responding. This has caused me to lose access to my start menu, windows explorer and just about everything else. I was able to access Chrome via a backdoor through a Java update option in control panel. 


Booting in safe model does not help. I've tried to update Windows, various programs, and my BIOS, none of which worked. I also tried a System Restore, but that did not work either. I have run out of ideas and welcome any help before I wipe this thing clean.



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#2 dmccoy


  • BSOD Kernel Dump Expert
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  • Local time:03:35 PM

Posted 08 June 2018 - 01:13 PM

I am not sure if you still require help. I recommend adding a new user or activated the built-in Admin account via command prompt. Then logging in with the new user to see if it helps. Let me know if you need details.

We are all volunteers so please by kind, courteous and respectful


I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 


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