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My computer periodically refuses to play media


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3 replies to this topic

#1 seanburch

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Posted 30 May 2018 - 01:20 PM

I have Windows 7 64 bit, with an Intel Core i7 CPU and 8 GB RAM.  A few weeks ago, my computer started failing to play most forms of media.

 

When I go to YouTube, the video gives me an error message unique to each video.  When I try other websites, the video doesn't play.  When I open a video in Windows Media Player, it says a problem was "encountered" and does not play.  Games refuse to launch.  When I try to listen to something on Soundcloud, all I get is buffering.

 

A few things are exempt from this issue.  I can watch gifs and play some simple video games.  It seems that anything with audio won't run, but things that are solely visual will.  I have noticed that adjusting my volume doesn't make the usual "ping" noise it usually does.

 

The problem fixes itself by simply restarting the computer or turning it off, but it always comes back and has been getting worse.  When the problem initially started happening, the computer would have to be on for a couple of days before it crapped out, and it would usually happen when I had a lot of tabs open.  The past several days, watching YouTube for 10-20 minutes is enough to cause the error.

 

I can't think of any changes I've made that would cause this sort of thing.  When the problem occurs, my computer is otherwise fine--my internet connection isn't slow and I can access pretty much anything.  I have Norton and Malwarebytes, and neither of them has found anything.  Does anybody know what the root of the problem is?



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#2 hamluis

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Posted 30 May 2018 - 01:49 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 seanburch

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Posted 31 May 2018 - 07:55 PM

Okay, Louis, here's the details.
 
MiniToolBox by Farbar  Version: 17-06-2016
Ran by The Burches (administrator) on 31-05-2018 at 17:46:05
Running from "C:\Users\The Burches\Favorites\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: IdeaCentre K320 Manufacturer: LENOVO

Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/19/2018 11:47:35 AM) (Source: Application Error) (User: )
Description: Faulting application name: MinecraftLauncher.exe, version: 1.0.1.0, time stamp: 0x5af1959b
Faulting module name: launcher.dll, version: 0.0.0.0, time stamp: 0x5af19317
Exception code: 0xc0000005
Fault offset: 0x00021b7e
Faulting process id: 0xc948
Faulting application start time: 0xMinecraftLauncher.exe0
Faulting application path: MinecraftLauncher.exe1
Faulting module path: MinecraftLauncher.exe2
Report Id: MinecraftLauncher.exe3
 
Error: (05/09/2018 04:17:59 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Office Single Image 2010 - Update 'Security Update for Microsoft Office 2010 (KB4011274) 32-Bit Edition' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127
 
Error: (05/09/2018 04:17:58 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft Office Single Image 2010 -- Error 1303. Setup cannot access the folder C:\Program Files (x86)\Common Files\Microsoft Shared\Source Engine.  Verify that the folder exists in your system and that you have sufficient permissions to update it.
 
Error: (05/04/2018 01:31:18 AM) (Source: Application Error) (User: )
Description: Faulting application name: mbamtray.exe, version: 3.0.0.1284, time stamp: 0x5a15a98e
Faulting module name: Qt5Core.dll, version: 5.6.2.0, time stamp: 0x59a63e00
Exception code: 0xc0000005
Fault offset: 0x001b1f0d
Faulting process id: 0x1454
Faulting application start time: 0xmbamtray.exe0
Faulting application path: mbamtray.exe1
Faulting module path: mbamtray.exe2
Report Id: mbamtray.exe3
 
Error: (04/21/2018 01:13:52 AM) (Source: Application Error) (User: )
Description: Faulting application name: WINWORD.EXE, version: 14.0.7197.5000, time stamp: 0x5ab7c824
Faulting module name: IPSEng32.dll, version: 16.2.0.796, time stamp: 0x5abc50c4
Exception code: 0xc0000005
Fault offset: 0x00098cf8
Faulting process id: 0x17c8
Faulting application start time: 0xWINWORD.EXE0
Faulting application path: WINWORD.EXE1
Faulting module path: WINWORD.EXE2
Report Id: WINWORD.EXE3
 
Error: (03/23/2018 09:04:48 PM) (Source: Application Hang) (User: )
Description: The program chrome.exe version 65.0.3325.181 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 2ce4
Start Time: 01d3c324f406550b
Termination Time: 5
Application Path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Report Id: 7d0ef6a0-2f18-11e8-88d5-90fba61e01f3
 
Error: (03/23/2018 09:02:24 PM) (Source: Application Hang) (User: )
Description: The program chrome.exe version 65.0.3325.181 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 2020
Start Time: 01d3c3248e125bf1
Termination Time: 4
Application Path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Report Id: 26c4776b-2f18-11e8-88d5-90fba61e01f3
 
Error: (03/23/2018 08:57:59 PM) (Source: Application Hang) (User: )
Description: The program chrome.exe version 64.0.3282.186 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 13d4
Start Time: 01d3bb820fe10d5e
Termination Time: 499
Application Path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Report Id: 8169dbf9-2f17-11e8-88d5-90fba61e01f3
 
Error: (03/13/2018 03:38:25 AM) (Source: Application Error) (User: )
Description: Faulting application name: CompatTelRunner.exe, version: 10.0.17060.1019, time stamp: 0x0206ae46
Faulting module name: ntdll.dll, version: 6.1.7601.24024, time stamp: 0x5a58e571
Exception code: 0xc0000374
Fault offset: 0x00000000000bf6b2
Faulting process id: 0x24f8
Faulting application start time: 0xCompatTelRunner.exe0
Faulting application path: CompatTelRunner.exe1
Faulting module path: CompatTelRunner.exe2
Report Id: CompatTelRunner.exe3
 
Error: (03/10/2018 04:21:24 AM) (Source: Application Error) (User: )
Description: Faulting application name: CompatTelRunner.exe, version: 10.0.17060.1019, time stamp: 0x0206ae46
Faulting module name: ntdll.dll, version: 6.1.7601.24024, time stamp: 0x5a58e571
Exception code: 0xc0000374
Fault offset: 0x00000000000bf6b2
Faulting process id: 0x254c
Faulting application start time: 0xCompatTelRunner.exe0
Faulting application path: CompatTelRunner.exe1
Faulting module path: CompatTelRunner.exe2
Report Id: CompatTelRunner.exe3
 
 
System errors:
=============
Error: (05/31/2018 02:14:07 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 
Error: (05/31/2018 02:14:07 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.
 
Error: (05/31/2018 02:13:58 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 
Error: (05/31/2018 02:13:58 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.
 
Error: (05/30/2018 05:42:06 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 
Error: (05/30/2018 05:42:06 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.
 
Error: (05/30/2018 05:41:57 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 
Error: (05/30/2018 05:41:57 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.
 
Error: (05/30/2018 01:26:05 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 
Error: (05/30/2018 01:26:05 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.
 
 
Microsoft Office Sessions:
=========================
Error: (05/19/2018 11:47:35 AM) (Source: Application Error)(User: )
Description: MinecraftLauncher.exe1.0.1.05af1959blauncher.dll0.0.0.05af19317c000000500021b7ec94801d3ef9ec1034166C:\Program Files (x86)\Minecraft\MinecraftLauncher.exeC:\Program Files (x86)\Minecraft\game\launcher.dll17d33dc8-5b95-11e8-9c22-90fba61e01f3
 
Error: (05/09/2018 04:17:59 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Microsoft Office Single Image 2010Security Update for Microsoft Office 2010 (KB4011274) 32-Bit Edition1603(NULL)(NULL)(NULL)
 
Error: (05/09/2018 04:17:58 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft Office Single Image 2010 -- Error 1303. Setup cannot access the folder C:\Program Files (x86)\Common Files\Microsoft Shared\Source Engine.  Verify that the folder exists in your system and that you have sufficient permissions to update it.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (05/04/2018 01:31:18 AM) (Source: Application Error)(User: )
Description: mbamtray.exe3.0.0.12845a15a98eQt5Core.dll5.6.2.059a63e00c0000005001b1f0d145401d3e2ba0 2964364C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exeC:\Program Files\Malwarebytes\Anti-Malware\Qt5Core.dll83da98eb-4f75-11e8-a7e4-90fba61e01f3
 
Error: (04/21/2018 01:13:52 AM) (Source: Application Error)(User: )
Description: WINWORD.EXE14.0.7197.50005ab7c824IPSEng32.dll16.2.0.7965abc50c4c000000500098cf81 7c801d3d947f7a69fdfC:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXEC:\Program Files (x86)\Norton Security\NortonData\22.7.0.76\Definitions\IPSDefs\20180420.061\IPSEng32.dlled339f69-453b-11e8-b05f-90fba61e01f3
 
Error: (03/23/2018 09:04:48 PM) (Source: Application Hang)(User: )
Description: chrome.exe65.0.3325.1812ce401d3c324f406550b5C:\Program Files (x86)\Google\Chrome\Application\chrome.exe7d0ef6a0-2f18-11e8-88d5-90fba61e01f3
 
Error: (03/23/2018 09:02:24 PM) (Source: Application Hang)(User: )
Description: chrome.exe65.0.3325.181202001d3c3248e125bf14C:\Program Files (x86)\Google\Chrome\Application\chrome.exe26c4776b-2f18-11e8-88d5-90fba61e01f3
 
Error: (03/23/2018 08:57:59 PM) (Source: Application Hang)(User: )
Description: chrome.exe64.0.3282.18613d401d3bb820fe10d5e499C:\Program Files (x86)\Google\Chrome\Application\chrome.exe8169dbf9-2f17-11e8-88d5-90fba61e01f3
 
Error: (03/13/2018 03:38:25 AM) (Source: Application Error)(User: )
Description: CompatTelRunner.exe10.0.17060.10190206ae46ntdll.dll6.1.7601.240245a58e571c000037400000 000000bf6b224f801d3bab6c2081d12C:\windows\system32\CompatTelRunner.exeC:\windows\SYSTEM32\ntdll.dlla81a0664-26aa-11e8-9c8b-90fba61e01f3
 
Error: (03/10/2018 04:21:24 AM) (Source: Application Error)(User: )
Description: CompatTelRunner.exe10.0.17060.10190206ae46ntdll.dll6.1.7601.240245a58e571c0000374000 00000000bf6b2254c01d3b861500efed2C:\windows\system32\CompatTelRunner.exeC:\windows\SYSTEM32\ntdll.dll2a1b5694-2455-11e8-9c8b-90fba61e01f3
 
 
=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (HKLM\...\{5737101A-27C4-408A-8A57-D1DC78DF84B4}) (Version: 8.2.1 - Hewlett-Packard) Hidden
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Adobe Flash Player 29 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 29.0.0.171 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
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Apple Software Update (HKLM-x32\...\{19589375-5C58-4AFA-842F-8B34744CCEAD}) (Version: 2.5.0.1 - Apple Inc.)
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Canon Personal Printing Guide (HKLM-x32\...\Personal Printing Guide) (Version: 1.1.1.3 - Canon Inc.)
Canon PowerShot SX30 IS Camera User Guide (HKLM-x32\...\CameraUserGuide-PSSX30IS) (Version: 1.0.1.2 - Canon Inc.)
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Canon Utilities PhotoStitch (HKLM-x32\...\PhotoStitch) (Version: 3.1.22.46 - Canon Inc.)
Canon Utilities ZoomBrowser EX (HKLM-x32\...\ZoomBrowser EX) (Version: 6.6.0.23 - Canon Inc.)
Canon ZoomBrowser EX Memory Card Utility (HKLM-x32\...\ZoomBrowser EX Memory Card Utility) (Version: 1.4.0.4 - Canon Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 4.16 - Piriform)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Democracy (HKLM-x32\...\Democracy_is1) (Version:  - )
Democracy 2 (HKLM-x32\...\Democracy 2_is1) (Version:  - )
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Genesys USB Mass Storage Device (HKLM-x32\...\{52FAD7F2-A994-46B7-9C85-F1588C483738}) (Version: 1.0.0.0 - Genesys Logic)
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Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.17 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Gunpoint Demo (HKLM-x32\...\Steam App 240570) (Version:  - Suspicious Developments)
HP FWUpdateEDO3 (HKLM-x32\...\{A82D0C46-EBDF-4B27-A731-D06EF2056E81}) (Version: 1.0.0.0 - Hewlett-Packard Company)
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HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
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HPLJUT (HKLM-x32\...\{229D6185-BD7E-494B-A73B-C5215BE0690E}) (Version: 1.00.0012 - HP) Hidden
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hppM175LaserJetService (HKLM-x32\...\{020B8383-8F4E-4ADD-8D61-5ADEB1EBBC70}) (Version: 001.014.00480 - Hewlett-Packard) Hidden
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ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.6.0 - LIGHTNING UK!)
InstanceFinder (HKLM-x32\...\{D1BD4EEC-8C99-4E83-B7DE-AE10F9D8D5B6}) (Version: 1.00.0001 - HP) Hidden
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Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
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Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.6.0.1014 - Intel Corporation)
iTunes (HKLM\...\{1D7D1271-5258-4F5A-B8C1-7176BF398782}) (Version: 12.7.3.46 - Apple Inc.)
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Lenovo Rescue System (HKLM\...\{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 3.0.0827 - CyberLink Corp.) Hidden
Lenovo Rescue System (HKLM-x32\...\InstallShield_{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 3.0.0827 - CyberLink Corp.)
Lenovo Screensaver (HKLM-x32\...\{803E6DED-5050-4E3D-B26A-5915397362CD}) (Version: 1.0.5.091230 - Lenovo)
Lightshot-5.4.0.10 (HKLM-x32\...\{30A5B3C9-2084-4063-A32A-628A98DE512B}_is1) (Version: 5.4.0.10 - Skillbrains)
Lightworks (HKLM-x32\...\{E94DD4E4-7746-472c-AA7B-1242FED0CFC8}) (Version: 11.5.0.0 - Lightworks)
LVT (HKLM-x32\...\{D3063097-EC84-4D21-84A4-9D852E974355}) (Version: 4.1.1.0930 - Lenovo)
LXH-JME2207FN Hotkey Driver (HKLM-x32\...\{42B21298-C850-4272-AFD9-636CBC005421}) (Version: 5.1.0804 - Lenovo)
Malwarebytes version 3.4.5.2467 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.4.5.2467 - Malwarebytes)
Microsoft .NET Framework 4.7.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.7.02558 - Microsoft Corporation)
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Flight Simulator SimConnect Client v10.0.61259.0 (HKLM-x32\...\{D61CA184-3F6D-4A50-B2CC-7A18447D6A8D}) (Version: 10.0.61259.0 - Microsoft Corporation)
Microsoft Flight Simulator SimConnect Client v10.0.62615.0 (HKLM-x32\...\{33D89314-361A-4495-A1E1-0ACBCE08F78D}) (Version: 10.0.62615.0 - Microsoft Corporation)
Microsoft Flight Simulator X: Steam Edition (HKLM\...\Steam App 314160) (Version:  - Microsoft Game Studios)
Microsoft Midtown Madness (HKLM-x32\...\Midtown Madness 1.0) (Version:  - )
Microsoft Office Home and Student 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50907.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 (HKLM-x32\...\{d992c12e-cab2-426f-bde3-fb8c53950b0d}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Minecraft (HKLM-x32\...\{1C16BCA3-EBC1-49F6-8623-8FBFB9CCC872}) (Version: 1.0.3.0 - Mojang)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 55.0.3 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 55.0.3 (x86 en-US)) (Version: 55.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 55.0.3.6445 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
My Summer Car (HKLM\...\Steam App 516750) (Version:  - Amistech Games)
Norton Security (HKLM-x32\...\NGC) (Version: 22.14.0.54 - Symantec Corporation)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.9.2 - Notepad++ Team)
NVIDIA 3D Vision Controller Driver 340.50 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 340.50 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 342.01 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 342.01 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.3.0.95 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.3.0.95 - NVIDIA Corporation)
NVIDIA Graphics Driver 342.01 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 342.01 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.30.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.30.1 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.13.1220 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.1220 - NVIDIA Corporation)
NvNodejs (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvNodejs) (Version: 3.3.0.95 - NVIDIA Corporation) Hidden
NvTelemetry (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvTelemetry) (Version: 2.3.5.0 - NVIDIA Corporation) Hidden
NvvHci (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvvHci) (Version: 2.02.0.5 - NVIDIA Corporation) Hidden
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
Origin (HKLM-x32\...\Origin) (Version: 10.5.17.52805 - Electronic Arts, Inc.)
Paint.NET v3.5.11 (HKLM\...\{72EF03F5-0507-4861-9A44-D99FD4C41418}) (Version: 3.61.0 - dotPDN LLC)
Portal: First Slice (HKLM-x32\...\Steam App 410) (Version:  - Valve)
POSTAL 2 (HKLM\...\Steam App 223470) (Version:  - Running With Scissors)
Power Dial (HKLM-x32\...\{F90F759A-78EF-4370-B25E-EC5F710D1097}) (Version: 3.0.1.1010 - Lenovo)
QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
RealFlight G4 R/C Simulator (HKLM-x32\...\RealFlightG4Pro) (Version:  - )
ROBLOX Player (HKLM-x32\...\{373B1718-8CC5-4567-8EE2-9033AD08A680}) (Version:  - ROBLOX Corporation)
Roblox Player for The Burches (HKCU\...\{373B1718-8CC5-4567-8EE2-9033AD08A680}) (Version:  - Roblox Corporation)
ROBLOX Studio 2013 for The Burches (HKCU\...\{2922D6F1-2865-4EFA-97A9-94EEAB3AFA14}) (Version:  - ROBLOX Corporation)
Rosetta Stone 2.1.3.0A (HKLM-x32\...\Rosetta Stone 2.1.3.0A) (Version: 2.1.3.0 - Fairfield Language Technologies)
Rosetta Stone Ltd Services (HKLM-x32\...\{FFF186B6-4D02-4D8D-A776-C43E062E01A9}) (Version: 3.2.18 - Rosetta Stone Ltd.)
Roxio BackOnTrack (HKLM-x32\...\{32F9BACF-FCD3-4B6A-AD85-255A449B6FA5}) (Version: 1.3.1 - Roxio)
Saints Row IV Inauguration Station (HKLM-x32\...\Steam App 242590) (Version:  - )
Saints Row: The Third - Initiation Station (HKLM-x32\...\Steam App 55370) (Version:  - Volition)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 7.1.0351 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 3.3.0.95 - NVIDIA Corporation) Hidden
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 14.0 - HP)
SimCity™ (HKLM-x32\...\{F70FDE4B-8F86-4eb6-8C8E-636EC89F6419}) (Version: 4.0.86.0859 - Electronic Arts)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
SpinTires Tech Demo (June 060613) (HKLM-x32\...\{9AF7D6F5-50A5-432C-9F7B-83BCE03B11A0}) (Version: 1.3 - Oovee)
STAR WARS™ Battlefront™ (HKLM-x32\...\{E402D891-4E45-4ce9-B41F-DD35864EF170}) (Version: 1.0.4.28745 - Electronic Arts)
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
System Requirements Lab (HKLM-x32\...\SystemRequirementsLab) (Version:  - )
The Sims™ 3 (HKLM\...\Steam App 47890) (Version:  - The Sims Studio)
The Weather Channel App (HKLM-x32\...\{167158CE-1637-4167-8A1C-C2549EEA966A}) (Version: 1.00.0000 - The Weather Channel)
ThemeWallpaper (HKLM-x32\...\{F29CBF73-C211-4616-898A-379A2679F990}) (Version: 1.1.0.090901 - Lenovo)
ToolboxProxy (HKLM-x32\...\{7C891636-F91F-4B74-8919-A7DDC0DDF764}) (Version: 1.00.0001 - HP) Hidden
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
War Thunder Launcher 1.0.1.735 (HKLM-x32\...\{ed8deea4-29fa-3932-9612-e2122d8a62d9}}_is1) (Version:  - Gaijin Entertainment)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
WOT for Internet Explorer (HKLM\...\{DCAEC601-735C-41AE-B84F-D792F09FB7D1}) (Version: 12.8.2.0 - WOT Services Oy)
 
========================= Memory info: ===================================
Percentage of memory in use: 89%
Total physical RAM: 8126.52 MB
Available physical RAM: 875.54 MB
Total Virtual: 16251.21 MB
Available Virtual: 6414.29 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:906.34 GB) (Free:587.06 GB) NTFS
2 Drive d: (MIDTOWN) (CDROM) (Total:0.27 GB) (Free:0 GB) CDFS
 
========================= Users: ========================================
User accounts for \\THEBURCHES-PC
 
Administrator            Guest                    The Burches              
 
 
**** End of log ****

 
http://speccy.piriform.com/results/pbKBVWVfrRGOgzSDyccLr6i


Edited by hamluis, 01 June 2018 - 05:53 AM.


#4 hamluis

hamluis

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Posted 01 June 2018 - 06:22 AM

No evidence of issues described in topic title...evidence of various situations that, IMO, merit a trip to either Crashes/BSODs or Am I Infected forums.

 

Speccy data indicates Chrome using over 2GB peak RAM...which is about 5-10 times what I would normally expect to see.  Take a look at your processes listed on the Speccy Snapshot.  Even though you have plenty of RAM...anomalies of this type can be indicative of malware, IMO.  Data also reflects a possibly large number of Chrome processes running.

 

Louis






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