System info: Dell Optiplex 760, 1Tb HDD
Got the update last week, computer rebooted multiple times, eventually said it must do a rollback. No go, looping. I can get to login on both users, but very little there (no explorer, originally no desktop, no connection, no menu's etc). Activated Administrator user, ran SFC and DISM, they both say all is good, ran wuauctl.exe /Online /updatenow.... no change. Have to do everything from command line. All my restore points (had 4 last month) are gone. Copied Desktop from Win.old for one user, showed up then, but gone on reboot. I found some odd things but not sure how to proceed:
/boot is on C:, not much there (does Dell always make a C and D drive?)
Userfiles are on D: in Win.old (I believe that is the backup made before the update happened?)
Neither of the User logins were admin(?!, they both were before the update)
I activated and set a password on the default Administrator account, but it didn't create a normal desktop (only 3 icons, no start menu, no My computer, no settings access) doing everything from Command Prompt (elevated)
System originally shipped with Win 7, and I did the free Win 10 upgrade, don't know if the Dell recovery works... If it worked, it would restore to Win 7 and lose all the data, then would need to do all the upgrades/updates to get it to Win 10.
Any suggestions/help greatly appreciated, not sure how to move forward to the new version (copying from win.old), or roll it back (whch hasn't worked so far recovery.txt filesize is 0, but recoveryset1.wim is huge.
I'm poking around but have exceeded my knowledge/scope (had to google to find keys to get to msconfig, elevated command prompt etc.)
Willing to try and learn, just not sure where to go from here. I backed up my daughters d:\Users\win.old to a USB, so should have all critical data.
Edited by hamluis, 29 May 2018 - 04:24 PM.
Moved from Crashes/BSODs to W10 Spt - Hamluis.