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HP laptop/notebook freezing after 10-15 minutes of being powered on every time i


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#1 2402sgw

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Posted 25 May 2018 - 10:54 PM

have had my HP ENVY NOTEBOOK - m6 - since mid 2016 so about 2 years and, other than it running much slower in the last year have had no major problems with it until now. I use it mainly for college: writing papers on Microsoft Word, and accessing my colleges website. but since im taking a summer course thats Online, my laptop is going to be my primary device to access all websites and to write papers/take quizzes for the class. My laptop is the only way I can my work.

1 or 2 months ago it began running extra slow and a game I play(the only game I have downloaded on my laptop) began lagging and it would freeze and Id have to just hold down the power button and shut it off.

Things Ive tried to fix the problem:

- clearing cache of both the game I play and my computer

- deleted all pictures,videos,documents and anything else I didnt need on my laptop to free up space

- deleted all data from the 1 game I play which cleared up a ton of space but didnt help

- updated the laptop and updated any/all programs that I use

- reset it many times

- its fully charged

- turn off and on(well im basically forced to when it freezes)

- CTRL + ALT + delete when it freezes but it doesnt do anything

......

Now EVERY time I turn on my laptop, I have about 10-15 minutes to do what I need to do before itll just suddenly freeze and Im forced to hold down power button and shut it down.

nothing works. This is a big problem as my summer class has just begun and 10-15 minutes only gives me time to log into my school website and , if Im fast enough, view my assignments for that day.

But usually after that itll freeze up and I have to shut it down.
Is it time to get a new laptop or can I fix it? my warranty is expired.


Specific details about my laptop/notebook:

-HP ENVY NOTEBOOK - m6 - p114dx (Touch) (ENERGY STAR)
- runs on Microsoft Windows 10 (64-bit)
- 64-bit operating system, x64-based processor
- Touch support with 10 touch points

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#2 hamluis

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Posted 26 May 2018 - 09:32 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis






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